Stay away. Hidden fees and a recurring subscription when you place an order. Knew there was something fishy when I went to check out and they kept adding fees, insurance, delivery etc while the paymen... Ver mais
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Veja o que dizem as avaliações
Item hasn’t arrived. Customer service is evasive. They tell me to speak to the courier but they don’t give me the name or contact details of the courier. They are giving me the runaround and I doubt... Ver mais
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Ver mais
I made a purchase online and immediately after paying my bank called me. Was informed that this company take unauthorised payments from your account for a subscription that you never signed up for. Th... Ver mais
1,1
Muito Ruim
346 avaliações
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have ordered and paid for a teeth…
I have ordered and paid for a teeth cleaner device.
I have never received my product but the money was taking it’s been weeks now
When I asked for my money back I had no response.
29 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ordered a one of purchase 3 months…
Ordered a one of purchase 3 months later had to cancel my card because they tried on a saturday night at 9.20pm to take a subscription fee spoke to bank and there fully aware there scammers
27 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Jane,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Do not trust
Do not trust these I ordered something that was completely wrong when arrived. They are now taking more payments when I am still waiting for refund. Disgusting company. Fraud
27 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Vanessa,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Please do not fall for this con.
I hate to admit it but despite usually being vigilant I fell for this company`s con, I placed a fairly small order and then when checking my credit card account found, yes you guessed it, an additional payment had been taken that was almost the value of the order, sounds familiar?.
I contacted my bank to let them know what had happened and it turns out that when Ozerty took this extra money they also set up a recurring Continuous Payment Authority meaning that they can (and I`m sure they will try to) take further payments from my account!!.
So please, if you read this review prior to placing an order with Ozerty then keep well away from them and if you are reading this after placing an order then contact your bank as soon as possible and cancel this C.P.A.
20 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Ian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
FRAUDS
i ordered 1 back support brace and was charged for 3. they refused to amend the order. They sent me 4 back braces - the brace was simply 2 pieces of material stuck together with velcro. They told me I would have to return it to china which would cost £15. They refused to refund me and then 3 months later £29.99 has come out of my account for no reason whatsoever. I have had to report to the bank
26 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Zoe,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
This criminal organisation not only…
This criminal organisation not only overcharged me for the one purchase I made but have now charged me again. This is totally illegal and they should be outlawed.
25 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Mark,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
The product is total rubbish
The product is total rubbish, and then over charge you!! I received information from the bank that they trying to take money again from my a account, which was flaged as fraud. Ozerty are basically thieves!!!
25 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hello
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Basically a scam
Basically a scam . They sting you for an extra charge cleverly camouflaged at checkout with no number on it, and it appears two days later on your card. Avoid at all costs.
25 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Andrew,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE THIS SITE
I’m writing this on behalf of my mum. Four months after making a one off purchase, she suddenly found £29.99 being taken from her account. She has mental health difficulties, and while she’s fine to make a straightforward purchase, she doesn’t have the capacity to agree to subscription contracts.
This company is actually based in the UAE but tries to pass itself off as a UK based business. They use pre-ticked subscription boxes (which aren't even legal in the UK), and you can’t place an order without also signing up for their newsletter. They ignore their phone line, only reply by email, and to top it off, they’ve even faked their “Customer Service Manager” by using a photo stolen from a completely unrelated woman's LinkedIn profile—in France—claiming she's their “Mary P.”
Avoid this company. Their behaviour is deceptive, exploitative, and, in the UK, outright illegal. I’ve already contacted organisations who can investigate further and will be requesting a chargeback through my mum’s bank now that the payment has cleared.
FYI Banks will not deal with "Pending" payments until they've gone through. If you do get caught you can ask your bank or building society to block any further payments by this company.
19 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Philip,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
If I could give this company no stars…
If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
I HAVE THE SAME PROBLEM AS ABOVE. I'M GOING THROUGH THE PROCESS OF CONTACT THE COMPANY AND THE BANK. HOPE I CAN GET MY MONEY BACK. PLEASE ADVICE HOW DO I GET MY MONEY BACK. I CAN'T BELIEVE THIS KIND OF COMPANY CAN DO BUSINESS IN UK!!!!!
23 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Raksanalee,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Do not use
Do not use! There are hidden cost that will apear an your account a few days later. Had to ask my bank to revert the transaction as they refused to refunded. They took a month and a half to deliver the goods as well.
23 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Don't buy anything off this company
I've dealt with this company previously
They promised a £5 credit back to my bank after purchase. I purchased the item. No £5 was forthcoming. I complained but they just apologised. I've now been charged out of the blue £29.99 for god knows what. I have emailed them today to ask for details. They are 100% rip off merchants. Terrible
21 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Anthony,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Taking money that I did not agree…
Taking money that I did not agree following month subscription
20 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent company stay clear
Fraudulent company stay clear and how they can still come up on google I don’t know ! They need to be taken down ! Just read the reviews and charges and how they do it
14 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Hayley,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers.
Scammers., DO NOT USE. I ordered an item for about £4 and they said there was no delivery. When my bank asked me to confirm the payment to them, an additional fee had been added ‘for services’. I declined the payment. I then received email confirmation of the order and phoned my bank who confirmed the payment had been taken. I am now resolving this.
19 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi John,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They have charged me twice
They have charged me twice. I have contacted them but they are not answering my question! Don’t bother with this brand
13 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Sandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, now they've then tried to take 29.99 as a recurring subscription even though I changed my credit card.
13 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Jim,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
26 de agosto de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hi Hilary,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Scammers
Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, they've then tried to take 29.99 as a recurring subscription when I'm pretty sure I unchecked the box. Be careful not to accidentally use them on Amazon as they sell through them.
8 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammer
They charged me 10 pound without my permission.worse thing is you can't contact them.only email them.
These scammers from Arab country.i don't know how united kingdom allowed them to do business in UK.ibought item worth 9 pound and they charged me 30 pound.
8 de setembro de 2025
Avaliação não solicitada
Resposta de uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
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