Turned Art Avaliações 

454
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From order to delivery, 4 days. Wanted something really special for our dearly departed and missed 26 year old African Grey parrot and this certainly is remarkable. The price really didn’t matter bec... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought two separate wedding photo gifts for my 2 recently married daughters. I bought both of them the 18x24 size portrait and they both turned out beautifully.

Avaliado com 5 de um total de 5 estrelas

It was a 1st wedding anniversary present for my husband and he loved it. The process was really easy and it was quite difficult to choose between the samples sent over before finalising the design. Wo... Ver mais

Avaliado com 3 de um total de 5 estrelas

Hello, I had text put on the picture, and that was good , but the text also showed up on the bottom of the portrait where it folds around the frame, also it just didn't seem to hug the frame very... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs

Escrito pela empresa

Our talented designers turn your photos into incredible works of art from your photos! Create the perfect unique gift for someone you care about today. We offer Free Delivery with every order and unlimited revisions - we only print when you're 100% happy!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

454 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(454)

109 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Commemorate an old friend

Have to say really pleased with the end product (good quality and packaged well). We had to make the difficult decision to have our elderly cat put to sleep and I thought this would be a nice way to commemorate him. I went for all the options for a 20" by 24" and provided 3 photos. I had assumed / hoped adding the multiple preview option would give me different options to choose from but it just gave me 4 different colour schemes. It took a while to get to the final version, and I found the review process a little clunky (time taken to make simple amends (a week was the longest), and no response to questions). It is for this reason I did not give 5 stars.

20 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Cynical approach to customer service and sale at any price

Having read previous responses to negative reviews I’m not optimistic about the company taking any responsibility here.
Can’t comment on the product as it sits at a family address in Yorkshire.
Ordered 16/8/25 as a memorable 21st present and finally delivered 2/9/25.
Initial previews missed half the image and revised image only completed following further emails call when staff acknowledged the error. Delays meant delivery to home address would be late so alternative and next day postage agreed by the company. I repeatedly advised the date I needed delivery.
At no point in 2/3 emails and personal call did anybody say that they could not meet the delivery date needed for this gift to be the memory they promised. At best very cynical approach to customer service.
When we called to discuss this we were told this was our problem and to pay for it to be forwarded. Practically nothing to be done , this might be a great product but I look forward to seeing if this company can offer reasonable response.

2 de setembro de 2025
Avaliação não solicitada
logotipo da Turned Art

Resposta da Turned Art

We're sorry to hear that your order arrived 2 days later than you had wanted it. We use a 3rd party commerical printers and couriers so we cannot give precise delivery days, we provide typical timeframes which are shown on our Shipping Info page. Unfortunately just emailing and stating a specific date when you want it to arrive is not possible, the product needs to be made before it can be shipped, it is not an off-the-shelf product but a personalised item.

Your order was shipped to the last address you provided us with and was successfully delivered next day. Any customer who needs to change the shipping address can contact us before it ships and we'll be happy to help get the address changed.

Avaliado com 5 de um total de 5 estrelas

Photo made into art

I loved the ease of sending my photo and then waiting for the different conceptions from the artist for me to choose was just about 6 days! It was then just over 2 weeks and my beautiful picture came! It is better than I imagined! It is a Christmas gift for my husband so I cannot wait to give to him!

20 de agosto de 2025
Avaliado com 3 de um total de 5 estrelas

The ordering process was very easy

The ordering process was very straightforward & they offer you quite a few 'add-ons' which include digital copies of your print & additional proofs. The proofs I was sent looked very good & I was able to choose one, which I did on Sunday 24th August. It is now Thursday 4th September & the print has still not been delivered, which I find very frustrating. Had a message from Evri to say the package was bigger than they had expected & it had to be delivered by a different driver. Shambles springs to mind.

20 de agosto de 2025
logotipo da Turned Art

Resposta da Turned Art

Your parcel was shipped on the 1st and the tracking link we sent out shows that it is out for delivery on 3rd September, but the courier didn't complete the delivery so they will try again on the 4th most likely.

Avaliado com 1 de um total de 5 estrelas

Poor artwork, poor quality overall

Tried many times to get anything similar to the advert quality but gave up in the end and simply picked the final attempt. It arrived and frame really cheap and cannot stand up only put on a wall. Definitely will NOT ever order from them again.

20 de agosto de 2025
Avaliação não solicitada
logotipo da Turned Art

Resposta da Turned Art

We're sorry to hear of your experience. I've checked your order and you did ask the designer to tone down the colours and make it beige and then subsequently said it was too boring so asked for it to be more colourful again.

We offer unlimited revisions to all customers so if any customer is not happy with the revisions then simply email our customer services team to get extra assistance.

Avaliado com 5 de um total de 5 estrelas

Splendid art work

Ordered several pieces of art work for family and friends. All pieces were spectacular and I was very pleased with them and so were the recipients. Very well made and an easy and quick process. Well done. Top marks.

5 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic prints

I have received 4 orders now and are delighted with them. 3 were gifts and 1 of my Grand Daughter for me. I only had 1 framed as felt that element was very expensive. I have purchased frames for the other 3 and pleased. I ordered 12 x 8 prints and the choice of frames for that size is more limited. I felt the service was great and the fact you could review for colour tone. They arrived rolled and not damaged and punctually. Great idea as bit different and quality good too!
Would order again but frame myself which is a shame really but perhaps a review of the charges for framing would be a good idea. 😃

19 de julho de 2025
Avaliado com 3 de um total de 5 estrelas

I thought initially they worked to a…

I thought initially they worked to a high standard checking you were pleased with product and correcting any issues until l received the picture and found splodges all over the picture. I sent two e-mails, sadly no response. I have been conned..

24 de julho de 2025
Avaliação não solicitada
logotipo da Turned Art

Resposta da Turned Art

I'm sorry to hear you didn't like some of the watercolour splashes on your picture. This is a normal part of our watercolour painting style. We provide all customers with a full resolution proof image to review and offer unlimited revisions, so anyone who sees any aspect which they would like to be changed on their image can just ask the designer for a revision and we'll be happy to make the adjustments.

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