Traveloka Avaliações 72

very hard to reach out to customer service when i am booking and changing my flight, and i had to pay penalty because of their slow response. they gave me a small credit but that was useless, never able to use it. Never again

2건의 왕복 항공권을 따로 결제했는데 항공권예약코드를 2건 모두 동일하게 발행해서, 항공권 중 1건을 취소했더니 제 항공권이 모두 사라졌습니다.
항공사에서는 같은 사람이 2건이고 3건이고 발행해도 예약코드는 다르게 발행된다고 했는데, 여행사에서는 오히려 제 불찰이라는 듯이 말하며 환불도 입국 건 만 해준다고 합니다.
혜택 좀 보려고 트래블로카에서 했는데 괜한 짓을 했네요.
저말고도 다른 분들의 후기가 1점인거 보니 아주 쓸만한 곳이 아니네요.

I booked a flight with them because I couldn't buy it directly with the airline, i will never do that again. I submitted a request to change the first flight because the second one was delayed and traveloka sent me an e-mail that the change was approuved by the airline and that there will be no fees. it was not true , i was still on the initial flight and i missed it because i thought it was approuved but it was not. i had to buy a new ticket and traveloka did not refund me.

I find Traveloka very convenient for booking flights and hotels, with a clean interface and clear pricing. The app is easy to use and works well for regular bookings. However, when unexpected issues occur, such as flight cancellations or schedule changes, getting in touch with customer service and receiving refunds can take longer than expected. I hope Traveloka can improve response times and provide smoother support in these situations

Guy’s aware of this booking company, I got scam . I booked my sister flights with here 2 children’s, going to my province. I booked going to Dumaguete and what happened , I received the tickets is different. And I call straightaway on the Traveloka costumer services , and they said ( oh I fixed this problem , apologies bla bla. ) so they asked me to wait for one day to respond this issue , I’m waiting never received the email from them . So I ring again . Never solved the issue. When that time I book the tickets , they change the booking I’m shuck! Instead going to Dumaguete ( what they put : Manila to Dumaguete )
Truly scammer this company AWARENESS!!!!!

Well-integrated app for hotel and flight combos. Voucher are a plus!

Traveloka CS sucks. Can't accommodate requests

Nous avons réservé un transfert de l'aéroport de Jakarta jusqu'à notre hôtel et le message suivant était affiché en grand : "All tolls and parking fees are already included in the price. The driver will not ask for these". A notre grande surprise le chauffeur (pourtant honnête) nous a réclamé les frais de parking et de péage. Vérification faite le voucher mentionne bien des frais de parking inclus mais pas le péage que nous avons donc réglé. Suite à notre réclamation auprès de Traveloka avec envoi de la capture d'écran du message initial, il nous a été répondu qu'il s'agissait juste d'un filtre donné pour la recherche (afin d'appâter le client je présume) mais que les véritables conditions se trouvaient sur le voucher. Pour moi, il s'agit donc de publicité mensongère.

I booked flights and accommodation for my trip to Jakarta and Singapore and it was a seamless experience. The app was easy to use and there were some really great discounts.

Spam you with e-mails, no opt out, can't stop it, can't delete your account or remove your e-mail address.

What a dodgy company! Used to be good. AVOID it now

Double-booking incident on December 9th, 2024, involving Malaysia Airlines (MAS) round-trip air tickets (KUL-CAN-KUL) - PNR 5QYUHU (OPEN) & 5QYVAZ (VOIDED). Tickets issued 7 hours delayed after payment
Traveloka's handling of this double-booking incident reveals a pattern of unfair and deceptive practices designed to minimize their financial liability and avoid a fair resolution. This pattern is evident in several interconnected actions:

6.1. Delayed Ticket Issuance: The seven-hour delay in issuing the air tickets (PNR 5QYUHU & 5QYVAZ), unlike the immediate issuance of previous bookings, raises concerns about Traveloka's awareness of the double booking from the outset.

