TravelShack.com Avaliações 

69
•
O TrustScore é 4 de um total de 5

3,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We were in Hawaii for one day on a cruise ship and wanted a stress free day to see all at Pearl Harbour. We booked a shared tour and paid in August for a September tour. We were contacted to say a cou... Ver mais

Avaliado com 5 de um total de 5 estrelas

We did the volcano tour with Jon and the Pearl Harbor tour with Billy. Both were excellent tour guides. We saw things and learned more than we could have ever done on our own. Great value & highly re... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rodney, Rodney, Rodney!! Excellent guide! Excellent BBQ! Best of all is that Rodney put the “island spirit “ back into Maui! The plastic tourism of Hawaii melts away as Rodney skillfully guides you th... Ver mais

Avaliado com 5 de um total de 5 estrelas

We made two bookings with TravelShack and both were superb. The Body Glove sunset cruise had great music and fun company, good food and drinks, and the 3 course dinner at Daylight Mind for 2 was a te... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Discover & Book the Best Hawaii Activities Top rated activities handpicked by locals with easy online booking


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

69 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(69)

8 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Hawaii Pearl Harbour Experience

We were in Hawaii for one day on a cruise ship and wanted a stress free day to see all at Pearl Harbour. We booked a shared tour and paid in August for a September tour. We were contacted to say a couple had backed out and asked us to reschedule. We could not change the cruise ships schedule so we were told we would have to pay double the original price or they would can our tour, which they did as we could not pay the additional price. We feel that this was totally inappropriate as they should have delivered what they promised. Do not place your trust in this Company to fulfil lifetime memories as they will let you down. Very disappointing and we will never use this Company again!!!

29 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Valcaon & Pearl Harbot tours

We did the volcano tour with Jon and the Pearl Harbor tour with Billy. Both were excellent tour guides. We saw things and learned more than we could have ever done on our own. Great value & highly recommended.

6 de outubro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Book directly instead of through Travel Shack

We did the Road to Hana tour. Our tour guide was great funny and informative. The people on our tour were lovely.

Travel shack uses a local tour company to actually do the tours but charges a steep fee for finding the tourists and connecting them to their service. I only found this out after some deep diving. I really wanted to spend my money with a local owned company that personally operates their tours.

Also we were not picked up from our hotel and had to drive an hour there and back from a meeting spot. Kind of defeats the purpose of not having to drive right? Lol

Then two people on our tour had dietary restrictions that were not met and on an 8 hour plus drive just had to nibble on snacks and sides because there was no main course for them. It made me sad as they were lovely folks and we are just grubbing in front of them.

For the $300 cost, I would not recommend. Book directly with a true local tour company and don't buy through a third party or just drive it yourself. This tour is not all that it presents itself to be and way overpriced for what you receive.

8 de outubro de 2026
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

Aloha Erin,

We're glad you enjoyed your guide and fellow guests, and we're sorry the overall experience fell short.

Regarding pickup, your booking was made less than 24 hours before the tour. While over 95% of our guests can be picked up at their accommodations, pickup from Napili wasn't possible on that particular date at that late stage. We let you know right away and offered you the option to switch dates or cancel for a full refund. You chose to keep your original date and meet the tour in Central Maui. We understand the extra driving was not ideal.

That’s unfortunate to hear about the lunch experience of two fellow guests. As described on our website, many dietary restrictions can be accommodated when communicated at booking so the local lunch vendor can prepare accordingly. We don't know the circumstances of those particular guests.

We'd also like to clarify that TravelShack has worked closely with this tour operator for 10 years and serves as its primary online booking partner. The tour company itself is Native Hawaiian-owned and employs many guides born and raised on Maui, including Hana. We're proud of our longstanding partnership and the opportunity to support this locally owned business. As an online booking service, we strive to provide detailed and transparent tour information to help guests assess fit, easy online booking, and responsive customer service, while holding our tour partners to high standards.

Finally, we're sorry you felt the tour was overpriced, and we appreciate that feedback as well.

