The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contato
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Muito Bom
175 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Have Typhoo lost all their faithful tea drinkers?
As per the other reviewers, after Typhoo were "rescued" perhaps a year ago, I bought my usual 240 box of tea bags only to find the bags had changed shape and were no longer packed in foil packs to keep them fresh. This was disappointing enough but the taste had also changed and not for the better. I have only bought typhoon for over 30 years. It stopped that day. Seeing the other comments why on earth did they do this? I'm still searching for a tea I like as much as the "old" typhoo.
23 de novembro de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback and for being a loyal customer for over 30 years. We’re very sorry to hear that your recent experience did not meet the expectations set by our traditional product. We recently updated our packaging and removed the foil to reduce waste and make our products more eco-friendly. We continually review our blends and packaging to ensure quality and freshness, and your comments will be shared with our team as we strive to provide the tea our customers know and love.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thanks for your review! Glad you loved the product and fast delivery
Kind Regards,
Bethany
The Typhoo Team
More plastic than product
More plastic than product. Couldn’t believe the amount in it when I opened it.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, that’s not the experience we want anyone to have with Typhoo. Please know that we take feedback like this very seriously. Over the past few months, we’ve been working closely with our in-house manufacturing team to strengthen quality checks and improve packaging.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Kind Regards,
Bethany
The Typhoo Team
I always buy Typhoo one cup teabags and…
I always buy Typhoo one cup teabags and as I could not find them in any supermarket I decided to try your website. Such a relief that I could have them delivered direct to me. It was easy to order and they came in a couple of days. The price was reasonable.
20 de outubro de 2025
Resposta da Typhoo
Thank you so much for your lovely feedback! We’re delighted to hear that you were able to find your favourite Typhoo one cup teabags through our website and that your order arrived quickly and easily.
We’re thrilled to keep your tea cupboard stocked and look forward to serving you again soon!
Warm regards,
The Typhoo Team
Been trying to get QT for my 92 year…
Been trying to get QT for my 92 year old neighbour as it's not on the shelves now so looked on the Typhoo site he is now a happy elderly gentleman with a good supply, delivery could not believe really quick and will be back for his next order.
☕️☕️☕️☕️☕️
22 de outubro de 2025
Resposta da Typhoo
Thank you so much for your lovely review! We’re delighted to hear your neighbour is enjoying his favourite cuppa again. It’s great to know your order arrived quickly, we really appreciate your support!
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for your review! We’re so pleased your order arrived on time and that you’re happy with our service.
Kind Regards,
The Typhoo Team
Resposta da Typhoo
We’re so glad you’re happy with your Typhoo tea and our fast service. ☕🙂
Kind Regards,
The Typhoo Team
A bag of shite
Every single time you use a typhoo teabag it leaks tea leaves, you end up with a cup full of tea leaves no point having tea bags if they don't work ,ABSOLUTE SHITE WILL NEVER BUY AGAIN!!!!.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear this, that’s not the experience we want anyone to have with Typhoo. Our teabags should never leak tea leaves, and we completely understand how disappointing it must be to end up with a cup that isn’t enjoyable.
Please know that we take feedback like this very seriously. Over the past few months, we’ve been working closely with our in-house manufacturing team to strengthen quality checks on our teabag materials and sealing process.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
Bethany
The Typhoo Team
Tea bags now sub standard and poorly packaged
I purchased several boxes of tea bags today (some for my friend!) when I arrived home, I find they are now very poorly packaged in flimsy boxes which do not even keep them in a hygienic manner, let alone contribute to keeping the contents fresh. The bags are now square rather than the regular round. The bags are in twos, which do not separate easily, many split due to the poor covering, some even damaged in the box. The bag material appears to be poorer quality, the perforated point to split the bags is rather ineffective. I purchase Typhoo as they have been, for many years, packed well in foil wrapped packs of 40, keeping the contents fresh, and a great cup of tea.
To say we are very disappointed is an understatement. Unfortunately I am not able to return them to the supermarket, otherwise I would return the 6 unopened boxes. The quality is very second rate in comparison to the round well packaged Typhoo tea bags I have been purchasing for many years.
