Ubergames.co.uk Avaliações 

145
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Placed an order for the carom board and the bag for my kids B'day, unfortunately their delivery partner first delivered package in the pathway of another house and they have acknowledged it by pu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... Ver mais

Avaliado com 5 de um total de 5 estrelas

Awesome! I emailed customer service to help with extra items that we decided to purchase for the beautiful Carrom board that we bought in November. Shayne was really helpful and items were dispat... Ver mais


Detalhes da empresa

  1. Loja de Jogos

Escrito pela empresa

Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

145 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(145)

30 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Croquet mallets

I ordered two croquet mallets. They were not received and eventually I phoned and was told there had been a fire at the warehouse and their website indicated that they were out of stock. It did not. It still does not.
Eventually I asked for my money to be refunded and after two further phone calls eventually it was. If the mallets were not available, as a courtesy , I should have been emailed. I was purchasing these mallets on behalf of friends who, quite rightly, kept asking about the delivery.
Not at all happy

2 de novembro de 2016
Avaliação não solicitada
logotipo da Ubergames.co.uk

Resposta da Ubergames.co.uk

Hello Doreen. Thank you for your feedback. I am sorry that you are not happy with the customer service that you received from Uber Games. It seems the information that you were given was not clear and I would like to apologise for that. We were expecting stock of the Pro mallets at the end of September but due to a fire on the container ship this did not arrive and we still have not received the stock. We did contact all customers waiting by either email or phone so I am sorry if you did not receive that. The website is updated to show that we are out of stock and this was done on the day that we found out about the delay. Best wishes, Kate

Avaliado com 5 de um total de 5 estrelas

First "real" croquet set

I decided to buy a decent croquet set for the garden to play with the kids (6 and 15), having previously had the very small and cheap garden center version.

Our grass is ok but no croquet lawn so I wanted a set that was a little more substantial too so it would run more true than the marbles the previous set had.

Having decided to get one I wanted to get something that would be a buy it once, last forever set. Without being ridiculous in terms of cost as I soon found you could spent over a thousand... so opted for Ubergames because the mallets and overall set looked more polished than some other premium sets.

I opted for the minimum that provided worthwhile upgrades, the Pro set. Gave me two sizes of mallet (6 year old was mostly fine with the shorter one, but did eventually hit himself in the eye while swinging it, without messing around). Also the composite balls are very good.

The hoops are nice and solid which is in keeping with an overall feel of getting what you paid for and good value with it.

Bought coits too... again very good for what it is and a good little bag with it.

Storage wise I opted for the tool bag. It actually takes quite a while to put everything away properly and I half wish I had opted for the wooden box. I figured the tool bag because then its easier to take to the grandparents. Tool bag is good quality though.

So in summary, a high quality set that I feel will last for many years. Reassuringly expensive without being silly... Annoyed I couldn't find any discounts!

Hope this helps... its definitely a good family game.

18 de julho de 2016
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Croquet set order

I liked the web site but was charged delivery initially when it should have been free. I think you should include a rule book with croquet sets.

15 de julho de 2016
Avaliação não solicitada
logotipo da Ubergames.co.uk

Resposta da Ubergames.co.uk

Hello James. Thank you for the feedback. There was a glitch on the website at the time of you placing your order but I believe my colleague on livechat sorted this for you straight away and you were able to order with no extra delivery charge. We do not currently include a rule book with our croquet sets as the instructions are easily available online but this could be something that we look into. Best wishes, Kate

Avaliado com 5 de um total de 5 estrelas

Great product, great service

Bought hard wood tumble tower. V good quality bricks and bag. Requested specific day for delivery via email and product turned up on time as promised. Would definitely use them again.

15 de julho de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thrilled

I bought this item as I've been after a wooden garden game like this for years. If arrived quickly, well packaged and the item is even lovelier than the pictures allow for. We used this at our wedding and it was a huge hit. Would highly recommend both the company and product.

30 de maio de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Simply excellent....

