Trilogy Consultants Avaliações 87

O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Call purporting to have a link with water regulator which is false. Stop making cold calls and telling lies and give some training to your outbound caller called Ellis who was way too pushy.

Avaliado com 5 de um total de 5 estrelas

I wanted to wait a few months before leaving this review to make sure everything Trilogy promised actually delivered—and I’m pleased to say it absolutely did. After sitting down with one of t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was skeptical initially but it couldn’t have gone better, all my bills have been reduced as promised they’ve already secured lower rates couldn’t be happier. Thanks to Freddie who took the time to exp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great company, phoned up after seeing them advertised/ recommended everywhere. Had a great chat with James sent over my bills to see what they could do, saved me tens of thousands a year across all ut... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Consultor

Escrito pela empresa

We investigate, anomalies or discrepancies within customers current or historic account. This can be from standing charges to unit rates and just generic billing errors. All suppliers are held against the current Ofgem or Ofwat regulations, which are always changing due to the impact of Covid-19. If we believe we have a strong enough case, we will contact the customer to delve deeper into the account and go forward with the reclaim.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

87 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 40% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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Avaliado com 4 de um total de 5 estrelas

Would definitely recommend!

Switched all my payment systems to these guys and best decision I’ve made! Very modern displays easy to use, my staff love them. Any issues I’ve had it’s been one call and it’s been fixed. Paying a little more for the machines but worth it as it means I can have more staff serving customers. Thanks Trilogy will definitely be recommending!

20 de fevereiro de 2025
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Resposta da Trilogy Consultants

Thank you for your review Imogen, great to hear your happy with our products and services. If there's anything else we can help with please just get in touch. Kind Regards Trilogy

Avaliado com 5 de um total de 5 estrelas

Fantastic

I recently had Trilogy Consultants handle the utility contracts for my business in Devon, and I couldn't be more impressed. They not only found significant savings for my existing site but also made the entire process effortless. Their expertise was so impressive that when I opened a second site, I got back in touch. They managed all the utilities for the new location, even the card terminals, and everything went smoothly without a hitch. Their service is top-notch, and I highly recommend them for anyone.

14 de abril de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thanks Erin for your review, it's a pleasure serving such fantastic businesses like yours. Anything further do not hesitate to contact your account manager. Kind Regards Trilogy

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very efficient communication and customer skills were amazing.

3 de abril de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Initially called me for a water rebate

Initially called me for a water rebate, I was skeptical because I’d never heard of such a thing. Thankfully it wasn’t over the phone and they come out to you, spoke with George at our site verification appointment he was lovely guided me through rebating water, gas and electric.

I was rebated this week, so glad I signed gas and electric too tripled my initial water rebate. Over the moon !!!

13 de janeiro de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you Michael for your review, we are pleased our reclamation agent George has done his job to your satisfaction. If there is anything further you need, don't hesitate to get in contact.
Kind Regards
Trilogy

Avaliado com 1 de um total de 5 estrelas

Scammers

Was advised I was entitled to a water rebate which never happened. Liars!

13 de março de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you for your feedback, Unfortunately not all claims are 100% successful, as you are aware we clearly state no fee is payable in the event that no credit/ refund is obtained. It is equally as frustrating when we have incurred costs to process your potential claims and not received the outcome we want, on top of a bad review. We wish you all the best in the future.

Avaliado com 5 de um total de 5 estrelas

Louis really helped me through the…

Louis really helped me through the process and helped me save a lot of money on my business utilities

26 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you Daniel for your positive review, it is really appreciated. We are happy to hear Louis helped you save money and he helped you so much along the process. Please don't hesitate to get in contact with Louis if you need any further assistance.
Kind Regards, Trilogy Consultants.

Avaliado com 5 de um total de 5 estrelas

I had a great experience with Trilogy…

I had a great experience with Trilogy Consultants! They were extremely helpful in organising my finances. Their team was professional and knowledgeable, they made the whole process smooth and stress-free. Highly recommend their services!

