I am a 65-year-old woman who travelled…
I am a 65-year-old woman who travelled alone to Turkey, placing my trust entirely in Dentakay clinic. Initially, I was very satisfied with the environment and service. However, following payment of a £2,000 deposit, the standard of care fell significantly below what is acceptable.
They failed to provide agreed transportation from my previous hotel, forcing me to arrange my own taxi. More seriously, during treatment, I was subjected to extremely distressing procedures. On two occasions, my teeth were removed using what I can only describe as a hammer and chisel. I was visibly distressed, crying and sobbing in the chair, yet no appropriate care, reassurance, or duty of patient welfare was exercised. I was simply instructed to calm down.
During the procedure, my existing implant was damaged. This represents a clear failure to exercise reasonable skill and care. Furthermore, I was repeatedly asked for additional payments throughout the course of treatment, which appears to be a systematic practice also experienced by other patients.
On the final day—when my dental prosthetics were to be fitted—I was given an appointment time just 15 minutes prior to my required departure for the airport. This created an unreasonable and foreseeable risk that the treatment would be rushed and incomplete. Indeed, the dentist was unable to complete the treatment to an acceptable standard within the time available.
Despite prior agreement that adjustments could be made to the colour of my teeth, this was refused on the basis of time constraints. The dentist himself expressed concern that the prosthetics did not fit correctly, and I witnessed laboratory technicians attempting to alter them in the treatment room. The final result is ill-fitting and clinically unacceptable.
I was explicitly told that no further adjustments could be made unless I was prepared to miss my flight. Under such pressure, I had no reasonable opportunity to consent to or refuse treatment in a meaningful way. I declined final photographs due to the unacceptable condition of the work.
As I was leaving, I was physically assaulted by a member of your staff after mistakenly picking up the wrong folder. Additionally, the previously agreed airport transfer was not provided, forcing me once again to arrange and pay for my own transport.
As a direct result of Dentakay clinic’s actions, I have suffered significant emotional distress and am now facing substantial corrective dental treatment costs.
In light of the above, I consider Dentakay to be in breach of contract and in violation of fundamental patient rights, including the right to safe, competent, and dignified care.
On return I contacted Dentakay to be told all warranties were now invalid as I chose not to stay this again seems like common practice
