It was so easy to purchase download and…
It was so easy to purchase download and use. There were clear instructions from the start. Good value for money.
26 de setembro de 2026
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Detalhes da empresa
Escrito pela empresa
About TripSIM TripSIM is a UK-based travel eSIM reseller helping travellers stay connected across 190+ destinations worldwide — without the cost of roaming charges or the hassle of tracking down a physical SIM card abroad. We know that staying connected is one of the first things travellers worry about before a trip, so we built TripSIM to make it simple. Customers can search their destination, choose a data plan that suits their trip, and receive their eSIM digitally within minutes — no waiting for delivery, no swapping physical SIM cards, and no queuing at a phone shop when you land. Everything can be set up before you even leave home, so you can land already connected. Checkout is designed to be fast and mobile-friendly, supporting Apple Pay and Google Pay, and every plan comes with clear installation instructions to help you get set up without any technical hassle. As a reseller partnering with established eSIM data providers, we focus on what matters most to our customers — a simple, reliable, well-supported experience from the moment you buy a plan to the moment you land. Whether it's a short city break or a longer multi-country adventure, TripSIM is built to remove one of the most frustrating parts of travel: staying online without overpaying or overcomplicating things. We take customer feedback seriously and are always working to improve our plans, pricing, and support based on what travellers tell us. If you've used TripSIM, we'd genuinely appreciate you sharing your experience here on Trustpilot — good or bad, it helps us keep improving and helps other travellers know what to expect.
Informações de contato
113-119 Ber Street, NR1 3EY, Norwich, Reino Unido
- +447440193411
- sales@tripsim.co.uk
- tripsim.co.uk
3,6
Bom
10 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was easy to use though the data was…
It was easy to use though the data was running out so fast. Also there was a local sim which was €15 for 15GB for 15 days.
25 de setembro de 2026
I had a really good experience with…
I had a really good experience with Trip eSIM. The eSIM worked well, the connection was reliable, and it made staying connected while travelling very convenient. The whole experience was smooth and hassle-free. I would definitely recommend Trip eSIM to anyone looking for a reliable eSIM while travelling.
8 de setembro de 2026
Avaliação não solicitada
I couldn't use my data after paying…
I couldn't use my data after paying that amount,wasted money and I didnt even enjoy it atall.
Network was really bad and no how to.reach my family.The experience for a first time user wasnt pleasant.
21 de setembro de 2026
Resposta da TripSIM
Hello,
We are sorry to hear that your first experience was disappointing. We take connectivity concerns seriously and would like the opportunity to investigate what happened, including the destination, device settings and network connection.
We cannot locate a support request linked to this review, so please contact us with your order number at sales@tripsim.co.uk or via WhatsApp on our website. Our team will review the case and work with you towards a fair resolution.
Kind regards,
TripSIM Support
E-sim wouldn’t work - no comms from TripSIM
Couldn’t get the e-sim to work. Sent an email while on holiday and no reply. Only had emails to ask for feedback on how it was working. Well, it wasn’t working. Just over £15 down the drain. Not happy and wouldn’t recommend.
Thank you for your reply. I sent the email on 31/08/26 to you and have just tried to email it again, to the TripSim emails ‘orders’ (which had postmaster failure message) and ‘info’ emails.
Thank you for the credit note - however, I do not have an account with you and a refund to my account would be better, as I am not travelling abroad for quite a while. Sorry to write this on the review, but I can’t get through via emails.
Yes, the information re order number etc is correct. Many thanks for resolving this.
29 de agosto de 2026
Avaliação não solicitada
Resposta da TripSIM
We’re sorry to hear this and completely understand how frustrating it must have been to be without a working connection while away.
We have checked our support inbox and WhatsApp records but cannot find a message from you. Had we received one, we would have responded promptly and worked with you to get the eSIM connected or provide a replacement where appropriate.
We are happy to issue a full refund for your purchase. Please contact us at sales@tripsim.co.uk. We would genuinely value the opportunity to put this right and improve.
Update :
Thank you for your update, and I am sorry that you were unable to reach us and that this affected your trip.
Could you please confirm whether your order number is TS-001079, purchased on 26 August 2026? Once confirmed, we will process an immediate full refund to the original payment method rather than issuing account credit.
We want every TripSIM customer to have a reliable experience, and we regret that we did not have the opportunity to resolve this while you were away.
UPDATE
Thanks for confirming - I have issued a full refund.
eSim is not running
eSim is not running, no further Support. I will do a reclaim via Paypal.
2 de setembro de 2026
Resposta da TripSIM
Hi Ben,
We’re sorry that the eSIM did not work as expected during your trip.
We replied promptly to your initial email and, after you confirmed that data roaming was enabled, we sent a further email to continue troubleshooting but did not receive a response. We were therefore not given the opportunity to resolve the issue directly with you.
Nevertheless, we have now issued a full refund for your purchase. This has been processed without the need for a formal refund request.
Kind regards,
TripSIM Support
Why haven't I done this before
Why haven't I done this before? It was so easy to organise before I Travelled and worked as soon as I landed. Excellent!
5 de agosto de 2026
Resposta da TripSIM
Thank you so much for the excellent review. We’re delighted that setting up your eSIM was straightforward and that you were connected as soon as you landed.
Have a fantastic trip, and we look forward to helping with your next one.
Kind regards,
TripSIM Team
Easy to set up
I'm quite a technophobe, but this was pretty straight forward to do and meant I didn't need to stress about roaming charges while holidaying in Portugal.
5 de julho de 2026
Resposta da TripSIM
Thank you for your lovely review. We’re really pleased you found it easy to set up, especially as avoiding roaming charges should not feel complicated.
Enjoy Portugal and your travels ahead.
Kind regards,
TripSIM Team
Easy to install the eSIM and connection…
Easy to install the eSIM and connection was excellent from the moment we landed. Will definitely use again!
2 de setembro de 2026
Avaliação não solicitada
Resposta da TripSIM
Thank you for the fantastic review. We’re delighted installation was easy and that you had excellent connection from landing. We look forward to helping you stay connected on your next trip.
Kind regards,
TripSIM Team
Great Value and Hassle-Free eSIM
Really happy with TripSim. Great value for money and the whole process was really easy. Setting up the eSIM was straightforward and I had no problems with it at all during my trip. The service worked exactly as expected, so I had nothing to worry about. I’d definitely use TripSim again for my next trip.
2 de abril de 2026
Avaliação não solicitada
Resposta da TripSIM
Thank you for such a thoughtful review. We’re delighted TripSIM was easy to set up, good value and worked reliably throughout your trip. It means a lot to hear you would choose us again.
Kind regards,
TripSIM Team
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