Lydia has been the best tutor; not only has she help my daughter with Spanish and math, she has given her testing tips and confidence that she could get her grades up. My only regret was not getting a... Ver mais
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Ernesto went above and beyond to help my kiddo succeed. They were patient, explained concepts clearly, and always took the time to answer my questions. Their support and encouragement made a big diff... Ver mais
I’ll be reporting Tutor Hero to the BBB. They were persistent at calling us to confirm we wanted tutoring and then made us prepay for a month of tutoring in advance with a promise that a tutor would r... Ver mais
A empresa respondeu
Tutor Stephanie is very good, she’s thorough, breaks things down for my daughter to help her understand everything, step by step.
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Xaviera was Excellent
Our tutor Xaviera was very professional, just listening to how she was helping my granddaughter was amazing. I cannot recommend her enough to anyone who needs tutoring! After meeting with her for 2 hours, my grandchild's teacher took notice and told me how much she had improved in such a short time period. We hope to meet with Xaviera again someday!
Terrible Customer Service
Terrible customer service: rude and not client centric at all. Unreliable and just not worth it. Do not use their services.
Only good thing about this company is…
Only good thing about this company is Brian. He has excellent customer service skills. Other than that, I had nothing but issues repeatedly. I had multiple issues with no show tutors and rude representatives on the phone. If it weren’t for him and his kindness I would give 1 star.
Not a good experience so far and will…
Not a good experience so far and will update if it works out. I was not told that I could not get a refund for unused hours. Purchased 16 hours and only used 2 hours. Paid $1152 for the hours! I can't believe what they are telling me that I may not get this money back because it has to be requested 30 days after the last payment.. what? This is the first to hear this. I can't believe a company would do this...So mislead. Just found out I could have purchased individual hours which makes way more sense for our situation. That was definitely not told to me. Hopefully I hear back as told and something can be worked out.
Horrible
Horrible! They have no moral, ethical business model. They screw their tutor to get a buck. They do not pay you directly for time submitted and they just don’t care. Is run by teenagers.
I need my money back!
I liked the two tutors well enough, but I had to cancel. I texted and emailed and asked for my money back.
They owe me $536 - and crickets.
Please, Tutor Hero, give me my money back.
Victoria Bouhalkoum
I had a decent a tutor for awhile until…
I had a decent a tutor for awhile until she stopped showing up and basically eventually quit tutoring my kiddo. However tutor hero itself is a SCAM do not believe them when they say you have hours that roll over, its a lie! I paid thousands of dollars only in the end when the tutor quit for them to tell me I have no hours on the books which was a lie!!!!! SAVE your money. Its sad because I felt bamboozled but I'm so tired of the constant lies and back and forth with them, its literally draining. Do not do it.
This company operates under a few names
This company operates through several different names. Their website will appear local with local phone numbers. They may be legitimate, but it didn't work out for me.
I have been working hard to complete my college degree while working full-time. I am a single mom. I saved the Accounting class for last because it is my weakest subject, and I needed genuine tutoring help to get through test preparation. I paid $288 for 2 weeks of tutoring (2 hrs a week). Unfortunately, they did not provide any tutoring services. they tried, but the tutor did not contact me. So I got a terrible test grade and am out of nearly $300. Please, what did I do to deserve this?
EDIT: they did finally contact me and promised to provide a refund. I will update when I receive it.
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