no reply from customer service fruits came with rot + slight mold interior of all the 3 custard apple i had ordered were browned
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The Cacao pod was superb and so much larger than expected. It arrived very fresh and well packaged
5 star experience! I met Hayden and his company at Hackney Market as I was searching for Black owned vendors for a corporate event for Black History Month. Hayden and his team were incredibly comm... Ver mais
A empresa respondeu
Huge fan of Tropical box healthy fruit at decent prices at the very best quality to your door. Never been unhappy with an order always on time and enough variety to never get bored. Sustainable and s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Discover the Taste of the Tropics – Delivered to Your Door At TropicalBox, we bring the sunshine straight to your home with premium exotic fruits sourced from the world’s most vibrant farms. From creamy dragon fruit and juicy mangoes to zesty passionfruit and fragrant lychees, every box is bursting with colour, flavour, and freshness. We carefully hand-select each fruit at peak ripeness, ensuring you enjoy the very best nature has to offer. Our fruits are air-shipped for maximum freshness, so you can experience the taste of the tropics without stepping on a plane. Whether you’re a foodie looking to explore new flavours, a health-conscious eater seeking nutrient-rich treats, or simply someone who loves a little luxury, TropicalBox makes it easy to enjoy exotic fruit all year round. Our flexible delivery options mean you can order a one-off treat or set up a subscription for a regular dose of tropical goodness. We also offer curated seasonal boxes, perfect for gifting or brightening up your week. With TropicalBox, it’s not just fruit – it’s a taste adventure. Fresh, vibrant, and unforgettable. Let us deliver your slice of paradise.
Informações de contato
Containerville, 1 Emma St, unit 84, E2 9FP, London, Reino Unido
- 02071738363
- contactus@tropicalbox.co.uk
- tropicalbox.co.uk
3,7
Bom
38 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect cacao pods
My son wanted cacao pods to make chocolate from scratch. Tropical Box had them in stock, sent them quickly, and they were huge and in great condition. My son was thrilled
27 de junho de 2024
Resposta da Tropical Box
Hi Claire,
This absolutely made our day thank you! We’re so happy your son enjoyed the cacao pods and got to experience the magic of making chocolate from scratch.
It’s a joy to source these rare beauties and even better to know they arrived in top shape. Wishing you both many delicious experiments ahead, and we’d love to help fuel more foodie adventures in the future!
Warmest wishes,
The TropicalBox Team
Company let me delay the delivery date…
Company let me delay the delivery date without question
Contents of box well packed
All fruits in great condition
14 de maio de 2024
Resposta da Tropical Box
Hi Linda,
Thank you so much for your lovely review! We’re glad we could accommodate your delivery timing—flexibility is important, especially with something as special (and perishable!) as tropical fruit.
Delighted to hear everything arrived in perfect condition and well packed. We’d love to send more tropical goodness your way anytime!
Warm wishes,
The TropicalBox Team
Ripeness of fruit
This is an annual treat for me. I was very disappointed when the red banana and chikoo were inedible as they were nowhere near ripe, and half the snakefruit were inedible due to being overripe.
3 de maio de 2024
Resposta da Tropical Box
Hello Gill,
Thank you for sharing your feedback with us. We apologise for the disappointment you experienced with your recent order.
At Tropical Box, we strive to provide our customers with a variety of fruits at different ripening stages to ensure a longer enjoyment period. We understand your frustration with the ripeness of the red banana and chikoo. Please note that these fruits are intentionally provided at varying ripeness to cater to different preferences and consumption timelines. However, we regret that this did not meet your expectations.
Regarding the snake fruit, our order team selects fruits from both Indonesia and Thailand to offer our customers a diverse tasting experience. Each variety has its unique flavor profile and texture.
Your feedback is valuable to us, and we will use it to improve our service.
Thank you
Tropical Box Customer Service Team
Good efficient service and good quality…
Good efficient service and good quality fruit. Thank you!
28 de março de 2024
Resposta da Tropical Box
Hi Tara,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed both the service and the fruit.
We’re all about delivering a smooth experience with delicious, high-quality produce, so it’s wonderful to know that came through. Hope to send more tropical joy your way soon!