I submitted a complaint only to be fobbed off with excuses of eco friendly packaging. Bethany was not vaguely interested and would not forward it to the complaints team. Bad show Typhoo.
FINALLY got a response from a supervisor. If I have a problem, return them to the retailer. Only option.
This is really not the retailers responsibility, it’s Typhoo.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re truly sorry to hear about your disappointment with our recent packaging and tea bag changes, and we completely understand your frustration. This certainly isn’t the experience we want our loyal customers to have, and we appreciate you taking the time to share your feedback in such detail.
Our move to more sustainable packaging is part of our commitment to reducing environmental impact, but we recognise that quality, freshness, and ease of use must never be compromised. Your comments have been passed directly to our Quality and Product Development teams for review, as we continue to refine our new format based on customer feedback like yours.
We’re very sorry to hear that you felt your concerns weren’t taken seriously, that’s absolutely not the level of care or service we aim to provide. We truly appreciate you taking the time to share your experience, and we apologise that our response left you feeling dismissed.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
The Typhoo Team
Typhoo needs a zero stars option!
The new typhoo teabags need a zero stars option!
The taste is nothing like it was previously; it’s bitter, too strong and rather unpleasant. This smacks of cost cutting wrapped up in all kinds of BS and the result is dreadful. After drinking typhoo all my life I am changing to a different brand. Did you really think people wouldn’t notice when you produced this rubbish??
9 de setembro de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear how disappointed you’ve been with our tea recently, we know how important a good cuppa is, especially for someone who has enjoyed Typhoo for so long.
We haven’t cut corners on quality, but we have recently updated our blend and teabag design as part of a wider sustainability and sourcing review. That said, we absolutely take on board your feedback that the taste isn’t hitting the mark for you.
Our team is actively reviewing comments like yours, and your experience will be shared directly with our blend specialists. If you’d be open to it, we’d love to understand more about the batches you’ve tried so we can investigate further. Please contact our customer service team at support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
I have used typhoo for the last…
I have used typhoo for the last 26years,but the new square tea bags are terrible. Flavour has totally changed from satisfactory to a bitter taste, tea bags rip to shreds when separated leaving loose tea in my cup. Please, go back to the original format
6 de agosto de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time share your feedback,
We’re sorry to hear about your recent experience with the Typhoo tea bags you purchased.
Typhoo has recently transitioned to square tea bags to enhance manufacturing efficiency and reduce waste, as part of our broader commitment to sustainability and minimising our environmental impact.
Since Typhoo was acquired by Supreme PLC, we have been dedicated to revitalising the brand following its administration. This includes significant investments in improved sourcing, refined blending, and enhanced quality control — all now based at our newly established facility in Gloucester.
We value your feedback and are keen to address your concerns directly. Please don’t hesitate to contact us at your convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Typhoo bags are a JOKE !!!!!
Typhoo tea bags are a JOKE !!!!!! I recently bought 2 boxes of them only to find every other day there is loose tea floating around in my cup which I absolutely detest . If I wanted loose tea then I would have bought loose tea leaves !!!! Loose tea leaves are a big NO NO for me . I got in touch with their customer support team who sent me another 2 boxes of the same which I threw away in the bin . I did ask for a refund as I was NOT happy with their tea but they insisted & assured me the tea bags were a bad one off batch . That wasn’t the case . These 2 new boxes were also a JOKE !!!! They’re in the bin too . TYPHOO YOUR TEA BAGS ARE ABSOLUTELY RUBBISH . Goodbye ?!!!!!!!!
1 de agosto de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to share your feedback.
We sincerely apologise for your recent experience with our tea bags.
Typhoo has recently been acquired by Supreme PLC, and we’ve brought our manufacturing operations back in-house. We are now based at our new manufacturing facility in Gloucester, where we have made significant investments in sourcing, blending, and quality control to enhance the overall quality of our products.
These changes have been implemented in the past few weeks as part of our commitment to restoring and maintaining the high standards our customers expect from Typhoo Tea.
