Ultralets Avaliações 

111
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

We have viewed 6 properties from Ultralets and each one of them do not match the images they’ve advertised online. They’re using older pictures. All of them have had damage, dirt, a disgusting smell... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were well informed at every stage and found Sasha Myers to be very pleasant helpful and extremely efficient. The whole process was stress free. I would recommend using Ultralets to anyone in the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a property inspection from Ultralets by Charlie (I think he said that was his name), young lad, glasses and very polite. Came in and explained what he was doing, had a good conversation and was pa... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ultralets are not the cheapest managing agents and it seems they charge extra for anything they do! Recently I felt they might have been more "on top" of a late paying tenant who subsequently skipp... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária

Escrito pela empresa

We're known for our honest and clear advice to tenants and landlords in Hull. In ever-changing private rented sector landlords need a dynamic and responsible agent on their side. We're the professional landlord's choice. Connecting landlords and tenants since 2009.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

111 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 24 horas

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(111)

15 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service!

Absolutely fantastic service from the whole team. I instructed Ultralets for full management and From arranging photographs to tenant moving in, the entire process was smooth and painless. Got a full overview of each applicant in order to make a decision and the most recent tenant still resides in the property and with regular inspections and keeping me updated on any regulatory changes, I know my property is being well managed and maintained. Would not hesitate to recommend these guys to any new or existing landlords!

1 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended for all areas of…

Highly recommended for all areas of property lettings and investment.

Helpful, friendly and professional team, who are always at hand to advise and help out.

Genuine, hard working company, leading the way for lettings in the Hull and East Yorkshire area.

I have had nothing but a first class service with Ultra Lets on multiple occasions. Five stars all the time.

10 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a quick turnaround! 5* Service!

What a quick turnaround! 5* Service!
Had my property photo'd and listed online in less than a week. The entire service from viewings to being let was efficient aswell as being rigorous in the process for finding the tenants. All queries are dealt with quickly by the friendly staff, used them for nearly a year now and wouldn't hesitate to recommend their services.

9 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb service

Very polite and knowledgeable team. The team understood what I wanted and offered great solutions. They gave me plenty of great advice.

4 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY

I only gave a 1 star because i had to if there was an option for no stars then thats the rating i would give this company. This company is the worse I have come across in dealing with! My fiancée and I explained our situation to them. They said understood and there wouldn't be any issues, but the gave us the run around. Very unprofessional, they do not know laws and thinks of themselves as being above the government. They promised calls back and will keep in communication but that wasn't the case. They also lie to cover themselves, made my fiancée wait to even look at a place because they didn't show up with the right keys. So much wasted time and efforts and we didn't even let with them yet. Thankfully so because if it is this unprofessional and chaotic in the beginning I would hate to imagine if we followed through and let from them. WILL NEVER RECOMMEND TO ANYONE! DO NOT USE AMD STAY AWAY FROM Ultralets!

28 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely the worst

Absolutely the worst, most unprofessional lettings agency we have ever come across. They don't care about UK law, turn up with no keys and waste your time, don't call back when they say they will and just fob you off with excuses.
DO NOT USE THIS COMPANY....!!!

28 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Use another letting agent

We was only on the property for 6 months and reported all faults as they happened. They are now trying to charge us for all of this. Absolutely disgusting company to deal with and never been treated in this way by a letting agent. Go elsewhere, anywhere!

At the beginning, this company was very helpful and very fast. They also dealt with an insurance company for us.

However, after we got our keys for the property. Things went downhill. We only got one key between two adults meaning a lot of messing around. The new key is costing us £50 which we have to return to the landlord at the end. This could have been offered as a goodwill gesture but they won't and are standing behind their policies.

They will try there best to get you to pay and they will break the contract by turning up unannounced and not inviting you to the final inspectionbefore you leave. They won't fix problems you report and will use the DPS service to get you to pay for them.

21 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is the worst letting agency i have ever seen

This is the worst letting agency i have had the displeasure of meeting.
I applied for several of their properties on Rightmove and they only responded to a select few. I then went to their website and applied there again.
I managed to get 3 viewings with them, travelled down from Norwich, made the first viewing, only to not meet anybody at the property. I called them and I was told that the property has been taken off the market.
The exact thing happened for the second and third viewings.
The worst part is that they do not even have the decency to give advance warning. They wait till the very day of the viewing to cancel.
I have had to deal with many letting agencies in the past and Ultralets is, without doubt, the worst of the bunch.
0/10, would not recommend them to anybody.

16 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very unprofessional agency

Very unprofessional agency. Booked for a viewing for a property, confirmed by email. Arrived at property with the time frame. No agent arrived, called the office to be told viewing was cancelled and should have received a voicemail. No phone call or voice mail left, but happy to cancel. 40 minute drive each way wasted and no apology. Disgraceful outfit please do not use these people. If they can't remember to correspond when a viewing is cancelled do you really want them dealing with your money. AVOID!!!

27 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I don't know where to start

I don't know where to start. First of all, when I applied for a flat, they asked me for a lot of documents. They are so sloppy in their work that they asked for the same documents many times and I sent them. They asked again as if I had never sent it. They made me wait a long time even though I said I didn't have much time. Then when I finally asked for a positive or negative answer, they said that due to "unforeseen reason", flat is no longer in the ad. They suggested another flat of the same host. I said ok but I asked them to reply to me within 3 days at the latest. As a result, on the 3rd day, they said that the landlord did not want to continue this meeting and the process was negative. To talk about my own situation, I work full time, my employer is also my landlord guarantor, I have positive reference letters from my former landlords and yet the process has been negative. They deserve troubled and non-paying tenants. I definitely do not recommend.

14 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reliable, friendly professional teamwork

We have lived abroad for awhile and the team at Ultralets have looked after our property in Hull for six years. The whole team have been professional, friendly and quick to respond to any questions. They found our lovely tenant for us in 2016 and we were thrilled that they found us such a reliable and considerate tenant. We would highly recommend this team of people. If you are a ‘new’ landlord you can rest easy that you, your house and tenant are in good hands with Ultralets.

14 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Huge thank you to Tom for fitting my…

Huge thank you to Tom for fitting my new kitchen! It really wasn’t an easy job with the old kitchen being in such a state and a few unexpected problems cropping up but Tom has dealt with it and produced a beautiful kitchen! He allowed me to be involved in choosing changes that needed to be made and kept me upto date everyday on the progress! Thank you!

25 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tina at Ultralets was professional and…

Tina at Ultralets was professional and answered all my questions clearly and honestly whilst viewing one of the properties today. The property was clean, well maintained and of good quality . The best property agency I have dealt with to date ! Thank you

10 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

My only regret is that I didn’t use Ultralets earlier ,Spencer and his amazing team take all the stress out of being a landlord

12 de maio de 2021
Avaliação não solicitada
logotipo da Ultralets

Resposta da Ultralets

Thank you for this review Anne and for entrusting us to take good care of your bungalow.

Avaliado com 5 de um total de 5 estrelas

t’s been a pleasure to work with…

t’s been a pleasure to work with ultralets for over 10 years as their preferred supplier and installer of carpets and flooring, they make my job so much easier by always having there properties cleaned out and empty ready for me to fit carpets & vinyl. Thanks to Alice for being so prompt in organising my payments on a monthly basis and the whole team for their organisation in getting me access to properties to carry out my work. Ultralets is a real family firm always a smile from everyone in the office where nothing is to much trouble and have always gone above and beyond to make sure everything runs smoothly.

19 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Team

Fast, efficient, professional and friendly. A great team to deal with. get the job done with minimum of fuss

15 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome experience with these guys

I’ve been involved with renting both residential and commercial space in Hull from Ultralets over the last 10 years. I have to say the team have always been a pleasure to deal with and the workmanship of their maintenance team has been excellent (I work in the building trade) Thank you for such a stress free renting experience. I no longer rent from them but to this day they still help me out with any tenancy related issues and are always happy to help.

28 de janeiro de 2021
Avaliação não solicitada

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