I had some concerns about my RenewaSkin order so I sent an email. Matthew called me and we were able to resolve my issues pretty quickly. He was very knowledgeable about the products and I believe he... Ver mais
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I had a financial emergency & had to unfortunately cancel my order& even though it was too late to cancel Stephen went out of his was to help me! I want to Thank him so much for his kind heart &... Ver mais
I am so happy that I choose to go with Renewa instead of the other more expensive options....and it turns out I made the right choice. I am not only happy with the products, but with the customer ser... Ver mais
Script used to respond to me. Several times. Did not address my point about my not ordering all the bottles which, again, I stated in more than one email response. Not an itemized receipt. Merely... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 67% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very little serum would come out of the…
Very little serum would come out of the needle head vial. Did 3 passes and barely any of the serum was used.
Nice to receive a personal followup…
Nice to receive a personal followup call with tips and advice on how to use the Renewa product I just purchased. Looking forward to trying the product and seeing the results.
Amazing customer service
I First placed an order with Renewalift in 2024 and was impressed by their level of customer service. I called recently to plzce another order. The agent who took my call was Joanne. She was truly amazing. I live in canada and was having an issue with my U.S. credit card Joanne was so patient and helpful. She also offered some great tips on using the Renewa lift product . Happy to say problem was resolved and she sent me a rext advising the product was on its way. I f I could give more than 5 stars I most certsinly would.
What a scam
What a scam! Unable to use product (unopened and in the original packaging) due to a medical condition and the company wanted to know what the medical condition was prior to refund approval (by a ‘dermatologist’ who does not know my medical history!). Does this sound like a reputable business?? Would give this business minus stars if I could. Do not buy from them!
IF YOU WANT THE BEST. il always makes my purchases easy and…
Wil always makes my purchases easy and pleasant. dealing with Wil's knowledge and professionalism is a comfort and all my concerns are addressed. I highly recommend Renawaskin. You won't be disappointed!!!
Interest in customers. When someone ask about how their…
When someone ask about how their product is working, it shows interest not just on sales but on the product itself and performance. Getting what you pay for is key. Taking time to explain how to correctly use a product is good customer setvice. A satisfied customer is a happy customer
Quickly answered and quickly found a…
Quickly answered and quickly found a solution!
Had an issue with delivery of product…
Had an issue with delivery of product but Michelle in customer relations went the long mile to help me out….ALOT!! I’m eagerly awaiting the product now.
Thank you Renewa Skin co.
Joanne from Renewa Skin and was very…
Joanne from Renewa Skin and was very helpful in explaining how to use my new product.
She was knowledgeable about the products and the steps to take for the most positive outcome. I look forward to the follow-up she mentioned to help keep me on track
Appreciated being contacted by Joanne-…
Appreciated being contacted by Joanne- I've been out of town and haven't had an opportunity to open the package, and asked that she follow up with me at the end of the week.
Thanks
Personalized Guidance From Start to Finish
I have been very impressed with my experience with Renewa Skin. Joanne has been wonderful from the very beginning. She took the time to thoroughly explain the entire process to me, step by step, from where I should begin through what to expect throughout my journey.
During our conversation, Joanne even noticed that I had missed an important component when placing my original order. I honestly thought I had ordered everything I needed, but as she walked me through the process, she explained why this particular component was important. I really appreciated that attention to detail and decided to add it to my regimen.
What impresses me most is knowing that Joanne will be my personal contact and will continue to follow along with me throughout my journey. As a licensed aesthetician, I especially appreciate thorough education, attention to detail, and personalized guidance. Joanne made me feel informed, comfortable, and supported rather than simply making a purchase and being left on my own.
I’m excited to get started and look forward to seeing my results. Thank you, Joanne, for making my experience with Renewa Skin such a positive one!
I appreciated the follow up call from…
I appreciated the follow up call from Bern after placing my first order. Reviewing all of the steps for best results was helpful. I look forward to the arrival of my new skincare routine!
My agent
My agent, Carlos, was very nice and professional and was very helpful in helping me with my order I will use him again.
Bern did a nice job
Bern did a nice job. I hope that he follows up once I receive the product Mary D
Outstanding customer service (thank…
Outstanding customer service (thank you, Michelle). Had a breakage problem with my Renewa Eyelift device (arm broke off). Contacted Renewa and Michelle quickly responded with "new device on the way." Very happy since I love my device!
Joanne was very nice
Joanne was very nice, knowledgeable on the product, and she explained everything about the Renewa product (6 steps to follow for a youthful and radiant skin).
Joanne explained each step to me and…
Joanne explained each step to me and the benefits.
Wil was very helpful telling me the…
Wil was very helpful telling me the skincare steps that I needed to add or change. Very courteous and understanding of my budget concerns
Customer Service
9/14/26 Michelle was simply amazing! She was patient, kind and most importantly listened to my concerns and addressed them all without incident!
Malfunctioning device
I recently purchased the red light eye lift device and it arrived in a timely manner.However, upon it’s delivery, I was disappointed to find that, no matter what, the device would not light up.
I then immediately contacted customer service and began corresponding with Stephen, their representative.
He was very sympathetic to my situation and after some explanation and a short video he requested from me, the problem was solved. A new device is in the mail and I am eagerly awaiting and expecting good results.
Stephen was extremely helpful, very responsive and professional during our entire correspondence and I am completely satisfied!
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