24 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thanks Ellie for your review, we are glad to hear you had such a great experience with Trilogy Consultants. Please get in contact if there is anything we can help you with in the future.
Kind Regards, Trilogy Consultants

Avaliado com 1 de um total de 5 estrelas

Hounded me to make an appointment to…

Hounded me to make an appointment to look at water rates and claim back any money overcharged. Cancelled appointments but did not let me know. Time wasters

12 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Trilogy Consultants

We are sorry to hear your dissatisfaction with the original appointment booking. After checking records we can see that contact was attempted multiple times to advise of our delay, unfortunately we had no answer/response from the site. As you can imagine it is absolutely in our interest for the customer to be at the site for the correct time as we have a field representative making the journey to your doorstep. If in the future you would like us to reschedule please contact us directly and give a direct phone number to ensure we can contact if needed. We wish you all the best moving forwards.
Kind Regards Trilogy

Avaliado com 5 de um total de 5 estrelas

Outstanding Service

After randomly receiving a call from Trilogy about a rebate on my water account I thought it was just another one of those scam calls, I was then proved wrong when someone came out to my pub and showed me exactly where and how I was due back money. I have received £3,500 and I’m over the moon. They have even managed to reduce all my utility bills going forward and even my card machines. The customer service was outstanding as I had an update on every stage of the process.

14 de novembro de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you Jack for your positive review. We really appreciate your positive words and we are so pleased to hear you have had such a pleasant experience with us. If there is anything we can do in the future, please get in contact.
Kind regards, Trilogy Consultants

Avaliado com 5 de um total de 5 estrelas

Top Notch Support!

I recently had a fantastic experience with Trilogy Card Specialists. When faced an issue with hidden charges, their customer service team were incredibly helpful. I was pleasantly surprised by how quickly they were able to resolve the issue and get my money back.

21 de outubro de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Hi Chloe, thank you for such an outstanding review, we really appreciate it! We are so happy to hear you had such a great experience with us and we could get you your money back. If there is anything else we can assist you with, please don't hesitate to get in contact.
Kind Regards, Trilogy Consultants.

Avaliado com 5 de um total de 5 estrelas

Great experience with Trilogy

Great experience with Trilogy from start to finish. Brilliant customer service throughout. Liv knew exactly what she was doing and was extremely helpful. Would highly recommend.

21 de outubro de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you for a great review and recommendation. We are so happy to hear Liv provided you with such good service! If there is anything you need assistance with in the future, please don't hesitate to get in contact.
Kindest regards, Trilogy Consultants

Avaliado com 5 de um total de 5 estrelas

A pleasant surprise with Triology.

After hearing countless stories in the news about overcharging, I always thought it would never be me that’s owed money back. However, much to my surprise, I was informed by this company that I was.

Thanks to Trilogy’s diligent team, I just received a £2500 rebate!
The process was stress free and the communication was clear. If you think you might be due a refund or are facing issues with your utility bills, I highly recommend reaching out to Trilogy.

18 de outubro de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Hi Jess,
Thank you for such a positive review, we really appreciate it! We are happy to hear our team helped you get your money back. If there is anything you need in the future, please don't hesitate to get in contact.
Kindest regards, Trilogy Consultants

Avaliado com 5 de um total de 5 estrelas

So Pleased

This company’s services have halved my utility costs making the running of my pub much more affordable. If your looking for a reliable service that genuinely help save money this is one to choose

12 de outubro de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thanks Sophie for such good feedback, we are happy to hear you would recommend us for savings! If you need further assistance, please get in contact. Kindest Regards, Trilogy Consultants

Avaliado com 5 de um total de 5 estrelas

I’ve been using Trilogy Consultants for…

I’ve been using Trilogy Consultants for a couple of years to manage my utilities, and they’ve consistently saved me money on my energy accounts. Recently, I was having trouble understanding my card and utility payment systems, but Louis stepped in and made clear. He guided me through the whole process and even helped me save money there too, offering great advice on what steps to take. Couldn't recommend their service enough—always reliable, professional, and focused on saving me money! very helpful for independent businesses.

