1 Star only because I cant put zero or…
1 Star only because I cant put zero or minus!
As many others I ordered from here and after 10 days still no delivery. They just say it's in progress After 20 days I emailed that the order was obviously lost and asked for refund and that they should take it up with courier. Told they cannot refund once order is shipped and to keep waiting. After 30 days I exercised my right under Consumer Law (Consumer rights act 2015) to cancel the contract as they had failed to deliver within a reasonable time. Meanwhile another payment leaves my bank and I have an email that theyre "getting my order ready and will nbotify once it's shipped" I emailed straight back within an hour of their email saying I wasn't aware it was a recurring payment, It wasn't made clear at original checkout and to cancel this 2nd order and issue a refund...still hadn't received 1st order! Email back from them saying same as before that they can't refund once an order has been shipped...although by their own words... it wasn't shipped yet. I disputed both payments with my bank and was refunded for the 2nd, but struggling to get them for 1st. Bank advised to call fraud team. I eventually did get delivery way outside the 30 days "reasonable time" and emailed them to say I had cancelled the contract as they hadnt honored their end and would be returning the unopened product and they should advise me of return details... they ignored me. Set of absolute shysters! Don't let them win!








