TruFlameFires Avaliações 

Resposta da TruFlameFires

Há 8 horas

Thank you for bringing this to our attention, and please accept our sincere apologies. Receiving two faulty appliances and experiencing a breakdown in communication is completely unacceptable, and we understand why you are frustrated. This is absolutely not the standard of product or service we aim to provide. We have contacted you directly to resolve this.

Resposta da TruFlameFires

Há 8 horas

Thank you so much for sharing such a wonderful review! We are absolutely thrilled to hear how happy you are with your Truflame electric fire.It is fantastic to know that the customizable flame colours, logs, and pebbles are delivering the exact aesthetic look you wanted for your lounge. We are especially glad that the heater proved to be a reliable backup and kept you warm when your central heating boiler went offline—that is exactly what it is designed for!Our team always aims to provide clear, helpful support, so your kind words about our customer service phone line truly mean the world to us.Thank you again for choosing Truflame and for taking the time to share your experience. Enjoy your cozy lounge!

Resposta da TruFlameFires

Há 8 horas

Thank you so much for this lovely feedback! 🤗We are absolutely thrilled to hear that you love your new fire. It is fantastic to know that our fast delivery, reasonable pricing, and the excellent quality of the product hit the mark for you.We designed it to be easy to install and to act as a sleek, modern focal point, so we are delighted that it has become such a great feature in your room!Your support means the world to our team. Thank you for choosing us to help make your home a little cozier!

Resposta da TruFlameFires

1 de ago. de 2026

Thank you so much for taking the time to share your experience! We know that choosing the right media wall fire can feel overwhelming with so many great options available, so we are thrilled to hear that our team could help guide you to the perfect choice. We pride ourselves on fast delivery and excellent communication, and it is wonderful to know we hit the mark for you. We hope the installation goes smoothly, and we can’t wait for you to enjoy your new fire!

Resposta da TruFlameFires

31 de jul. de 2026

Thank you so much for the fantastic review! We are thrilled to hear that you found our website helpful and our prices unbeatable compared to the market. It's great to know that BJS Home Delivery got your TruFlame fireplace to you quickly and safely. We hope you are loving your new media wall setup—thank you for choosing TruFlame!

Resposta da TruFlameFires

31 de jul. de 2026

Thank you so much for your wonderful review! We are absolutely thrilled to hear how much you love your 72cm white glass wall-mounted fire, and that the LED flame and ambient backlighting are bringing a calming atmosphere to your home. Your recommendation means a great deal to our team, and we thank you for choosing us

Resposta da TruFlameFires

31 de jul. de 2026

Thank you for sharing your feedback. We are pleased to hear that you are satisfied with the fire itself, but we sincerely apologise that the subsequent communication regarding your remote control did not meet your standards. To clarify our process, we can confirm that all remote controls are verified and securely packed within the item's original packaging prior to dispatch. Due to their compact size, they can occasionally be overlooked and inadvertently discarded during the unpacking process, which appears to have occurred in this instance.However, we deeply regret that our handling of this matter felt dismissive and that communication was allowed to lapse. This is not the standard of care we aim to provide. We would welcome the opportunity to resolve this matter to your satisfaction. Please contact our management team directly so we can discuss a resolution. To note the price of a remote is £25 and is not 'deal-able' especially when it has been discarded, most customers would totally understand this.

Resposta da TruFlameFires

31 de jul. de 2026

Thank you for sharing your experience! Delivering excellent quality products at a competitive price is exactly what we strive for, and we are so glad we met your expectations. Thank you for choosing us

Resposta da TruFlameFires

31 de jul. de 2026

Thank you so much for the brilliant review! We are absolutely thrilled to hear that our electric fire has become the centerpiece of your 85" TV media wall setup. It sounds incredibly sleek, especially with the Alexa voice control integration! Providing top-tier service and excellent pricing is exactly what we aim for, and we truly appreciate your high recommendation

Resposta da TruFlameFires

31 de jul. de 2026

Thank you for sharing your experience with us! We are delighted that our product met your expectations, and your recommendation means a great deal to our team

Resposta da TruFlameFires

30 de jul. de 2026

Hello Lee. We take delivery and refund issues very seriously, but we cannot locate any order under your name (Lee), nor do we have any unfulfilled 'fire' orders remaining from December 2025. Please contact our support team directly via the website with your invoice or order number so we can investigate and resolve this for you immediately.

Resposta da TruFlameFires

30 de jul. de 2026

Hello. We take all inquiries regarding spare parts seriously, but we do not have a record of any outstanding quotes under your profile name. Please note that we value the privacy of our team; if you need assistance, please reach out to our official business channels at with your requirements so we can issue an official quote or invoice immediately during our standard operating hours, sometimes we work late and reply out of the normal office hours, some would say this is good service.