UK Cupshe Avaliações 747

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to order quick delivery able to track goods which is always useful will definitely order in the future. Bikinis ordered high quality fit well extremely satisfied with them don’t think I will orde... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought a few swim suits from CUPSHE. They are really good quality and lovely designs. I don’t need to return my latest purchase but I bought two swim suits last year that I did not like b... Ver mais

Avaliado com 4 de um total de 5 estrelas

Better quality than I expected for the price. Few glitches on the app (when shipping to uk the bit where you put in your address kept defaulting to America) tracking package was a bit tricky as no lin... Ver mais

Avaliado com 4 de um total de 5 estrelas

This company presents as a more expensive version of Shein (including all the garments coming in their own small plastic bags). The quality is a little better than Shein but the material doesn’t ju... Ver mais

Detalhes da empresa

  1. Loja de roupas de banho
  2. Loja de Roupas de Praia
  3. Loja de Roupas
  4. Loja de moda feminina

Escrito pela empresa

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style. From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

747 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Return scam

Return scam

When I log in my account the website says I can return my order til XX May. But then when I tried to return it, it only gives me the option to get 70% of the refund transferred back to my account. When I contacted the customer support they said I missed the deadline for a refund, which is only 30 days. No, I didn't miss it, I just trusted the information that was showed in the website! I can't believe that a scam like this is allowed, absolutely outragious

UPDATE: Cupshe replied here claiming they sent me a message, but I have received absolutely nothing. Just pretending to care.

10 de maio de 2026
Avaliação não solicitada
logotipo da UK Cupshe

Resposta da UK Cupshe

Dear Vanessa de la Villardiere, thank you for sharing your concerns, and we sincerely apologize for the confusion and frustration caused.

After receiving the items you ordered, you have up to 30 days to make a return request. There may exist some misunderstandings during this process.

Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.

Avaliado com 5 de um total de 5 estrelas

Swimwear

I ordered 2 X swimsuits and I love the way they are packed in a zipped bag this is great for when I take them on holiday. There is a good choice to choose from the colours are vibrant and the material is good quality. From ordering to delivery service is good.

3 de maio de 2026
Avaliado com 4 de um total de 5 estrelas

I have no idea where my order is

I have no idea where my order is. I have received a message to say it has been delivered but it isn't at my house. Absolutely terrible delivery service. Most companies when they make a delivery tell you where it is - safe place such as porch, or let you know it's been left with a neighbour and give u their house number. No nothing like that and I have checked with 5 neighbours and the 2 possible safe places. Not even a photo to show where it is. I have used many online companies and this is quite possibly the worst delivery. Once I locate my order I shall review the items!

Edit update - Cupshe have contacted me regarding the above and have issued a full refund. Moreover they have said they will feedback to the courier. It's such a shame as I have used Cupshe before with no issues and would be a shame for a courier to bring down a company reputation.

3 de maio de 2026
logotipo da UK Cupshe

Resposta da UK Cupshe

Dear Mrs Debbie Tainton, we're truly sorry to hear you never received the merchandise you ordered.

The shipping information showed that your order has been delivered on May 2nd. We are sincerely sorry that maybe the logistics brought you inconvenience. We can sense your frustration and would love to take a look into this in hopes of turning your experience into something better.

We also sent an email with solutions if you still didn't receive the parcel. Hope we can help you solve the issue smoothly. Wish for your kind understanding and support.

Avaliado com 1 de um total de 5 estrelas

Sent to the wrong address

Sent to the wrong address, luckily where it was sent they contacted me again cause this isn’t the first time and I could pick it up from the other end of the village

28 de abril de 2026
logotipo da UK Cupshe

Resposta da UK Cupshe

Dear Patricia Edmunds, thank you for bringing this to our attention.

We are truly sorry to hear that your package was sent to the wrong address. We understand how inconvenient and frustrating this must have been for you. While we’re relieved to know you were able to retrieve your parcel, this is certainly not the experience we want for our customers.

We are sorry that you haven’t received your package as expected. This is very rare but can occasionally happen due to many uncertain factors during the shipping process. We will reflect this situation to the relevant department and do our best to reduce the occurrence of such issues in the future.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Avaliado com 5 de um total de 5 estrelas

Great quality swimwear and excellent service

My concern was promptly resolved by the premium customer care, they followed up with me and ensured full satisfaction. they gave me few options of outcome and was very impressed with the professionalism. I will continue to shop with Cupshe as their products are great quality and customer service is excellent thank you!

22 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

The website advertises free returns

The website advertises free returns, yet when I returned 2 items I only got 70percent of my money back. Very decieving and I will not shop again unless I get a full refund of my items.

No email received and no one has contacted me.
I paid £90 and got £63 back so I'm sorry it's all lies.

21 de abril de 2026
logotipo da UK Cupshe

Resposta da UK Cupshe

Dear Luana Zerafa, thank you for reaching out and sharing your concerns. We would like to clarify that the refund amount you received reflects the actual amount you paid for the returned items, as your order included a discount. Additionally, the return label you used was provided free of charge, and no fee was deducted for its use.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Avaliado com 1 de um total de 5 estrelas

The returns proved to be very difficult…

The returns proved to be very difficult and it's always no reply on email

15 de abril de 2026
logotipo da UK Cupshe

Resposta da UK Cupshe

Dear Swhite, thank you for your feedback. We’re sorry to hear about your experience.

Regarding the return process, you can submit your return request directly online at: https://uk.cupshe.com/pages/start-a-return

In addition, we promise to respond to every request from our customers within 24 hours, and we ARE also acting that way. We double-checked our system and did not find any request from you. Meanwhile, our customer service email is customercare@cupshe.com
. May we confirm if you sent your request to that email?

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

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