UKPaintball Avaliações 

2.852
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very excited for our family outing. Lewis was very nice and helpful in helping me get our booking sorted. He provided flexibility and was understanding in giving me time to get through the entire fami... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a great experience for my son’s birthday. The staff were patient and made my son’s bday experience an amazing one. All staff were incredibly helpful, professional but also personable, and went... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I just want to take a moment and appreciate Andrew’s exceptional customer service. He was very helpful with the booking process, answered all my questions because I have two different age groups atten... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic afternoon today. Our group ranged from a 57 year old to an 11 year old. Everyone was made to feel very welcome, the stewards were great, friendly and informative. When booki... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de paintball
  2. Loja de paintball

Escrito pela empresa

Play paintball games at the UK's leading paintballing company. Book online today & enjoy the ultimate paintballing experience with UK Paintball


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.852)

404 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, very helpful and quick to help find an event especially Luis 👍🏻

30 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Customer service by Andrew over…

Customer service by Andrew over whatsapp. He was helpful and polite. We are yet to have the party but so far everything has been quite easy.

30 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

I spoke to Andrew and he was very…

I spoke to Andrew and he was very helpful and was quick to answer all of my queries. Within 5 minutes of speaking to me he had sent a detailed email with all my queries answered. Great customer service!

30 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 4 de um total de 5 estrelas

Very helpful

Very helpful, spoke to Andrew though and he was great. Would like to see some packages offered that could be purchased before the day but other than that everyone has been very helpful.

29 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Luis was amazing

Luis was amazing! He was so good at helping me find out what I needed to. Great work

28 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 1 de um total de 5 estrelas

Bad communication ruined a child birthday party

We had a booking for a birthday party for 9 years old kids.
Turned out UK paintball is reselling service from local paintball venues and this distorts the communication with the venue.
The local venue provides a paintball guns with lower impact.
If we knew that we would book this service with the lower impact guns.
The reason for the complaint is that most of the kids cried a lot during the games. 1 refused to play at all. 1 child skipped one game to recover. 2 cried quite bit due to the pain.
The venue couldn't change our booking as the low impact guns were booked for another group.
It was a complete disaster.
My advise is to find out local venue and book directly to avoid confusion.

25 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

We’re sorry to hear you felt we were only worthy of a 1 star review.

While we do advise which sessions are the most appropriate for the group, ultimately, it’s up to customers which session they would like to book for. We can see the organiser of the group requested to book the junior session. We are able to assist with a low impact booking if a customer’s wishes to book that.

Looking at the correspondence on the booking, the organiser stated that all the players were 9 years old, which is the minimum age for the chosen session. We understand that on the day, one of the players was 8 years old, and due to being too young, was unable to play. The minimum ages are advised on our website and booking confirmation emails.

As a gesture of goodwill, the site manager took the player who was too young out to the target range with a low impact gun and gave them some time to fire at the targets!

At the end of the session, during the debrief, the players who had taken part in the session informed the marshals they had had a great time during the activity.

UKPaintball

Avaliado com 1 de um total de 5 estrelas

No booking after I paid and got email confirmation

We went to our session and they didn't have our session on the system, I am not impressed what so ever and want a refund. We came out for a friend's stag and this happens. This is not acceptable what so ever and need to refund us. We don't live close to the venue and this happens. Not happy at all

25 de abril de 2026
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

We’re sorry to hear that you felt we were only worthy of a 1 star review,

Following the feedback, we contacted the venue manager and we understand that there was a slight error with the group list for the day. The venue manager advised there was approximately a 5 minute delay while they sorted out the paperwork for your group. However the group were able to play on the session without missing out on any game time!

We do apologise for the slight mix up, and we hope that your group had a great time paintballing!

UKPaintball

Avaliado com 5 de um total de 5 estrelas

I've booked a junior paintball…

I've booked a junior paintball experience for my son and his friends for his 12th Birthday and although we are yet to do the actual paintballing my experience in booking through Luis was simple, informative and efficient! Really appreciate his service.

9 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Andrew was fantastic

Andrew was fantastic. He made the booking process slick and easy. I went from talking to the A.I. assistant the night before (which was excellent) to Andrew the next day and only took a few minutes and everything was done. Im really looking forward to the event but what a great start by making the booking proces such a breeze. Thanks again Andrew 👍

30 de março de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Called up today spoken to Luis he made…

Called up today spoken to Luis he made everything so simple and straightforward. 5 mins and all booked in for a party of 6 teenagers. Very polite and professional. Thank you.

17 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

UKPaintball

Avaliado com 1 de um total de 5 estrelas

Misleading on hidden costs.

Not a company to trust!
I booked with an agent on WhatsApp, at no point was I told that there would be an additional charge of £27.50 p/h for the paintballs. Only £9.99 per child for a party, plus food on the day. I have cancelled on receiving an email this morning from paintball uk with the additional cost info. I thought there was an error.

The company need to be far more transparent if using agents to arrange their events & parties - surely direct contact with a booking agent this should mitigate the need for customers to scrupulously read through their terms.

13 de abril de 2026
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

We’re sorry to hear you felt that we were worthy of a 1-star review.

We can see that you placed a booking through our website www.ukpaintball.co.uk, where the pricing was quoted in full including the £27.50 per person payment for paintballs. We understand you have acknowledged this in your recent email to us.

The pricing on the website isn’t hidden, and all customers are taken through the pricing as part of the process of making a booking on the website.

We’re saddened to hear your feedback, but to confirm, the claim that the pricing for paintballs wasn’t quoted is incorrect.

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Spoke to Lizzy in the phone and they…

Spoke to Lizzy in the phone and they were extremely helpful in the booking, thanks.

16 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Very helpful and accommodating

Very helpful and accommodating. Booked without any hesitation due to the helpfulness

15 de abril de 2026
Avaliação não solicitada
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Avaliado com 5 de um total de 5 estrelas

Booked a low impact Paintball party for…

Booked a low impact Paintball party for my 10 year old. Andrew made the booking process very easy and the communication was great.

15 de abril de 2026
logotipo da UKPaintball

Resposta da UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

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