Trunks & Boxers Avaliações 

470
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently made a purchase from Trunks & Boxers for part of a birthday gift, from the ordering process to delivery all was good. Ordering straight forward and delivery when stated. Contents of order a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great customer service. I needed to add to my original order after I had placed it. The company obliged with no issues at all. Unfortunately when my order arrived, it contained a different item tha... Ver mais

Avaliado com 4 de um total de 5 estrelas

Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's fe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... Ver mais

Detalhes da empresa

  1. Loja especializada em roupas íntimas
  2. também em
  3. Loja de Roupas

Sobre Trunks & Boxers

Escrito pela empresa

Trunks & Boxers
Trunks & Boxers

Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.

Our Brands



Shop by type


  Shop Boxers     Shop Boxers Briefs  
  Briefs     Shop Normal Rise Trunks  
  Shop Low Rise Trunks     SALE  
  • Delivery all over UK
  • Same Day Dispatch, Tracked 48
  • Wide Range of Trending Collection
  • We care and will be happy to help you

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

470 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(470)

35 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I have not received my order 😔 so…

I have not received my order 😔 so unable to review

17 de dezembro de 2022
logotipo da Trunks & Boxers

Resposta da Trunks & Boxers

Your item has reached Romford MC and will now be sent to your local delivery office.

Please can I request to re-review this, you ordered on 11th and there were weekend and Royal mail strike.

Your entire tracking is on order confirmation records.

thanks
ajax

Avaliado com 4 de um total de 5 estrelas

Arrived quickly, all in order

Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's festive season; in its original boxes and a bag. Only downside I think is the itemised invoice is stuck outside so whoever picks up the parcel knows exactly what's inside and how much the goods are worth. Otherwise, would most likely buy from again.

8 de dezembro de 2022
Avaliado com 5 de um total de 5 estrelas

Impressed

From purchase to delivery I was kept informed of the order progress and all went very smoothly. It was a very quick delivery.

5 de dezembro de 2022
Avaliado com 3 de um total de 5 estrelas

The items were poorly packaged which…

The items were poorly packaged which resulted in the boxes that the items were in being crushed. As these were for presents I was not impressed.

Update on 18 January 2023.
I have had no further contact from this seller.

7 de dezembro de 2022
logotipo da Trunks & Boxers

Resposta da Trunks & Boxers

Dear Caroline

I am sorry to listen to the packaging being damaged, they are well packed but sometimes if they get damaged in transit.

I will be in touch to resolve this on email.

Regards
Ajax

Avaliado com 1 de um total de 5 estrelas

Buying from these guys is like playing Russian roulette

I honestly wouldn't recommend this company to anyone. I ordered a three pack of Calvin Klein briefs because I wanted the specific colour selection it offered and they were in stock when my order was placed and my money was taken. A completely different set of coloured briefs arrived, however, with a note saying my order was out of stock and they'd provided a pack in similar colours (if neon yellow and bright sky blue are 'similar'). What's more, on checking the prices I discovered the pack they sent appeared to be a pound cheaper than the one I ordered!
I'm clearly not the first person this has happened to so it seems to be 'a thing'. What kind of company - other than a supermarket - arbitrarily provides substitutions? And at least supermarkets have the courtesy to ask if you're happy to have substitutions. Imagine ordering an Adele album from HMV and getting a Paloma Faith one because someone thinks they're similar: it wouldn't - and shouldn't - happen. Yes, they gave me the option to return them (though no return label was provided) but having read about the wait for refunds and the hassle of returning during the postal strikes I decided to cut my losses and write off the whole shopping experience to experience. Once bitten, twice shy, as they say. There are plenty of other reliable places to buy underwear from online so buy your pants elsewhere and avoid this amateurish set up at all costs.

5 de dezembro de 2022
Avaliação não solicitada
logotipo da Trunks & Boxers

Resposta da Trunks & Boxers

Dear Lee

Apologies the experience you have had in this order. I am sorry to hear this, can you please contact me directly on order@trunksandboxers.co.uk with your order number so I can take a look for you and resolve this.

Regards
Ajax

Avaliado com 5 de um total de 5 estrelas

PANTS!!

PANTS!!

All good - reasonable price, what was ordered arrived correctly and quick delivery. Will return next Christmas!

5 de dezembro de 2022
Avaliação não solicitada

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