TutorCare Avaliações 

Like many others have reported, we contacted TutorCare to get a quote and experienced very aggressive selling and pressure to commit to a date over the phone. They then sent an invoice before anything had been formally agreed and charged a cancellation fee when we decided not to go ahead. The T&Cs were not clearly articulated in advance of an invoice being sent and they are now threatening legal action to collect the cancellation fee.

Craig did an excellent and detailed explanation with practicals during Emergency first aid lectures.
It was really interesting and informative

Craig is actually a good tutor, he taught us about First aid, choking, seizure, etc. I have really learnt a lot today especially the first aid treatment, now I’m confident to respond to any victim that is in need to first aid treatment, he’s also friendly which make his class to me interacting and interesting.

Craig was my tutor for Emergency First Aid. I feel more confident in carrying out first aid especially after going through CPR.
Thank you.

Very interest training by Craig today on First Aid Training.
I feel much confident been a first Aider.
I would recommend this service provider and training/trainer any day any time.

I enjoyed my experience with Craig and he taught us well and related with us perfectly
I have a good knowledge of the training and Craig was patient with me personally and everyone basically

The delivery and the teacher were quite helpful and I love the tempo and the method of teaching .

I had a great experience completing my NVQ3. My assessor, Chloe, was the best. She was always prompt and explained calmly when I needed to resubmit a unit. She didn't waste time marking my units or giving me new units. She's the absolute best.

I started with tutor care a few years ago.I was given handbooks and that was it.I asked my tutor to call me and show me how to use the handsbooks and what was needed. She would not respond to my messages on time when I needed they help.I ended up giving up and lost 800 pounds.I wrote and email requesting a different tutor but I was never responded.I still look back and am heartbroken some of the work given was not in the handbook the app to submit is so complicated I need a whole lesson

Not a good company .money was wasted .please find UK free health care courses.dont waste your time and money not worth studying here.

Craig was an amazing first aid tutor! He provided great knowledge on how to do CPR, work a defibrillator, choking signs and what to do, plus many more. The support and fun role plays were very interactive. I have left the session feeling confident about giving first aid.

Craig was excellent at teaching our first aid training today! He made the course engaging with a lot of practical focus and discussion. This enhanced our retention of all the information and he made us all feel more than comfortable to ask any questions or scenarios relating to first aid.

Craig delivered a great and engaging session on paediatric first aid. Lots of practical elements and very informative

Hii I am one of the victim of this Tutor care, I lost £150 due to misleading information provided by one of the marketing representatives of Tutor Care.
I initially contacted them because I was interested in enrolling on the NVQ Level 3 Diploma course. During the discussion, the representative strongly encouraged me to enrol and assured me that I would have a 14-day cooling-off period. I was specifically told that if I changed my mind or was not satisfied with the course, I could opt out within those 14 days and receive a full refund of the money I had paid.
However, before the 14-day cooling-off period had expired, I informed them that I wanted to opt out of the course. Instead of honouring what had been explained to me, they gave me various reasons and referred to different terms and conditions, claiming that I was not eligible to cancel and receive a refund.
As a result, I have lost £150. I believe I was given misleading information regarding the cooling-off period and refund policy at the time of enrolment. Had the terms and conditions been clearly explained to me from the beginning, I would not have proceeded with the payment.
I am therefore requesting that this matter be reviewed and that my £150 payment be refunded in full. I would also appreciate a clear explanation of why the information provided to me by the marketing representative differs from the terms and conditions that are now being used to refuse my cancellation.

I would strongly advise potential customers to exercise caution when dealing with TutorCare, particularly around their sales process, booking confirmations and cancellation charges.

In my experience, I did not believe that I had entered into a firm commitment to purchase the training. I was discussing availability/a date, confirmed a potential date and was told we could change it, but subsequently received an invoice. I asked to please cancel the date so we can book next year, giving them over a months notice and then was told we cannot cancel and need to pay 25% cancellation charges, and have been sent invoices daily for this, as well as County court warning letter if we dont pay.

The terms and conditions relied upon by TutorCare were provided via a link after a date was discussed rather than being clearly presented to me at the point of agreeing on a date.

What concerns me most is that this does not appear to be an isolated experience. There are multiple reviews on Trustpilot describing very similar circumstances — customers saying they believed they were enquiring, obtaining a quote or discussing dates, only to subsequently find themselves being treated as having made a binding booking and facing cancellation charges.

I appreciate that TutorCare disputes some of these accounts and maintains that customers agreed to bookings and were made aware of its cancellation policy. However, when substantially similar complaints appear repeatedly, I believe potential customers deserve to be aware of the issue and to make sure they obtain clear written confirmation of exactly when they are committing to a booking and what cancellation charges will apply before agreeing to anything.

I have also reported my concerns about these practices to the Competition and Markets Authority (CMA) for consideration.

I am leaving this review not to discourage people from training with TutorCare if they are happy with the service, but to warn prospective customers to be extremely careful about the distinction between making an enquiry, discussing a possible date, receiving an invoice and actually entering into a binding contract.

My advice would be: do not assume that an invoice is simply a quotation, and do not assume that you can cancel without a substantial charge. Ask for the full terms and written confirmation of the contractual commitment before agreeing to a date.

Hayley my tutor was fantastic, provided support and encouragement through my course. I would highly recommend Tutorcare

For the course, we had Arfana, who was amazing! He was very dedicated, super friendly and educational. This course couldn't have been made any better than it already was! Highly recommend :)

TERRIBLE. I inquired about a 1 day training course - I only wanted to know what the cost was. The sales person pressured me into reserving a spot and then asked for payment. I said that I needed to speak to colleagues to see if the dates would even work and she said she would send an invoice - me not realizing the in their eyes I had fully committed. When I tried to cancel 2 days later she said I would still have to pay the invoice. They have a cancellation policy - in which if you cancel within a certain time they let it go - I was a few hours past the 48 hour time window. I also really wasn't prepared to sign up for anything, and feel like I got duped into it. This is such a SCAM.

Realised my fire marshal certificate had expired, managed to book myself on a course same day. Trainer was great, was interactive and training easy to follow. Company also uses for first aid training. Highly recommend.

We had a very disappointing experience with our First Aid tutor. The course felt disorganised, and the tutor’s behaviour was both disrespectful and unnecessarily confrontational, which made the group uncomfortable. Communication throughout the session was poor, and by the end we felt we had not gained the knowledge or confidence expected from the training.