6.2. Refusal of Passenger Replacement: The refusal to allow passenger replacement, despite their ability to cancel bookings and later cancel an approved refund, suggests a deliberate attempt to limit my options and steer me toward cancellation.

6.3. Inadequate Refund Offer and Coercive Deadline: The grossly inadequate refund offer of RM 123.10, coupled with the imposed 30-minute deadline for acceptance, constitutes undue pressure and an unfair business practice.

6.4. Cancellation of Approved Refund Request: The cancellation of the approved refund request (Refund ID 8470931) after the case was filed with the Consumer Tribunal demonstrates a lack of good faith and further reinforces the pattern of deceptive practices.

6.5. Misrepresentation of MAS Refund Policy: The claim that the limited refund was due to Malaysia Airlines' policy, a claim explicitly refuted by MAS, constitutes a demonstrable misrepresentation intended to deceive and mislead.

6.6. The interconnectedness of these actions reveals a systematic approach designed to exploit customers. In short - bait & scam

Bad experience ever, not recommended at all, scam

Re Traveloka:Accommodation booking in Aust for Australian hotel-credit card was charged overseas transaction fee. They promise to refund the fee, requiring paperwork&booking number, drag their feet for months, then say they cannot refund less than $30 US & want to give a credit note instead. I would never book again with them. Booking.com much better.

more cheap flight from another booking agent . and more small hotel that can not see in another booking agent .

Scam. Refundable tickets become non-refundable due to system glitch right before checkout. Retains non-refundable price. Give me back my money! (Traveloka Indonesia)

Je poste ce commentaire car plusieurs fois cette compagnie m'a voler toujours le même procédé.
Je m'explique vous choisissez une date et l'heure pour votre vole vous payer et quand vous recevez par email le billet ils vous changent l'heure et ensuite vous dises que c'est votre faute et vous n'avez d'autre choix que payer 1000 baths supplémentaire pour changer l'heure du vole.
Une compagnie catastrophique et voleuse.
Ne vous fiez pas aux bon commentaire ils payent les gens pour les écrires.

Got scammed at traveloka, when every item I email for my refundable voucher but can even redeem it, and every time I go threw the process and they end up sending another email with a different assistant asking me to re-do the process over and over again! Didn’t get what is mine and that’s a scam!

Not a responsible and not well connected agent.They will never refund or assist you if there is any dispute. Bought tickets through them and we paid add on for front seats with more Legrooms selection.  But a day before when we were checking in for the flight, there were no such seats Called them so many times, and was only told on the day of departure that we have to seek help from the airline, but the flight had already departed by the time they responded. Explanation was due to a change of aircraft, the first front seats were not given even though we paid. We were given center seats and both seats were separated.. Called and email since August and finally replied after 3 months that we will not get any refund at all!! Do not ever use this Traveloka, else you will not get any help or burnt money and time. They are charging higher than other booking website!! I Final fee are higher with extra charges when checked out !! Do not look at the superficial that they are cheap by giving discount or promotion price..They are only doing one time business .

I wanted to book a flight from Traveloka, at the time the site bugged so I booked another identical flight via another travel agent but with the same AirAsia airline.

So I asked Agoda and Traveloka for a refund for duplicate booking. Agoda was great, they talked to Airasia who agreed to refund Traveloka's flight (because it was the latest) but Traveloka only lied and said that Airasia refused to refund.

I sent them proof by e-mail from Airasia that they had reimbursed me but that Traveloka had to transfer the money to me, they even showed me the money they transferred to Traveloka so that they could reimburse me but NOTHING. TRAVELOKA THE THIEVES, they say that the Airline refuses to reimburse me but they keep the money.
Seriously, I've been fighting for 5 months to get my money back but they keep lying. Even Airasia asked me to report them to the malaysian aviation commision, which I've started to do.

They're lying, I've got all the proof, just send me a message and I'll send it to you. NEVER TAKE A FLIGHT WITH THEM, prefer Agoda who are much more professional.
My booking ID is 1154469653.

Terrible service via email. I regret booking with them