Unfortunately, we are unable to offer a refund as we do not hold or manage store transactions. However, I can see that our Customer Service team previously issued a replacement as a gesture of goodwill to help resolve the matter at the time. This was arranged in response to concerns raised following Typhoo’s administration and the transitional period thereafter.
Please note that our team is not able to check individual tea bag batches, especially those produced prior to our takeover and the implementation of in-house quality control processes.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. Please don’t hesitate to contact us at your earliest convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Foil packed Tea bags spliting on edge…
Foil packed Tea bags spliting on edge and depositing tea leaf in the water. It looks like the crimping edge on the round tea bags is off centre.
Trrid square version but having to seperate them was a problem as unless you're very careful they too rip.
Not happy customer.
Heather
16 de julho de 2025
Avaliação não solicitada
Resposta da Typhoo
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
Splitting teabags, very annoying
I love Typhoo tea but for the past year the bags keep splitting and the tea falls out into the water. I have put up with this, although frustrating, but I’ve had enough now. Unfortunately I bought a couple of dozen boxes of 240 from B&M when they were only £3.49 so I am stuck with them. I’m off to Tetley.
10 de julho de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Morning,
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
What happened???
What happened? Typhoo has always been the only tea i drink. But since the new square shape and packaging - it tastes really odd. Metallic. Very strong. Im sure its different. I dont like it anymore. Going to have yo look elsewhere for the first time in 25 years.
23 de junho de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Morning,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your recent experience, and we appreciate the opportunity to make things right.
At Typhoo, we take pride in sourcing high-quality ingredients and maintaining strict standards throughout our manufacturing and packaging processes.
We’d also like to share that Typhoo has recently been acquired by Supreme PLC. As part of this transition, we have brought our manufacturing operations back in-house. Our teams are currently developing a new and improved blend, which we look forward to launching shortly.
To help us resolve this matter we’ve sent you a link to provide your basic contact details. Alternatively, you’re welcome to call us directly at 0330 024 2323 at your earliest convenience a member of our team will be happy to assist you.
We appreciate your patience and look forward to speaking with you soon.
Kind Regards,
Bethany
Team Typhoo
Tea bags all seem to burst when lifting…
Tea bags all seem to burst when lifting them out of the teacup leaving tea leafs in the tea! Its recommended to use a tea strainer if this happens?? If I had a tea strainer I would buy tea and NOT tea bags, the whole point of tea bags is to NOT have remnants of tea leaves in your cup spoiling your cuppa. Going back to Tetley as Typhoo are just not my favourite any more.
6 de junho de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
On the 4th may I left a review and…
On the 4th may I left a review and typhoo ask me to call them I have rang 4 times and it just rings out what is the point of asking me to contact them when they don’t answer plus a purchased a 440 bag of typhoo tea bags and they are hit and miss and all my water is put though a filter so it must be the tea bags
19 de maio de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We are sorry you weren't able to get through to our team yesterday. We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
The Typhoo Team
240 bad teabags
Bought a 240 tea bag box. Opened the foil and there was an overwhelming odour of paint, I left the tea bags out overnite to air,made no difference !. Made a cuppa but the smell and taste were horrible,won't be drinking that again ! How much plastic is in the teabags i wonder....
7 de maio de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
Our tea bags are made from a lightweight, plain, multi-phase, heat sealable tissue compromised of a special blend of technical polymer fibers, abaca, and other selected cellulosic fibers.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Not nice and we were loyal!
We have always been loyal Typhoo tea drinkers and we have noticed in the last few purchases the tea has got weaker and weaker. It is tasteless and the colour is grey rather than brown. We are massively disappointed and we will be seeking other brands to meet our tea expectations! Sadly, it’s time to leave the brand!
7 de maio de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
Typhoo tea recently enhanced its blend. Each bag now contains 10% more tea.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Typhoo One Cup
Typhoo One Cup! Flavourless. Pale. Yuck. Needed two bags to make a cup of tea that tasted of something rather than nothing. So disappointing Typhoo.
1 de maio de 2025
Avaliação não solicitada
Resposta da Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.