I've used Truely whenever I've traveled for the last couple of years. When I replaced my broken phone, Truely support were able to create a new eSIM for my profile that I could install and use data I... Ver mais
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Veja o que dizem as avaliações
I was travelling from Canada to Mexico through the USA, so the three country North America package was very appealing. Other companies offer only two countries in their regional packages. I al... Ver mais
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I used Truely eSIM during my trip to China and it worked really well. Setup was easy and I was connected almost immediately after landing, which made the whole travel experience much smoother. Th... Ver mais
A empresa respondeu
Esim terbaik yang pernah saya pakai, dari awal pembelian sampai pemakaiannya sangat mudah dan praktis. Saya pake esimTruely untuk jalan jalan ke Eropa beberapa bulan yang lalu, dan skr selama di Asia... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We believe that global data connectivity shouldn’t be complicated or expensive, so we created Truely. With our Switchless™ technology, we enable you to connect to the best network and rates in every country with a single eSIM —one eSIM for connectivity without borders and unlimited possibilities. Truely was built by seasoned startup founders and is backed by some of the best Venture Capitalists in the world. The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe.
Informações de contato
109, North Bridge Road, #07-22 Funan , 179097, Singapore`, Cingapura
- +447520690031
- hello@truely.com
- truely.com
4,3
Excelente
158 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This eSim maybe working well for other…
This eSim maybe working well for other countries and cities but I strongly do not recommend it for Grodno-Brest Belarus. Even in central, it does not work. Out of 10GB, I have only used 500mbps in 1 week dysfunctionally. Basically unable to load apps for yandex go or gps. There’s no reception for this signal in this town.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Keli,
We appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience you experienced in Grodno-Brest. It's unfortunate that the eSIM didn’t perform as expected in that area. We'll pass this along to the team to investigate coverage options and improve where we can.
eSIM didn’t work but helpdesk was very…
eSIM didn’t work but helpdesk was very fast and accurate to solve the problem on my phone.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Marc,
We appreciate your feedback! We’re sorry to hear about the issue with the eSIM, but we're glad to know our helpdesk was able to assist you quickly and effectively.
Your experience means a lot to us, and we're here if you need anything else!
Easy to work with!
I didn’t end up using the esim due to travel issues, but Truely offered me a full refund for my non-activated esim. Super easy to work with and gave me a refund immediately!
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Katie,
Thanks for sharing your experience! We're sorry your travel plans didn’t go as expected, but we’re glad we could process your refund quickly.
If you ever need our services again, don’t hesitate to reach out!
Truely eSim activation
Gomez was awesome in resolving my eSim "no number issue" - many emails back and forth because support is via email. No phone and chat would not have helped.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Thanks for sharing your experience! It’s great to hear Gomez was able to resolve your eSIM issue effectively.
We understand that email can take a little longer, but for faster assistance, we also have a WhatsApp support channel available at +44 7520 690031. Feel free to reach out there next time!
Truely eSim was so convenient
Truely eSim was so convenient. To be able to just step off the plane in Japan and be connected was fantastic. So much better than having to mess around with purchasing and inserting a SIM. When I did have a minor issue with the network provider Rani in support was able to sort it out super fast and connect me to another network. A+
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi, We’re so glad to hear you had a smooth experience! We're so happy the eSIM made your travels to Japan more convenient, and it's great that Rani could quickly sort out the network issue.
Your A+ rating means a lot to us, and we're here if you need any further support.
Ari was very helpful with figuring out…
Ari was very helpful with figuring out how to activate my eSIM once I landed at my destination.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Anu,
We appreciate your review! We're happy to hear Ari could assist you with your eSIM activation. If you have any other questions or need assistance, feel free to contact us anytime.
Safe travels!
Got in touch regarding an unused eSIM…
Got in touch regarding an unused eSIM and issues of the ‘My eSIM’ page not showing the usage of a previously purchased one. The assistance given by Rani was very well received and appreciated! My problem was explained and came with a solution to amend. Very pleased with outcome.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Thank you for sharing your feedback! We’re glad Rani could assist you in resolving the issue with your eSIM and the ‘My eSIM’ page.
We appreciate your patience, and we’re happy that the solution was effective. If you ever need more assistance, feel free to reach out to us anytime!
Sometimes need to turn off and on the…
Sometimes need to turn off and on the phone for the data to work. Thanks Azzara for recommending this ESİM.
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Thank you for your review! We’re glad Azzara’s recommendation helped you.
We’ll definitely take note of your comment about needing to restart the phone to ensure smooth data functionality. If the issue persists, feel free to reach out to us, and we’d be happy to assist you further!
I received fantastic service from Rani…
I received fantastic service from Rani when I purchased an esim from Truely. From the very besginning Rani assisted me through all the steps to install the esim on my mobile phone and made sure that all 'boxes' were ticked.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Nicoolas,
Thank you for your wonderful review! We're so glad to hear that Rani provided you with excellent service! It's wonderful that she helped you through the eSIM installation so thoroughly.
We're committed to providing the best customer service, and your feedback is truly appreciated. Let us know if you need anything else.
Excellent customer from art and the team.
Excellent customer service today from art and the team.very happy with the outcome was having issues with my esim and phone settings.art talked me through the process and was very helpful.
Highly recommend truly its just a quick whatsap with rapid response.
Well done guys I'm a very happy customer in thailand 🇹🇭 😎👍
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Jason,
We truly appreciate your feedback! We're so happy to hear that you had a great experience with our customer service.
We appreciate your recommendation and are so glad you're a happy customer in Thailand!
Ari is an excellent…
Ari is an excellent representative.paitiont and processional
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Tao,
We're so glad to hear that Ari was able to assist you in such a patient and professional manner.
Your satisfaction is our priority, if you need anything else in the future don’t hesitate to reach out!
Excellent customer service
Excellent customer service
I read about the great reviews so I decided to give TRUELY a go. The help desk was so prompt and detailed, answering all my queries, from setting things up to getting it to work. I am amazed at the level of professionalism shown. TRUELY has worked very well in the country that I am visiting.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Yuvaraj,
We're happy to know that our customer service team was able to assist you quickly and that TRUELY worked well during your travels.
We truly appreciate your trust and we are here for you if you need anything else!
Very great experience
Very great experience, can even use it when back in own country. Connection is very strong in all places
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Rong Mah,
It’s amazing to hear that you had such a positive experience! We're happy to know that the strong connection continues to meet your needs, even when you're back in your own country.
Safe travels, and feel free to reach out whenever you need!
The customer support team (Ari helped…
The customer support team (Ari helped me) was especially helpful.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Truely
Hi Veronica,
Thank you for the great review! We’re so happy to hear that Ari provided you with excellent service!
Your satisfaction is our priority, if you need anything else in the future don’t hesitate to reach out!
Very helpful support team
I have faced some difficulties in the beginning but Gomiz Diaz from support team was so helpful and I got the esim functioning properly.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Truely
Hi Natalia salloum,
We appreciate your review!
We're glad Gomez Diaz could assist you through the difficulties you faced and help get your eSIM up and running.
We understand that there were some initial challenges, but we're glad everything is now working as expected. Your feedback is valuable to us, and we're here to support you whenever needed!
instructions are clear easy to follow
Very detailed coaching . Easy to follow the clear instructions and I was able to follow each step and was successful. Very supportive and reliable service will highly recommend TRUELY to friends.
28 de dezembro de 2024
Avaliação não solicitada
Resposta da Truely
Hi Hing,
Thank you so much for your feedback! We're so happy that our coaching and instructions were easy to follow and led to a successful experience for you.
It's fantastic to know that you found our service supportive and reliable, and we truly appreciate your recommendation to friends!
Easy to use esim including switching…
Easy to use esim including switching between countries.
Data usage is not yet visible in app, which caused some uncertainty on my side.
But the helpdesk was immediately available on my helprequest, and supported well
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Truely
Hi Opvragen Kootfamily,
We appreciate your feedback! We're happy you found the eSIM convenient for switching between countries.
We apologize for the inconvenience caused by the data usage not being visible in the app and are working on improving this feature.
Thank you for your understanding, and we’re happy our helpdesk could provide you with the support you needed.
It is complicated as I have more than…
It is complicated as I have more than one Sim in my phone but Azzahra helped me till it can access to the internet. Great.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Truely
Hi BThai,
Thank you for your kind feedback! We understand how managing multiple SIM cards can be tricky, and we’re so glad Azzahra could help you get connected to the internet.
Thank you for sharing your experience with us! If you ever need more assistance, don’t hesitate to contact us. We’re always happy to help!
Azzshara was very helpful!
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Truely
Hi Elisabet,
We’re thrilled to hear that Azzahra was able to help you! Providing excellent customer service is our top priority, and we’re so glad she could meet your expectations.
Thank you for choosing us, and we’re always happy to help whenever you need it. If there’s anything else we can do for you, just let us know!
We are older people
We are older people, well travelled but new to the technologies of some things. Esim was a little concerning.. but we took the leap. Once in the USA we were unsure of what to do (we had bought truly prior to leaving).. so to be sure, we reached out to the online chat. Brilliant. Patient, thorough and timely. Thank you
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Truely
HI Julie Garden,
Thank you for sharing your experience with us! We completely understand how new technologies like eSIM can feel a bit overwhelming, and we’re so glad to hear that our team was able to guide you through the process with patience and clarity. Your feedback reassures us that we’re providing the level of service we aim for, and we truly appreciate it.
We appreciate your trust in us, and please don’t hesitate to reach out if you need any further assistance. Safe travels and enjoy your time in the USA!
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