autobrush Avaliações 304

Unfulfilled order and no live help after the fact. We ordered three autobrushes and 3 subscriptions 9 days ago and was charged in full for all of it. As of now, the order is unfulfilled with no communication from Autobrush regarding the order not shipping. Nothing was showing out of stock or unavailable at the time of ordering - in fact the opposite.
I am not able to reach them by phone - it's a generic voicemail. I am not able to get a live agent via chat or email either - just AI. Another bad purchase from an Instagram company where they charge you and then don't deliver the product as advertised.

This company is amazing. The customer service is 1000%. The product is quality! If you are interested in this type of brush, order from autobrush.

⭐⭐⭐⭐⭐ Highly Recommend! Excellent Customer Service

I highly recommend AutoBrush! I have had nothing but an excellent experience with their customer service. Recently, an issue occurred with my son's brush, and I was so impressed by their quick response to my emails. The process to file for a replacement was incredibly easy and completely hassle-free. I had absolutely no problems whatsoever, and they sent us a brand-new replacement very quickly. It is so refreshing to deal with a company that stands by their warranty! Thank you!

It’s been a mixed bag with auto brush. I like the product, but i keep having issues with orders/shipping. My first order, they didn’t have the brush body i wanted in stock. So i had to change my order to get the body that was in stock. i could have waited for a restock if the one i wanted but i had no idea how long that would be. When i received my order, the charging cable was missing. They have a proprietary cable, so i could not charge it with any spare cables i have. They sent a replacement, but i felt like i had to prove i searched everywhere for the cable that was never originally there. My last order, i placed it and got no updates for a week. I reached out and it turned out some of what i ordered wasn’t in stock. I requested a split shipment, to receive the things that were in stock. It’s been nearly two weeks since then and the partial has yet to arrive, and the test still has not shipped (I was told it would be a week for the out-of-stock items).

Additionally, the website is not very user friendly. Items are defaulted to bulk orders with subscription shipments, which i never want to do. It’s not terribly clear how to confirm you’re just ordering one thing one time. With the foaming toothpaste especially, i usually want to buy one tube of a certain flavor, and it’s not easy to order just one tubs. I have to go back through old orders and try to reorder that way because the toothpaste item page seems to want to give me two or more every time. And were I to want multiple toothpastes, or a subscription for toothpaste, it doesn’t allow you to pick multiple flavors.

I do like the actual auto brush and toothpaste products, but ordering has been a frustrating experience. Suggestions include:

- if an item is out of stock, gray out the page and list “out of stock” on the item, so people aren’t ordering things they can’t get.
- have a toggle for whether split shipments are acceptable when ordering.
- use a universal charging cable (like USB-c) for the ease of the customer.
- default to single-item, one-time ordering on product pages. You can offer the subscription version as an option, but don’t default to that.

I had a very disappointing experience with this website. The marketing promises sound impressive, but the actual product and service did not live up to the hype at all. The website feels overly sales-driven, with exaggerated claims that don’t seem clearly supported once you dig deeper.

Ordering was easy, but customer support was slow and unhelpful when I had questions. It was difficult to get clear answers, and responses felt generic rather than genuinely helpful. The pricing also seems high for what you get, especially considering the quality and overall experience.

Overall, the site focuses more on aggressive marketing than transparency or customer satisfaction. I would not recommend this website and would suggest looking at more established and trustworthy alternatives instead.

scam site, i bought their toothbrush and i didnt recieve it

Got my Autobrush today and had to try it myself before buying for the family—I’m obsessed! Setup was a breeze, and it cleans so well. My mouth felt amazingly clean. Just ordered three more for the kids' Easter baskets!

They keep spamming me by text. I have tried to get them to stop by replying STOP to the texts and also via the website. Really annoying.

Edit. I have seen the reply below. I did reply STOP initially and they seemed to use a different texting number to spam me again. They seem to have stopped now but why wasn't my number completely removed the first time? I have never even bought from this company, I added products to my basket then had second thoughts based on some of the product reviews I saw. Hopefully they will leave me in peace now.

I have a toddler and it was always a struggle when it came to brushing his teeth. We got an auto brush and now he LOVES to brush his teeth. When we first got it, the brush head was too big for his mouth so they sent us a smaller replacement and it’s perfect! Their customer service is super responsive and everything shipped quickly!! If I didn’t just get a new electric toothbrush for myself I would definitely get myself one of these.

They had an affiliate program on Goaffpro. Years ago I earned a commission for a sale but it has not been payed yet. This month I found out they had closed their affiliate program without sending any email. I asked about my commission on 1st December and yet 16 December not a solution to the case but repeating one answer or thing from a different person. They do not respect their affiliates obviously and obviously avoid to pay a simple commission of $16.