Warmest wishes,
The TropicalBox Team
First time order
It's the first time trying Tropical box. Liked the fruits would been good to have been given the names of the fruits. Thought the juices were very sweet.
12 de março de 2024
Resposta da Tropical Box
Hi Mrs M,
Thanks so much for giving TropicalBox a try we’re glad you liked the fruits!
You’ve raised a great point about labelling. We usually include a fruit ID card or guide with each box, but it sounds like yours may have been missed, so sorry about that! If you’d like, feel free to email a photo of any mystery fruits to contactus@tropicalbox.co.uk and we’ll happily help identify them.
As for the juices, they are naturally sweet due to the tropical fruits we use, but we’ll absolutely take your comment onboard as we keep refining our blends.
Hope to have you back again soon for round two of tropical discovery!
Warm wishes,
The TropicalBox Team
Resposta da Tropical Box
Hi Reece,
Short and sweet! Just like some of our favourite fruits! Thank you so much for the amazing feedback. We’re thrilled to hear you loved the freshness and quality it’s exactly what we aim for with every box.
Can’t wait to deliver more tropical goodness your way soon!
Tropically yours,
The TropicalBox Team
Mouldy fruit and bad service
Half of the fruit was mouldy when I received them a week after ordering and I messaged them about it saying I wanted either a part refund or a voucher but I was completely ignored so will never use this company again
28 de janeiro de 2024
Resposta da Tropical Box
Hello Phil,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced with your recent fruit box delivery.
We appreciate your feedback and would like to investigate what went wrong. To assist us in our investigation, could you please forward the original email to Contactus@tropicalbox.co.uk?
We will promptly look into the matter and, as a gesture of goodwill, offer you a full refund for the inconvenience caused.
We value your satisfaction and appreciate your assistance in resolving this issue.
Kind Regards,
Tropical Box Customer Support Team
Lovely fruit at the best price
Lovely fruit at the best price! Would like a little more info on products but otherwise fantastic!
17 de janeiro de 2024
Resposta da Tropical Box
Hi Anthony,
Thank you so much for the kind words, we’re thrilled you enjoyed the fruit and felt it offered great value!
We hear you on wanting more info about the fruits. We usually include a guide in each box, but if that was missing or if you’re curious for more, you can also find detailed info including names, ripening tips, and how to enjoy each fruit on our website: www.tropicalbox.co.uk.
Thanks again for the lovely feedback, we’re so glad to have you on this tropical journey!
Warm wishes,
The TropicalBox Team
Fresh and Tasty
The fruit was fresh and tasty! I love the little cards that come with the order that tell you about all the fruits you're eating and their properties! And their fresh juices are amazing!!
26 de novembro de 2023
Avaliação não solicitada
Resposta da Tropical Box
Hi Portia,
Thank you so much for this glowing review! We’re so happy to hear you enjoyed the fruit and the little info cards, we love sharing not just flavour, but the story and benefits behind each exotic gem.
And we’re thrilled the juices hit the spot too! Can’t wait to send more tropical goodness your way.
With sunshine and thanks,
The TropicalBox Team
Excellent in every way
Wonderful fruit, fantastic communication very happy customer
6 de novembro de 2023
Resposta da Tropical Box
Hi Max,
Thank you so much for your kind words we’re absolutely delighted to hear you had such a great experience!
From fruit to communication, we’re all about making every part of your journey with us feel special. So glad we could deliver that for you and we’d love to do it all again soon!
Tropically yours,
The TropicalBox Team
5 star experience!
5 star experience!
I met Hayden and his company at Hackney Market as I was searching for Black owned vendors for a corporate event for Black History Month.
Hayden and his team were incredibly communicative every step of the way, they worked with our in house catering team to provide exotic fruit platters over the course of the month. They were also able to provide fruit juices amazing fruit decor for our Black owned farmers market.
I cannot recommend this company highly enough! Great customer experience all round.
26 de outubro de 2023
Avaliação não solicitada
Resposta da Tropical Box
Hi Sandra,
Wow! Thank you so much for this amazing review! It was an absolute pleasure working with you and your team to celebrate Black History Month in such a meaningful and flavour-filled way.
