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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Excellent service, definitely recommend to customers , friends and family . I’d give a 5 star if what is included in the toilet package and what plumbing accessories may be needed to connect to bidet... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tap delivered within a few days. Arrived well wrapped and protected with all the attachments and new sink plug that we didn’t expect. Easy to fit. So glad we found this company as the tap is the same... Ver mais

Avaliado com 5 de um total de 5 estrelas

My experience with Ultra Bathroom has been great. We ordered one of their rimless Turkish toilets with a thermostatic valve to provide warm water from the nozzle on cold days in winter. The item a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely loved my integrated bidet toilet. You can manage the flow the way you want to, easy to install and have experienced zero problems so far. Had a few questions when I ordered it as I was used... Ver mais

Detalhes da empresa

  1. Loja de Acessórios para Banheiros
  2. Loja "Faça Você Mesmo"
  3. Loja de suprimentos para encanamento
  4. Loja de radiadores

Escrito pela empresa

Ultra Bathroom is a growing independent bathroom supplier based in London with over a decade of experience. We understand how important it is for customers to feel confident when purchasing a product, especially when they cannot physically see, touch, or feel it. We understand our customers' needs and place a premium on quality and affordability. As a result, we provide high-quality products at the most reasonable prices.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

26 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Excellent service

Excellent service, definitely recommend to customers , friends and family . I’d give a 5 star if what is included in the toilet package and what plumbing accessories may be needed to connect to bidet is given with instructions. Or put into package

1 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Tap delivered within a few days. Arrived well wrapped and protected with all the attachments and new sink plug that we didn’t expect. Easy to fit. So glad we found this company as the tap is the same as one we have had for over 8 years that has been perfect for all that time and that we really like. Also thought we would have to pay a lot more so price was an extra bonus. Thank you.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great place to shop

Company's great, really helpful customer service. Quick and reliable delivery. A bit on the expensive side but it is for a niche market and is expected :)
Really high end quality, Turkish ceramics.

I got 2 toilets while renovating my new home, and had to return 1 as the sewage piping system was odd in that toilet and would not fit if we tried to install it. So I had to return 1 of them.

Only con is; the returns are not free. I know these are large bulky items but still a bit expensive if you ask me. You can return to their warehouse by yourself if you are close by.

27 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great after sales communication

I had ordered a toilet but then my builder told me that that won't fit to my space and I needed to replace it. I had reached the chatbots on the site and received the communication of returning and then order the correct item for me. But returning a heavy toilet was not really easy and very cheap process, I was even thinking to take it back with my own car. Then, I have reached to the sales team and they solved my issue brilliantly even I did order the wrong item. I simply ordered new item that I wanted and they took the old one for me.

31 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely top-tier service

Absolutely top-tier service. The staff were incredibly helpful and well-informed, and the delivery was impeccable. Placed my order at 2pm and it arrived the next morning. The quality of the items was exceptional. I simply can't commend them enough.

14 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

Definitely, I'd recommend them. Ordering was straightforward, the delivery arrived the next day, and their prices were the most competitive online.

7 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought a combined bidet toilet and regretted getting it from this company.

I bought a combined bidet toilet and when our plumber was installing it he found that the cistern was too small for the supplied fill valve and it did not work. We had to spend an extra £30 to get a slimmer one. Next we discovered the soft close seat was not a soft close lid.
Next, we found that the water nozzle was not adjustable and water pours out between the seat and tha pan.
I have emailed and rang Ultrabathroom. I spoke to someone yesterday who said he would get in touch with the supplier about the fill valve. Nothing about the other 2 problems which are major problems for us when this is the only toilet we have. We would expect our new £500 toilet to be better than the 60 year old one it replaced, not worse. Customer service is appalling.

8 de junho de 2023
Avaliação não solicitada
logotipo da Ultra Bathroom Ltd.

Resposta da Ultra Bathroom Ltd.

Dear Janet,

We appreciate you taking the time to leave a review regarding your recent purchase of a bidet toilet. We are sorry to hear that it did not meet your expectations, and we want to take the opportunity to respond to your comments.

Firstly, we would like to clarify that full instructions were provided upon your request, and the manufacturer's instructions were enclosed in the box. We also provided you with an official installation video to assist with the installation process.

Regarding the fill valve, we have been selling the same flush for over a decade, without any major issues. However, we understand that your plumber needed to adjust it as instructed, and we are glad to hear that you were able to purchase a suitable one.

Regarding the seat, we apologise for any inconvenience caused by the lid not being soft closing. As mentioned in our response to your email, both hinges were not fully inserted, and this caused the lid to not close softly. If the plumber installed it in accordance with our instructions, this issue could have been avoided. All plumber needs to do is make sure both hinges are fully inserted before securing the seat into it’s final position.

Lastly, the bidet nozzle is adjustable, and we explained this in our email response. If the nozzle is not in the correct position, it has a ball inside which can be adjusted to suit your needs.

In conclusion, we would like to apologise once again for any inconvenience caused and thank you for bringing these issues to our attention. Please feel free to contact us if you have any further concerns.

Best regards,

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