New customer message on December 1, 2025 at 10:52 am
Вх. поща

autobrush
пн, 1.12, 7:53

Hi Maria,

I’m sorry for the confusion and understand how important this commission is to you. I don’t have the ability to process affiliate payouts directly, but I’m going to pass your request along to our team so they can look into your Goaffpro commission and get back to you as soon as possible. If you have any screenshots or details to share, please have them ready, and the team will reach out if they need anything else. 😊

Thanks for your patience and for supporting Autobrush!

Alex

autobrush
чт, 4.12, 10:55 (преди 12 дни)

Hey MimaVel!

Just checking in about your recent chat with . We hope we brightened your day and helped solve your issue quickly and clearly—just like our brushes do!

How'd we do? Let us know by tapping a star rating below:

Click here to respond to the survey!

Your feedback means the world to us—it helps us keep improving and ensures every interaction leaves you smiling. 😊

Cheers,
The autobrush Team

autobrush
5.12.2025 г., 12:54 (преди 11 дни)

Hi MimaVel,

Thanks so much for your response! We look forward to receiving the screenshots.

Regarding the affiliate program question, could you please send us the details on what you're specifically looking for? This will help us provide you with the most accurate information on its availability and any potential plans for other platforms.

Looking forward to your reply!

Best regards,

Gel C| Customer Experience Representative at autobrush

Hi MimaVel,

Thanks for getting back to us and sharing the screenshots—it really helps! To better understand the situation regarding your referral sale and affiliate history, could you let me know when you signed up? This information will help us look into your account details more accurately.

Looking forward to hearing from you.

Best regards,

Gel C| Customer Experience Representative at autobrush

autobrush
12.12.2025 г., 0:48 (преди 4 дни)

Hi MimaVel,

Thanks for reaching out. I've reviewed the details, and I'll make sure to pass everything over to our team so they can review your message thoroughly. I appreciate your patience during this process and will keep you updated. If there's anything else you'd like to add, please don't hesitate to let me know.

Best,

Gel C| Customer Experience Representative at autobrush

MimaVel
12.12.2025 г., 1:22 (преди 4 дни)
до autobrush

When are you going to pass it?

Regards

Hi Mima,

Thanks for reaching out! Our process typically takes 24-48 hours. I appreciate your patience and am here if you have any other questions.

Best regards,

Gel C| Customer Experience Representative at autobrush

autobrush
7.12.2025 г., 13:36 (преди 9 дни)

Hi MimaVel,

My apologies if I missed your initial message. Please allow me to check your commission with our marketing team. I'll get back to you shortly once I have more details.

Best,
Grace | Customer Service Representative at Autobrush

Grace | Customer Service Representative at autobrush

autobrush
12.12.2025 г., 12:23 (преди 4 дни)

Hi MimaVel,

Thank you for your message, and I completely understand your frustration. I want to clarify that our marketing team is handling all affiliate commissions, and we’ve already followed up with them regarding your case.

As soon as we receive an update from the team, we’ll let you know right away. We truly appreciate your patience while this is being resolved.
Thank you again for bringing this to our attention.

Jaypee | Customer Experience Representative at autobrush

During the order process, I had mistakenly selected an adult Auto-Brush for my daughter below 10

I have some medical issues, and struggle to be timely, I believe they went out-side their window to accommodate an issue outside their window of responsibility.

From the moment I made the request, the follow-up in record time, to making the very last day of the extending allotted period I was treated with dignity, kindness compassion and empathy.

They tailored the exact return, and replacement. They were patient and took overwhelming care to see my daughter get the exact one I thought best.
They were specific to the replacement toothpaste.

I have no doubt they will treat all customers fairly.

Grace, Alex, Gel C|, and Jaypee were the customer experience individuals that all had a hand in helping me. Thank you kindly.

So I haven’t used the product yet but when I placed my order I accidentally selected the wrong bundle. Once it arrived I reached out to see about being able to swap it with the correct package. I used their text line and I’m blown away with how fast they are about replying and getting things resolved! I got everything sent back and then got the notification about the reshipment of the new bundle but was only the brush. I reached out again and yet again they were super apologetic and immediately got it resolved and the correct items are in route.

The customer service I received alone has been incredible. I think other companies need to take a note with how to get things resolved so quickly and friendly!

Thank you Jaypee for your help and setting the bar really high in the customer service realm!

Not only was their communication top notch when we had problems with shipping, but the product itself turned out to be a game changer. We absolutely love these!

Amazing and convenient for when I am in a hurry

So easy to operate & my mouth feels so clean!

ADHD friendly! This makes brushing easy and reduces procrastination for brushing because it’s so easy!

My order came very fast and I am so excited to start using my product.

Very nice for adhd people like me where every day tasks turn into a chore!