Mahalo,

TravelShack

Avaliado com 5 de um total de 5 estrelas

Amazing Experience

On our most recent visit to Hawaii, my mother booked us a private tour called the "Pearl Harbor Experience". We chose the private tour for several reasons, one being that we had a child (age 6) in our group and thought it would be helpful to have the flexibility if needed. Additionally, we had a few history buffs that we thought would enjoy this special experience. This was definitely the right choice for us!

Our tour guide was Billy. He was amazing. He reached out the night before to confirm pick up place and time. He was there early. He was personable, professional, extremely knowledgeable (previous park ranger), fun, easy going, etc. We never felt rushed. He was awesome with our child. Answered all our questions, even ones that had nothing to do with the tour (such as other areas to check out on the island.)

It should also be noted, that the company was great to work with. They provided clear pricing, overview of tour, and great communication when it came to "What to know before you go" information (providing emails and/or texts and confirmations, etc.).

This tour was a highlight of our trip! If you can afford to do this once in a lifetime experience, we highly recommend it.

11 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent tour! Must do!


Pick up was on time. The van had plenty of room. Louie was our guide. He was fun, funny and very knowledgeable and informative. OK, at times he might have been a bit inappropriate. But, he made sure we got to know each other and we learned a lot about him and his life. The tour itself was fantastic! Beautiful views, at least 3 beaches, a lava tube, waterfalls, wildlife, rainbow eucalyptus trees and more. One of the highlights was the mama and papa pigs and babies. All of this plus a beautiful winding road, with narrow bridges. It was fun to hear Louie talk about the people he knows or had met like Kris Kristofferson's family, Oprah, and Mariah Carey's brother. The trip also included a stop at Aunt Sandy's Banana Bread and Huli Huli Chicken Lunch. Snacks on the bus were also included. Highly Recommend

19 de janeiro de 2026
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

So glad you enjoyed our small group Road to Hana Tour on Maui! Thanks Steven for sharing!

Avaliado com 5 de um total de 5 estrelas

Loved this tour!

We had a great time on our Road to Hana tour with Louie! Besides guiding us through the beautiful scenery, Louie told great stories and helped us get to know him and others on the tour with us. He even threw in a couple of extras along the way. Lunch at Huli Huli Chicken at Koki Beach was absolutely delicious! We have many fond memories from this tour.

6 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Booked Maui Nui Luau

I booked the Maui Nui Luau (the luau at the Maui Sheraton) through Travelshack since my family wanted to experience a Luau at Hawaii and there was no availability through direct booking. I normally do not use travel agencies when I try to book tickets or reservations.

Through some black magic, my booking through Travelshack actually solidified me a reservation at the luau and my party was able to attend like any other group there.

I never had to contact Travelshack for any details about my reservation and the booking was in my name / phone number.

I might use Travelshack again, but I would generally recommend direct booking if available.

31 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend TravelShack

On our recent Hawaiian adventure, we booked three different tours through TravelShack – Road to Hana (full); Volcano, Chocolate, and Waterfalls Tour; and Oahu Grand Circle Island Excursion (Pride of America Exclusive). The Road to Hana was the highlight of our trip, but all three tours were equally amazing. TravelShack was great to work with and Tyler was easy to communicate with. I highly recommend them based on our recent experience.

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Experience of a lifetime

Experience of a lifetime. The breadth of knowledge of tour guide (Lui) was incredible. I felt like I was part of history.

13 de novembro de 2025
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

Thanks Frank - glad you enjoyed our Pearl Harbor Tour!

Avaliado com 5 de um total de 5 estrelas

So Worth It!

We loved our Pearl Harbor Memorial, USS Missouri, and Bowfin tour! As a veteran and a historian, Emerson detailed the events leading up to Dec 7th, 1941 as well as that solemn day. He answered all our questions and we so enjoyed his company. He values history and keeping these events fresh in people’s minds so the souls lost on that day will never be forgotten. When researching tour companies, I saw many references to a “glorified taxi service”, meaning their guide picked them up from the hotel, told a brief story on the car ride, and then left them at the destinations. Emerson accompanied us on the USS Missouri and Bowfin and continued educating us all through these tours. He did not accompany us to the Memorial because they do not allow tour companies. Seeing the sunken USS Arizona should be a quiet, contemplative experience and the military personnel do a nice job reminding people of this. Emerson never just dropped us off. He managed the schedule for the entire day and educated us.