I was afforded excellent customer service from the beginning of my involvement with this company, right the way through to the very end. I bought several pre-used games and found them all to be complete and in excellent condition. My order was very slightly wrong, but the error was promptly and satisfactorily corrected by the very efficient staff. International postage was extremely reasonable too. I would highly recommend this company - and particularly Kate, with whom I dealt - to anybody who asked for my opinion.

14 de janeiro de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BAD CUST SERVICE, FULL OF LIES AND EXTREMELY RUDE! DISGUSTED

ORDERED A CARROM BOARD & BAG. WAS PROMISED DELIVERY ON FRIDAY 6TH NOV. RECEIVED SEVERAL EMAILS AND TEXT MESSAGES CONFIRMING DELIVERY. TOOK THE DAY OFF TO WAIT FOR MY ITEM TO BE DELIVERED. ITEM NOT ARRIVED SO I CALLED THEM ONLY TO BE TOLD MY CARROM BOARD WILL NOT BE DELIVERED TODAY. SPOKE TO ROB WHO WAS POLITE AND APOLOGISED, BUT THEN SPOKE TO CUSTOMER SERVICES (KATE) AND A MANAGER/DIRECTOR (NEIL) WHO WERE BOTH EXTREMELY RUDE, RAISED TONES, DIDN'T INITIALLY ACCEPT THAT IT WAS THEY'RE FAULT, TRYING TO GET ME OFF THE PHONE ASAP, TRYING TO FORCEFULLY CANCEL THE ORDER... OVERALL THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. NOW I HAVE TO BOOK ANOTHER DAY OFF AND WAIT FOR MY ORDER. EXTREMELY DISAPPOINTED WITH THIS COMPANY. APPALLING!

6 de novembro de 2015
Avaliação não solicitada
logotipo da Ubergames.co.uk

Resposta da Ubergames.co.uk

This customer ordered two separate items and the emails/texts he refers to related to one of these items that was successfully delivered on time. Unfortunately our delivery company had failed to collect the second package from our warehouse the previous day. We took full responsibility for this and apologised many times and offered to upgrade the delivery to a weekend service or deliver on any day that was convenient to our customer. Unfortunately the customer was still demanding delivery on that day which was not physically possible and became very aggressive on the telephone and would not listen to what we were trying to explain. We even offered to cancel the order and refund the customer in full if this was his preference. In the end it was agreed that we would deliver the item on Saturday and it is currently showing as out for delivery between 12.14 and 13.14.

Avaliado com 3 de um total de 5 estrelas

No instructions with plastic chess board

Despite it apparently being a very simple matter to assemble the plastic outdoor chess board I purchased recently I have still not mananged to do it. I end up with 8 or so wrong handed tiles which do not fit into the 56 I have managed to assemble. Is there a correct way to do it in which case why isnt there a simple explanation of the method with the goods? Alternatively if it is so simple that only I cant complete this simple task ;why do I end up wtih incompatable tiles? Or is it possible that there are different handed tiles and i've got some wrong ones in my set? I had no intention of making this complaint believing that I would crack it eventually, but your Review invitation gives me a suitable oportunity. (and of course for you to respond). I'm perfectly happy with the goods but surely assembling the board should be either completely straightforward and obvious which I expexted, or not, in which case an instruction slip should be provided.

6 de novembro de 2015
Avaliação não solicitada
logotipo da Ubergames.co.uk

Resposta da Ubergames.co.uk

Hi John. Thank you for taking the time to leave a review. At the moment, we do not include instructions on how to put the board together but it is something we are looking into. We do have them available should a customer contact us to ask. I will send them over to you by email now and hopefully it will make it much easier to work out! Best wishes, Kate

Avaliado com 5 de um total de 5 estrelas

Very good quality product and very fast service

I bought a Carrom Board (Tournament) from Uber Games. I placed order on 30th July 2015 and it was delivered at my home address in Suffolk on 31st July 2015. Amazing speedy delivery. The quality of Carrom Board is really amazing. 5 starts for quality and service.

19 de agosto de 2015
Avaliação não solicitada

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