True Toys Avaliações 

4.973
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I purchased com creator video walkie talkie. The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received states it only has 9... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you

Avaliado com 3 de um total de 5 estrelas

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Ver mais

Detalhes da empresa

Escrito pela empresa

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 99% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(4.973)

755 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order, great prices and fast free delivery. Will definitely order from them again.

6 de julho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Product received but quality isn’t…

Product received but quality isn’t good, my daughter trike had damaged part. Emailed but no response given.

10 de julho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

Thank you for taking the time to leave your review. We are sorry to hear that your daughter's trike arrived with a damaged part.

We would like to let you know that we have responded to your email and are currently assisting you with this matter. If you have not yet seen our reply, please check your junk or spam folder, as our response may have been filtered there.

Kind regards,

Amanda
BargainMax Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Very misleading on the product…

Very misleading on the product description.
Bought 8 World Cup tins on the website hoping to get a variety of colors of the tin
Came as 6 green ones and 2 red ones.

The description written the tins will be picked randomly but i don’t think this is random at all.

Emailed them and they reply they only have 1 color in their stock but the website is showing a total different color and written picked up randomly

Then on their eBay page is showing all 4different colours of tins.

8 de julho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi Benjamin,

Thank you for taking the time to leave your review.

We're sorry to hear about your experience and apologise for the confusion and inconvenience caused. Whilst our assortment items are selected at random, we completely understand your disappointment at receiving only two different colours.

I have tried to contact you by telephone to discuss your concerns, but unfortunately, I was unable to reach you. I've also contacted you directly by email. Please check your emails at your earliest convenience.

Kind regards,
Ella

Avaliado com 5 de um total de 5 estrelas

First time purchasing from Bargainmax…

First time purchasing from Bargainmax and really was unsure of quality, delivery etc.
However what a great first experience. My purchased was a Fisher Price toy for my grandson, it arrived within two days, no outer wrapping but box was in great condition. The toy was £’s cheaper than elsewhere and certainly was an original. Will definitely look here first in the future.

8 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Listing incorrect, contacted many times to resolve.
No reply.
They just don’t answer emails.
Given lots of opportunities to discuss and resolve before leaving this review but clearly they don’t care about customer service.
Would not recommend.

25 de junho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi Julie,

Thank you for your feedback.

We're sorry to hear about your experience and apologise for any frustration caused. Providing excellent customer service is important to us. We have contacted you to help resolve your concerns regarding the listing and remain committed to finding a suitable resolution.

Many thanks,
Grace

Avaliado com 5 de um total de 5 estrelas

A brilliant purchase!

Hi I was scouring through the internet for a Toy Story themed toy for my soon to be 2 years old grandson and found these. Absolutely brilliant as he loves his bathtine and these won’t cause any damage. Thank you so much for the very prompt delivery and well packed package. Excellent service, highly recommend. ⭐️⭐️⭐️⭐️⭐️

3 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Placed an order

Placed an order, just over 1 week later the Evri app said they were expecting my parcel from Bargain Max. Still nothing, contacted Bargain max which was AI, advised me the order was dispatched 2 days after my order was placed. I eventually called them to be told my parcel was lost in transit and offered a replacement or a refund.

3 de julho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi Charlotte,

Thank you for taking the time to leave your review.

We're sincerely sorry for the inconvenience caused by the delay and for the disappointment of your parcel being lost in transit. We understand how frustrating this must have been.

We're pleased that we were able to discuss this with you over the phone and reach a resolution. Thank you for your patience and for allowing us the opportunity to resolve the issue.

We appreciate your feedback and hope to provide you with a much better experience in the future.

Many thanks,
Grace

Avaliado com 1 de um total de 5 estrelas

Unacceptable that you’re refusing to…

Unacceptable that you’re refusing to arrange a collection for a kids bike I bought which is faulty. You’re expecting me to take this and the box which weights around 20kg to a Dpd or evri shop?? I highly doubt it they would even accept it as it’s very large! I don’t have the vehicle to take it either. Nowhere on your website does it say you don’t arrange collection on faulty large items?? What it does say that you’ll refund the cost of a collection once returned??Absolutely appalling!!! I just want the bike collected and refunded. I don’t want to ever deal with your company again!!!

Update: I’ve returned the bike at my cost. Where is my refund??? Bike was returned on the 9th July.

Update:29/07/26 Ive still not had my refund? All I got was an email saying it’s been escalated to the warehouse. This all seems like an excuse to keep hold of my money for as long as possible. I’ve seen other reviews saying similar things. I want my refund!

1 de julho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi,

We're very sorry to hear about your experience and sincerely apologise for the frustration this situation has caused.

We understand how difficult it can be to return a large item such as a children's bike, especially if you do not have suitable transport. This is certainly not the experience we want our customers to have.

We would appreciate the opportunity to review your case further and work towards a resolution. Please contact our Customer Care team with your order details, and we'll investigate the matter and discuss the available options with you.

We value your feedback and hope to have the chance to put things right.

Many thanks,
Grace

Avaliado com 1 de um total de 5 estrelas

I ordered a pool for my granddaughter

I ordered a pool for my granddaughter, it was to be delivered on the 24th June, wasn't delivered, l phoned, DPD who where supposed to deliver the pool and they said it could not be located it had been scanned into the hub at Hinckley but after the initial scan nothing, I contacted bargain max, they said they would contact DPD to find out when it would be delivered, then it was to be delivered on Monday 29th June, still didn't get delivered, phoned DPD again and they said They had nothing on their records to say bargain max had contacted them regarding the parcel, today I have been issued a refund from bargain max, that's all well and good, but you cannot find this pool for sale anywhere, so my granddaughter has to be let down by me, I will not be buying from this firm anymore and I wouldn't recommend it to anyone else, they don't give a dam it seems like we will take your money and that's it and now we have to wait up to 10 days for our money back.

22 de junho de 2026
Avaliação não solicitada
logotipo da True Toys

Resposta da True Toys

Hi Lynn,

We're sorry to hear about your experience and sincerely apologise for the disappointment and frustration caused, especially as this was a gift for your granddaughter.

This is certainly not the level of service we aim to provide, and we understand how upsetting it is when an order is delayed and ultimately cannot be delivered. We appreciate how disappointing it must be to receive a refund when the item is no longer available elsewhere.

Unfortunately, we're unable to locate your order from your review alone. If you could please contact our Customer Care team with your order number or the email address used to place the order, we'd be happy to review your case further and discuss it with you.

We genuinely value your feedback, as it helps us improve our service, and we'd appreciate the opportunity to look into this for you.

Many thanks,
Grace

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent customer service. Item arrived the following day (and on a weekend). Excellent price and item arrived in very good condition.

27 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered my pool with a next day…

I ordered my pool with a next day delivery and wow! it arrived within 24 hours. Thank you so much for the speedy delivery. One excited little one. The box was intact which is always an added bonus.

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

With the heatwave making this whole…

With the heatwave making this whole week absolutely unbearable, we decided we want a specific inflatable swimming pool for the garden and we need it fast! Amazon didn't have it at all, eBay was coming from China, Argos had nothing available at all, let alone next day delivery. I've never heard about bargain max but they rose to the task! Next day delivery for £1.99, a first time buyer voucher for £5 off, and we are now sitting in our new inflatable pool! Great service and really nothing to complain about :)

24 de junho de 2026
Avaliação não solicitada

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