31 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pearl Harbor Tour

A must tour! Our awesome guide, Lui, gave our small group an amazing history lesson in the events leading up to December 7, 1941 and beyond. He has so much knowledge to share and it projected in his details expressed to us. We could tell he loves giving this tour. Thank you for a great day and thank you for your service to our great country! We would highly recommend this tour!

12 de maio de 2025
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

Thank Dianna for your review of our small group Pearl Harbor Tour with a military veteran guide!

Avaliado com 5 de um total de 5 estrelas

I would highly recommend using…TravelShack

I would highly recommend using TravelShack. The tour is given and owned by veterans. It was by far the best tour we had on our vacation to Hawaii. Emerson was not only a great tour guide but also very personable and knowledgeable. The tour made it very easy to navigate and make sure we saw everything we wanted to see.

2 de outubro de 2024
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

So glad to hear you enjoyed our Pearl Harbor Tour on Oahu! Thanks for sharing.

Avaliado com 5 de um total de 5 estrelas

Locally Owned and Operated Tours

Road to Hana tour with TravelShack is the absolute best. 10/10 highly recommend. They pick you up at your hotel or condo. Locally owned and operated. Worth every penny! Do not drive yourself you will miss out on local food, local information, and some really cool places!!

16 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Leave it all to Travelshack

We had such a wonderful time! So glad I decided to take this tour instead of renting a car or going with the cruise tour. Meet up was super easy and then the drive was so amazing. We got to learn about the area and the history as well as eat some amazing Huli Huli chicken. We stopped along the way to view some of the sites up close and personal. Highly recommend to all!

30 de junho de 2024
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

So glad to hear Dina you enjoyed our Maui Road to Hana Tour! Thanks for going with our small group locally-run tour versus the larger tours through the Pride of America cruise ship :-)

Avaliado com 5 de um total de 5 estrelas

Luey Luey

Luey is the BEST! He’s the real deal and obviously loves his job. He gave us a wild, completely nontraditional “tour” experience. He’s so knowledgeable about EVERYTHING Maui, Hawaii, Hana, the history, the plants, the wildlife, the culture, the locals only stuff, etc. He’s not just spitting out a script & facts, he’s living it & sharing those learned experiences. We got to see a sense of love in the Hana community that would’ve been impossible on our own & most likely with some of the other tour companies. Our whole day felt like we had jumped in the car with a friend who took us on a ride to show us his life and all the cool things about where he lives and people in his community. He even sings along with the radio, just like that friend we all have. We felt cared for & included in his community. He knows everyone and they know him. It was the best time and we made a new friend. If you’re down for a truly genuine experience & lots of laughs, ask for Luey.
We’re traveling as a family of 6 (mom, dad, adult sons & girlfriends).

23 de julho de 2024
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

Thanks for your awesome review of our Maui Road to Hana Tour! Glad you enjoyed spending the day with our local guide on this small group tour.

Avaliado com 5 de um total de 5 estrelas

WoW!

WoW! What a great day on the water in Oahu with Captain Dave, Lexxie, Jack!!! They were phenomal hosts, super friendly and professional.

Such a wonderful experience to snorkel and sail off of Waikiki.

1 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best adventure on Maui

Booked road to Hana through travel shack. Informative description of activity and great follow through. Trip was awesome and as described. No disappointment from anyone in our group.

27 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had the BEST experience with Olav as…

Had the BEST experience with Olav as our guide for the Pearl Harbor Experience tour. He is the most knowledgeable, patient, professional guide my friends and I have ever had. We have traveled all over the world and truly feel as though Olav was unbelievable!!!

8 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Nanci from TravelShack!!

Had a great time with Nanci being our tour guide. I have been to Oahu several times but this was the most enjoyable and informative tour. Nanci went above and beyond what we expected.

25 de junho de 2023
Avaliação não solicitada
logotipo da TravelShack.com

Resposta da TravelShack.com

Glad you enjoyed our Oahu Circle Island Tour! People love Nanci!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais