The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contato
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Muito Bom
175 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Typhoo
Thank you for your loyalty over the past 20 years, that truly means a lot to us. We’re delighted to hear you’ve always loved our tea, and we appreciate you taking the time to share your experience. Here’s to many more great brews together!
Kind Regards,
Bethany
The Typhoo Team
There is nothing better than shopping from home
There is nothing better than the simplicity of ordering online and this website was easy. Much better than walking around shops when your in your eighties only to find they've sold out!
13 de abril de 2026
Resposta da Typhoo
Thank you so much for your kind words! We’re delighted to hear that you found our website easy to use and that it made your shopping experience more convenient.
Kind Regards,
Bethany
The Typhoo Team
Straightforward transaction
Straightforward transaction . Excellent tasting tea.
10 de abril de 2026
Resposta da Typhoo
Thank you for the great feedback !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for your wonderful feedback! Enjoy your brew!☕
Kind Regards,
Bethany
The Typhoo Team
Outstanding Service little bit dearer…
Outstanding Service little bit dearer than the shops, but I am housebound so after make do 10/10
9 de abril de 2026
Resposta da Typhoo
Thank you for your 10/10 review! We’re so pleased our service has been helpful for you. We appreciate your feedback on pricing. ☕
Kind Regards,
Bethany
The Typhoo Team
Horrible
Im sorry but your tea now tastes foul. There is a horrible after taste that despite both my husband and I trying to like , we can't. I even bought another box thinking maybe it was a bad batch but for every box to taste the same !!! We decided to change brand and have gone over to PG Tips. Your tea has always been our favourite for decades but not any more !
20 de abril de 2026
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, it’s especially disappointing to know that a tea you’ve enjoyed for decades is no longer meeting your expectations.
Taste is incredibly important to us, so your feedback about the flavour and aftertaste is taken very seriously. We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
Good product and good shelf life
Good product and good shelf life, Immediate shipping. ?I suggest you should start do shipping to EU countries.
26 de março de 2026
Resposta da Typhoo
Thank you for your kind feedback! We're delighted to hear that you're happy with the quality of our tea, its shelf life, and the speed of delivery.
We also appreciate your suggestion regarding shipping to EU countries. Expanding our delivery options is something we're continually reviewing, and it’s helpful to know there’s interest from customers like you. We’ll be sure to pass your comments on to the relevant team.
Thanks again for taking the time to share your experience we hope you continue to enjoy your Typhoo tea!
Kind Regards,
Bethany
The Typhoo Team
The new blend is a disappointment
The new blend is a disappointment. It's not as good as the original, iconic, delicious Typhoo.
17 de abril de 2026
Avaliação não solicitada
Resposta da Typhoo
Thank you for sharing your honest feedback.
We’re sorry to hear the new blend hasn’t met your expectations, especially compared to the original Typhoo you enjoyed. We’ll share your comments with our team as we continue to review our products.
Your comments are incredibly valuable, and we’ll make sure they’re shared with our blending team as we continue to review and refine our products. In the meantime, if you’d like to tell us more about what you feel has changed, we’d really welcome the insight.
Thank you for taking the time to leave a review and hope we can restore your confidence in your next brew.
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for the lovely review! It means a lot to us, and we’re delighted you’re enjoying it. We hope you continue to love every cup!☕
Kind Regards,
Bethany
The Typhoo Team
Contacted Typhoo about a problem,spoke…
Contacted Typhoo about a problem,spoke to a young man who was very helpful and sorted it out for me immediately great service.Thank you
2 de abril de 2026
Resposta da Typhoo
Thank you so much for sharing this, we're delighted to hear about your positive experience !
Our team always strives to provide quick and helpful support, so its fantastic to know our colleague was able to sort things out for you straight away.
We'll be sure to pass on your kind words!
Thank you again for your support and enjoy your next cup of Typhoo! ☕
Kind Regards,
Bethany
The Typhoo Team
We love Typhoo tea but......
We love Typhoo tea but were very disappointed when starting our large bag containing 440 bags
They are not very strong as they are usually and we have to use two bags per cup proving it to be not such a good deal after all
3 de abril de 2026
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback, we're really sorry to hear about your recent experience.
