ULX Store Avaliações 

298
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The backpack is exactly what Im looking for. Great material, high quality, modern design, premium look. Perfect for everyday carry. An amazing padded laptop compartment giving enough protection. And... Ver mais

Avaliado com 3 de um total de 5 estrelas

Build quality is okay (Small Crossbody Pack Bag) Generally happy with the product, nice all black look, metal finishes. However to point out a few disappointing areas, the metal zipper tabs m... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought the 'Black Valet Tray' and can say it's an all-round quality product. Comes with a subtle yet attractive wood grain pattern and is scratch resistant, it hasn't shown any signs of degradation... Ver mais

Avaliado com 1 de um total de 5 estrelas

The worst online shopping experience I’ve ever had. It’s been almost 6 weeks since my order was placed and it still hasn’t arrived. I’ve repeatedly followed up via email. My first 2 emails were ignore... Ver mais

Detalhes da empresa


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

298 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(298)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Stopped responding after shipping issue and has not issued a refund

I placed an order (#25563) on 6 March 2023 and it was never delivered because it was stuck due to issues with Royal Mail (which is totally understandable). They asked if I wanted them to try again or receive a refund. Responses were very slow (1-2 weeks in between responses) but I was hopeful they would come with a solution.

I asked them to send it again but haven't heard from them since. I sent 4 emails since then and eventually asked for a refund since I wasn't hearing anything and it was over 3 months since I placed the order. Since 9 May 2023 I have not received any response from them. I even reached out on social media and i'm still being ignored.

Very disappointed since I used to be a fan of your content on IG / YT.

Update; eventually received a refund after writing this review. I'm not changing my rating as i've received notification that "ulxstore.com has flagged your review because they don’t think it’s based on a genuine experience." to save their avg review score...

4 de março de 2023
Avaliado com 5 de um total de 5 estrelas

I love the design of the backpack!

I love the design of the backpack. Perfectly like what I really want from a backpack; great design, and enough compartments for my needs. Highly recommend this for those who are looking for a cool backpack!

26 de abril de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I love the product but delivery too late

I love the product, it is the right size for keeping both a canon r5 mirrorless and an iPad mini along with some other EDC tools. I wanted this review out there because people might think you can use it only for pocket cameras. A camera body with a 70-200mm lens would easily get into this bag, My only issue was with product delivery. As an international order it would take months to get delivered so plan accordingly and order in advance if you need to gift this to someone.

4 de abril de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great products, long waiting time

I think the products are just great. The only issue was the terribly long (several months) waiting time to receive them. But I believe this was the problem of Royal mail, not the brand itself.

31 de março de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good quality, long shipping.

I ordered the Classic Leather Backpack on the 28th of January.
I then waited about a month before receiving a confirmation that my order was shipped (24th of February).

Then I waited about another month before finally receiving my order (27th of march).

However, it's not really ULX's fault. Apparently, there has been a hacking incident at Royal Mail, so that's the reason for the long delivery time.

The quality of the bag is quite good. It's not real leather, but I already knew that, since it's stated in the product description (it's vegan/plastic leather). I wouldn't say that it feels like leather, it doesn't smell like leather either, but it's fine. I do think it's quite expensive for a bag that's not even made of real leather. I also had to pay import taxes, which made it even more expensive...

But overall, I'm happy with my purchase :)

27 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

too slow, no mention of import tax, strong plastic smell

Taking a month to confirm my order and then another 2 months to get my things delivered is a way too long. On top, having to pay import tax, almost 1/3 of the product cost made me decide not to order anything anymore at ULX Store. It is unclear that the products are shipped from UK, so unclear if import tax needs to be paid. Not to mention the strong plastic smell of the desk mat.

1 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Great service and great quality

The team at ULX and Oliur were really awesome in the handling of the purchase I made. The quality was really great and it came in super clutch for my New Zealand trip I recently did!

3 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High quality and luxury

I purchased the Black model.
I am very happy with the quality and it matches my desk environment.
The packaging is also very nice.

10 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst after sales service

Worst after sales service, it's hard to be more dishonest than this company when it comes to fulfilling their responsibilities as a seller. To begin with, the package was sent the day after a follow-up email made after 10 days of waiting, as if by chance. Great not to have your Christmas present in time. But the worst is yet to come: when the package is announced as delivered to the mailbox and is in fact stolen, and more over obviously is way too big to even fit inside, and when I ask the company to see this with the carrier and reimburse me or send me a new package, something to which it is bound by law, they refuse all responsibility and entirely discard themselves. This company is an absolute scam, to be absolutely avoided.

8 de janeiro de 2023
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Resposta da ULX Store

Hi Fabrice,

As I've mentioned before in email, La Poste has given us full assurance that the parcel was delivered to the correct address, if this isn't the case, we'll give you any information you need to file a complaint with them and we'd have no problem reimbursing you if the claim is unsuccessful.

Avaliado com 3 de um total de 5 estrelas

Slow to ship, no customer service

Took a few weeks before order was shipped. Contacted seller prior to it shipping to cancel order, was immediately shipped the next day. Would have rather had the order canceled. Product is nice quality.

11 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality!

Fast delivery, safe packaging, easy tracking and quality product!

1 de novembro de 2022
Avaliação não solicitada

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