Hayden and the team loved being part of the event! From the exotic platters to the fruit juices and decor, we were thrilled to help bring colour, culture, and community to your celebration. Your support means the world to us, and we can’t wait to work together again.
With huge appreciation,
The TropicalBox Team
Great customer service & delicious…
Great customer service and delicious fruit. I particularly recommend the Granadilla.
23 de outubro de 2023
Resposta da Tropical Box
Hi CG,
Thank you so much for the lovely review! We’re thrilled you enjoyed both the fruit and the service. Granadilla is such a superstar, we’re glad it stood out for you.
We truly appreciate the recommendation and can’t wait to send more tropical treasures your way soon.
Tropically yours,
The TropicalBox Team
Fantastic fruits
Fantastic fruits, Fantastic website and easy to order on line. Delivery is always on time.
3 de agosto de 2023
Resposta da Tropical Box
Hi Jane,
Thank you so much for your wonderful feedback! We’re over the moon to hear you’re loving the fruits, the website, and the smooth delivery service, it means a lot to us.
We’re all about making it easy and exciting to enjoy tropical goodness, and we’re so glad that came through. Can’t wait to delight you again soon!
Warmest wishes,
The TropicalBox Team
Liked the service however fruit was…
Liked the service however fruit was bruised and blue when it arrived
6 de setembro de 2023
Resposta da Tropical Box
Hi Alexander,
Thank you for your feedback we’re really glad you liked the service, but we’re truly sorry to hear the fruit arrived bruised and discoloured. That’s not the quality we promise, and we understand how disappointing that must’ve been.
If you haven’t already, please do send a photo to contactus@tropicalbox.co.uk within 48 hours of delivery we’d love the chance to make this right for you and to look into what may have gone wrong in transit.
We appreciate your honesty and hope to deliver a better experience next time.
Warm regards,
The TropicalBox Team
All round great experience
Great fruit, felt like a tropical Market with the selection of fruit they have. Nice shopfront and also very friendly staff. Also the knowledge of the fruit really helped when picking for my palate.
Great fruit, great staff, great experience. Would highly recommend
15 de setembro de 2023
Avaliação não solicitada
Resposta da Tropical Box
Hi Darryll,
What an amazing review thank you! We’re so happy to hear you had such a great experience with us in person.
Creating that tropical market feel and helping customers discover the perfect fruit for their palate is exactly what we love to do. The team will be thrilled to hear your kind words your support means the world!
Hope to see you again soon for another round of tropical discovery.
Warmest thanks,
The TropicalBox Team
Love tropical box
Huge fan of Tropical box healthy fruit at decent prices at the very best quality to your door. Never been unhappy with an order always on time and enough variety to never get bored. Sustainable and seasonal. From candied graped to most exotic fruit it will meet all your needs.
15 de setembro de 2023
Avaliação não solicitada
Resposta da Tropical Box
Hi Gillian,
Wow thank you so much for this amazing review! We’re absolutely thrilled to have you as a fan and so grateful for your continued support.
It means the world to hear you’ve consistently enjoyed the quality, variety, and reliability of our boxes. We’re passionate about keeping things fresh, fun, seasonal, and sustainable. We’re so glad that’s resonated with you.
Here’s to many more tropical delights delivered straight to your door!
With huge thanks,
The TropicalBox Team
Great choice and quality!!!
Great choice and quality of fruit, the team are also very informative about the health benefits, which is a big deal for me.
Make sure to try the juices also, you wont regret it!!!
13 de setembro de 2023
Avaliação não solicitada
Resposta da Tropical Box
Hi,
Thank you so much for this glowing review! We’re thrilled you loved the variety and quality, we’re especially glad our team’s fruit knowledge added to the experience.
We’re all about pairing deliciousness with wellness, so it’s great to hear the health benefits matter to you too. And yes, the juices are a must-try! So glad you gave them a shoutout.
Thanks again for the support. We can’t wait to deliver more tropical magic your way!
Warm wishes,
The TropicalBox Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.