I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support. Unlike Airalo, whose “24/7 support” is just an AI bot tha... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The beta app had come to an end but was still launching causing some differences in plans. The agent SHUBHAM SURYAWANSHI helped get to a solution.
This is about the chat only, not about the service because I've not yet used it. The chat support was excellent. I had several questions, the answers to which were not at all apparent on the websit... Ver mais
A empresa respondeu
I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price. Had a roaming and eSim question and Vivek Biswas was very helpful.
Detalhes da empresa
Escrito pela empresa
Lebara is the fastest growing mobile network in Europe, ideal for value seeking customers. Lebara is now offering the new, smarter way to connect while travelling – Global Travel eSIM. Lebara Travel eSIM is easy to set up, reliably works on arrival and at an affordable price with the same excellent customer service that Lebara is known for.
Informações de contato
Reino Unido
- travel.lebara.com
4,6
Excelente
70 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beta app into Live roll out
The beta app had come to an end but was still launching causing some differences in plans. The agent SHUBHAM SURYAWANSHI helped get to a solution.
18 de abril de 2026
Avaliação não solicitada
Sanika was very helpful responded…
Sanika ika was very helpful responded quickly
17 de abril de 2026
Avaliação não solicitada
I bought an eSIM to use in Japan and it…
I bought an eSIM to use in Japan and it simply doesn’t work don’t waste your money
16 de abril de 2026
Avaliação não solicitada
Roaming question
I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price.
Had a roaming and eSim question and Vivek Biswas was very helpful.
16 de abril de 2026
Avaliação não solicitada
Travel eSim
Shubham Suryaawanshi has been very helpful and quick in sorting out my doubts. So it has been painless and easy.
14 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
fingers crossed it works!
so I think it is all set up but will only know for sure when I land. Siddhant was patient with helping me figure it all out.
13 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was really helpful and sorted…
Siddhant was really helpful and sorted my query really quickly.
13 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Real 24/7 Support makes all the difference
I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support.
Unlike Airalo, whose “24/7 support” is just an AI bot that sends you in endless loops without actually helping, Lebara connected me to a real person instantly.
The support agent answered my questions about which product to buy clearly and expertly. Excellent service.
10 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
This is about the chat only. Support is EXCELLENT
This is about the chat only, not about the service because I've not yet used it.
The chat support was excellent. I had several questions, the answers to which were not at all apparent on the website, including on the FAQs. The 3 chats I had provided quick and useful answers from Rahul and Sanika
10 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was a great help
Siddhant was a great help, didn’t take ages inbetween replies.
9 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great Customer Service
Smita is a great consultant, who was able to assist me so well. Thank you for your assistance.
8 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
SHUBHAM SURYAWANSHI help me a lot with…
SHUBHAM SURYAWANSHI help me a lot with my problem on how to fix my internet.
6 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant - Excellent Customer Service
Siddhant provided excellent service on the online chat. He answers all my questions clearly and helped solved my issue.
5 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quick and helpful
4 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you SHUBHAM SURYAWANSHI
2 de abril de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Resposta de Lebara Travel eSIM
Hello Bruno,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Travel eSIMs worked fine in New Zealand and China.
We used the travel eSIMs in New Zealand and China with no issues at all. Good reception in both countries, the NZ sim uses the One network. Great value for money from a UK company with helpful support if you need it.
15 de março de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello Roger,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent and speedy support
Sanika was the person who assisted me with the help I needed and I can say I had a very friendly, efficient and speedy support. I`m very pleased so far. I`ll be using the travel eSim card for the first time for a trip next week and hopefully the 5 star service will continue throughout my entire experience.
20 de março de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello Julia,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was really helpful
Siddhant was really helpful. I’m happy with the customer service I received
7 de março de 2026
Avaliação não solicitada
Resposta de Lebara Travel eSIM
Hello Sophia,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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