10 de outubro de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you Will for such a great review! We are so glad Louis could help you understand and navigate you in the right direction with your savings! if you need anything else in the future please don't hesitate to get in contact.
Kind regards, Trilogy Consultants

Avaliado com 5 de um total de 5 estrelas

Made my week!

Great company, phoned up after seeing them advertised/ recommended everywhere. Had a great chat with James sent over my bills to see what they could do, saved me tens of thousands a year across all utilities and even my card machines. So thankful they’ve taken the headache out of comparison sites and brokers calling up every two minutes. Seriously would recommend or just send your bills in to see what they can do. Thanks again guys made my week!

30 de setembro de 2024
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Resposta da Trilogy Consultants

Thank you Pete for your outstanding review! We will relay your kind words to James who will be happy to hear you had such a great experience and helped you have money on your utilities and even you card machines! Please don't hesitate to get in contact again if you feel there is anything we can assist you with further.
Kind Regards, Trilogy Consultants

Avaliado com 5 de um total de 5 estrelas

Great savings !

Great service again, I have used Trilogy for a number of years for my utilities, saving me money across my energy accounts. Besides all that I was in a mess with my card payments and never understood them. I was dealing with George who guided me through everything to help me get a better understanding and even manage to save me money on that through advising me what to do.

27 de junho de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Brilliant to hear Michael, thank you for the great feedback on your experience with George. anything more we can help with don't hesitate to contact.
Kind regards,
Trilogy consultants

Avaliado com 5 de um total de 5 estrelas

Signed up just over 6 mths ago and…

Signed up just over 6 mths ago and wanted to wait till I got my money back before I wrote my review. Got my money now, not quite as much as I was originally told but a tidy sum and an unexpected bonus so happy days. Saved a bit on my bills every month too so overall a very happy customer. Great stuff Trilogy thank you !

21 de junho de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thank you Chris for the positive review we appreciate the feedback, anything further we can do to help please let us know.
Kind regards,
Trilogy consultants

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Great experience, dealt with renewing our gas, electric and water supplies. Excellent customer service, we would highly recommend

31 de maio de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thanks so much for taking the time to leave us a review. It's really appreciated!
If you need any help in the future, please don’t hesitate to reach out to us.
Many thanks
Trilogy

Avaliado com 1 de um total de 5 estrelas

If i could give a "0" i would

If i could give a "0" i would. Don't bother with this company and stay well clear. They promised me a reduction in my water rates as they said i was in the wrong category and they would look after my electricity with my current supplier with a 5% rebate. .....Too good to be true....it is and i fell for it. Feel lucky that i did not sign up my other 3 businesses. They sign you up with a broker firms that basically charge you for administering your current suppliers, so you are paying your current supplier through the broker and then paying them for the privilege. I have been charged a lot of money that i will never see again no doubt!

23 de maio de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

We apologise that you feel this way and appreciate your feedback, however we are surprised by this based on our findings having looked into this and conversating with the companies we work with.

We have been in contact with both companies, and they have both confirmed that the accounts have been managed correctly and discounts were applied as agreed with yourself, however, we have also been made aware that prices were offered to you, you received better elsewhere and although our recommended company was happy to match these prices, you decided to go separate ways. Therefore, as per our agreements this unfortunately puts a stop to all of our processes as you were advised with Trilogy.

We believe we have done everything that we advised we could do, and again apologise that you are displeased.

Thanks Trilogy

Avaliado com 5 de um total de 5 estrelas

Great company we need more companies…

Great company we need more companies like this one. They were open with how they operate, I had thousands returned back to me, I will definitely recommend to others.

5 de abril de 2024
Avaliação não solicitada
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Resposta da Trilogy Consultants

Thanks Jacob for such a positive review, we are glad we could help get the money back to you. We also really appreciate your recommendation!
Kind Regards,
Trilogy

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