Treering Avaliações 125

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It was a great first year experience. Book looks fantastic, loved the price, and thought submission and delivery dates were perfect. I did find the responsiveness to my questions throughout the year... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

There are so many options for a book theme and layouts, it's practically designed not to fail, even for a new yearbook designer. Customer service help is quick and precise, and the delivered books loo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

HORRIBLE customer service. They mis printed a yearbook we ordered and refused to fix the issue, even after providing proof of sepersfe orders being placed with sepersfe custom pages. They see this and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Treering software is intuitive and has a lot of similar tools to Canvas and another yearbook editing platform I've used in the past. I am really thankful for the shift it enabled for THEM to handle... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

Treering is a memory-as-a-service platform that transforms life’s moments into personalized keepsakes. Powered by their proprietary AI-driven technology and just-in-time printing, Treering offers scalable and flexible memory creation solutions for schools, families, and brands. With Treering’s innovative platform, users can preserve and share their most meaningful memories effortlessly and beautifully.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Feedback

I have always received pretty fast feedback whenever I've emailed a question....usually within the same day! Representatives are friendly and efficient and always very helpful!

29 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Treering is always super supportive and…

Treering is always super supportive and readily available. I really appreciate that when needing answers quickly. Their software is also easy to navigate. It is refreshing to work with an online yearbook company this amazing.

29 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

A Wonderful Year

We just finished our third yearbook this past school year. We are absolutely amazed at how enjoyable you have made putting a yearbook together. The ideas that you have and the process is extremely helpful. And the price can not be beat. We love Treering and will be using your product for many many years to come. Keep up the great work.

6 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

One Happy Yearbook Dad

Treering Yearbooks offers the tools and support to create memorable lifetime experiences. I’m grateful for the user-friendly platform and innovative technology to easily design our family’s custom book. With three kids at the same school, it’s great to give each one a book that celebrates their individuality. I have complete confidence in the Treering customer service and support, from design to print and delivery, everything has been amazing!

6 de junho de 2024
logotipo da Treering

Resposta da Treering

We love a happy Yearbook Dad!

Avaliado com 1 de um total de 5 estrelas

Ordering Black Hole

I placed an expedited order with no custom pages and I can't get a response on whether or not my order has shipped. So frustrating because we are less than a week away from graduation.

3 de junho de 2024
Avaliação não solicitada
logotipo da Treering

Resposta da Treering

Hi Cheryl, we are so sorry to hear that you haven't had a response. This is the busiest time of year at Treering, graduation season is our holiday season! Please email marketing@treering.com and we'll look into the issue for you.

Avaliado com 5 de um total de 5 estrelas

GREAT company with amazing customer service!!

I am the yearbook editor for my elementary school, and this is hands-down a favorite in our district. In the past 4 years that we have been using this company, I have had a 100% satisfaction rating with the parents. They absolutely LOVE the personalized pages. The process to create and edit is easy, the turn-around time is speedy, and the quality is incredible. Every aspect from start to finish is well thought out and streamlined, making it a smooth process. I only wish more schools would utilize this amazing company!

6 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wanted customized, didn't get it

Not happy with this company. Website lags and then gets stuck loading and you have to restart. It took forever to finally upload the pictures for the customized pages. It's not user-friendly at all. I'm upset that my kids brought yearbooks home without the customized pages and without the questionnaire that took forever for me to do. I sent an email and got the automated response that a ticket was created and that someone would get back to me. It's almost 24 hours later and still no response. I ended up calling and explaining the issue and all the lady mentioned is that she can give a discount. I'm so upset about the waste of time with uploading so many pictures and having the kids do the questionnaire twice since the website crashed. This is such a disappointment, not to mention how horrible the yearbook looks in terms of color and formatting. It's a deep blue background with black print which makes it hard to see the words and the margins are very random. Some pages have wider margins than other. There's lots of wasted blank space. Not impressed at all!

4 de junho de 2024
Avaliação não solicitada
logotipo da Treering

Resposta da Treering

Hi Lauren, we are so sorry to hear you weren't thrilled with your yearbook. Please contact us at marketing@treering.com and we can help you. Please note that our yearbooks are created and designed by yearbook chairs at your school, we don't control the design. That feedback is best given to your school contacts.

Avaliado com 1 de um total de 5 estrelas

Treering didn't ship within 5 business…

Treering didn't ship within 5 business days as stated on their website, still can't tell me when the yearbook will ship. Stay away from this company!

14 de maio de 2024
Avaliação não solicitada
logotipo da Treering

Resposta da Treering

Hi, we are sorry to hear your order hasn't arrived. Our one-of-a-kind printed books take some time to produce, so your book may still be in production. We'd be happy to look into your order for you! Please message us at marketing@treering.com and we'll help!

Avaliado com 5 de um total de 5 estrelas

Not user friendly for custom pages

I created 4 custom pages for my daughter's yearbook. The website was glitchy and slow throughout the process. My order went through without 2 of my custom pages. Their website is in need of a major update.

Recent Update: Treering rectified the the situation by offering a generous discount code so I could reorder my yearbook with all of my custom pages. Thank you!

20 de maio de 2024
Avaliação não solicitada
logotipo da Treering

Resposta da Treering

Hi, please reach out to marketing@treering.com, and we'll help you. We'd hate for you to be without 2 of your custom pages!

Avaliado com 2 de um total de 5 estrelas

The custom option is unreliable

The customizing of pages is unreliable and not user friendly. The system runs slow or doesn't know what it's doing when trying to add multiple photos to the customized pages. It creates duplicates on the preview even when a single photo is only selected once. I've had to redo my order multiple times and it's extremely frustrating. I appreciate the option to create pages using my personal photos but am not impressed with how the system works.

23 de abril de 2024
Avaliação não solicitada
logotipo da Treering

Resposta da Treering

We are very sorry for your difficulty. We would like to make this right and reimburse you for your book. Please send us an email to support@treering.com and reference TrustPilot.

Avaliado com 5 de um total de 5 estrelas

Great product and excellent company

Treering was the best organization to build our school yearbook. The customer service was excellent, and the quality of the book was out of this world. When student and families received their yearbooks, we sold another 20 copies. When I informed families that they would not get them until the summer they didn't even care. They felt that the book was worth it.

29 de fevereiro de 2024

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