It’s disappointing to learn that the tea bags in your 440-pack didn’t deliver the strength and quality you’ve come to expect from Typhoo. We understand how frustrating it must be to need two bags per cup, especially when you chose a larger pack for better value.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
We truly appreciate your loyalty to Typhoo and hope we can restore your confidence in your next brew.
Telephone: 0800 633 5650
Email: support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
The lady emailed with a very…
The lady emailed with a very understanding approach to my concerns. Very positive
18 de março de 2026
Resposta da Typhoo
Thank you for your kind words! We’re delighted to hear that our team could address your concerns with understanding and positivity. Your feedback means a lot to us!
Kind Regards,
Bethany
The Typhoo Team
Typhoo tea bags now make weak tea - shrinkflation!!!
I am really fed up with food manufacturers reducing the quantity of ingredients but also increasing prices. Typhoo tea bags which I have used for years come in a box of 240 (that I always buy). The last shop I was only able to buy 160 box. So I bought 3 boxes of 160's as I drink tea a lot. I was disappointed when opening the box to see square loose bags in twos instead of the normal silver foil covered round single bags. Not only is this inconvenient as splitting two bags apart results in some bags slitting & loose tea everywhere but the tea is distinctly weaker as Typhoo have reduced the volume of loose tea in each bag by some 20%!! I will switch brands.
16 de março de 2026
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback,
Thank you for being a loyal Typhoo tea drinker. We’re sorry for the inconvenience you experienced and would love to help resolve this personally.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
You can also give us a call at your earliest convenience on 03300242323 and ask for Bethany, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
The Typhoo Team
Have already submitted my review 2weeks…
Have already submitted my review 2weeks ? Ago
9 de março de 2026
Resposta da Typhoo
Thank you for the 5 star review ! Enjoy your next cuppa ☕
Kind Regards,
The Typhoo Team
Tasty Typhoo
I have used Typhoo instant tea for years now , so convenient when travelling , just pop into a lay by n make a cuppa , no need to carry milk that curdles in the heat , tastes good too
10 de março de 2026
Resposta da Typhoo
Thank you for your lovely feedback! We're so glad our instant tea has been a convenient travel companion and that you're enjoying the taste, perfect for a cuppa on the go!
Kind Regards,
Bethany
The Typhoo Team
Excellent Customer Service!
Excellent Customer Service!
Exceptionally polite & helpful.
12 de março de 2026
Resposta da Typhoo
Thank you for your wonderful feedback! We're so pleased to hear our team was polite and helpful, enjoy your brew!☕
Kind Regards,
Bethany
The Typhoo Team
very good customer service
11 de março de 2026
Resposta da Typhoo
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. Enjoy your cuppa! ☕
Kind Regards,
Bethany
The Typhoo Team
New recipe makes for a stronger brew…
New recipe makes for a stronger brew but it's lost the ooO taste. Bring back the ooO.
1 de março de 2026
Avaliação não solicitada
Resposta da Typhoo
Thank you for your feedback.
We’re glad you’ve noticed the stronger brew, but we’re sorry to hear it’s not quite hitting the same “ooO” spot for you.
We’ll be sure to share your comments with our team, as we’re always looking to improve and keep that much-loved taste alive.
Kind Regards,
The Typhoo Team
Resposta da Typhoo
Thank you for your feedback! We're pleased to hear your order arrived on time and in good condition.
Enjoy your tea!☕
Kind Regards,
Bethany
The Typhoo Team
I had to switch to decaffeinated tea…
I had to switch to decaffeinated tea due to high blood pressure reasons, and I went through a plethora of decaffeinated teas and was so disappointed to find lack of flavor and body. In one last attempt, I tried Typhoo tea, and it hit the mark! I’m so happy to be able to have flavorful black tea back in my life! Does not disappoint.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you so much for sharing your experience! We're delighted to hear that our decaffeinated tea has brought the flavor and body back to your cup. It means a lot to know we could help you enjoy black tea again your kind words truly made our day!
Kind Regards,
Bethany
The Typhoo Team
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