Ranjan the agent who served me today was most helpful. His suggestion as to the best action to take since I wouldn't make it for my scheduled train was most helpful. He was v thorough and made sur... Ver mais
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Veja o que dizem as avaliações
I had approached Umrahme for enquires about different Umrah packages. The support agent was very cordial and helpful. He suggested a lot of options that would be suitable for me, very patiently and c... Ver mais
A empresa respondeu
Still I have to make seat booking but overall the website interface is great and easy to use. I have seen some reviews on random seat allocation especially when you are with family and kids. This is m... Ver mais
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It was a great experience to book harmain train for my Makkah to madinah travel. I was booking first time so I was afraid in beginning but booking process was smooth and ticket price offered was 16 SA... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Umrahme is a digital platform belonging to the Traveazy Group, which specializes in providing personalized Umrah pilgrimage packages. Established in 2017 and headquartered in Dubai, our mission is to make your Umrah journey accessible, affordable, and transformative for pilgrims across the globe. We also offer an extended service to those who want to go beyond Umrah and explore the country. It's not just about booking a trip - it's about promising an unforgettable experience. Our core belief - "Let Us Take You There!" - is not just an offer, but a commitment to make every moment of your journey unforgettable.
Informações de contato
Unit No 1503, Swiss Tower, Cluster Y, JLT, 938533, Dubai, Emirados Árabes Unidos
- +971 42457300
- care@umrahme.com
- umrahme.com
4,7
Excelente
297 avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
experiance was great
experiance was great, service and customer care all are very excellent.
16 de abril de 2026
Avaliação não solicitada
Terrible experience with Umrahme
Terrible experience with Umrahme, especially their refund handling and customer service.
I have been chasing a refund for almost a month, and the responses have been completely inconsistent and unreliable. First I was told 3 to 4 days, then 5 to 7 days, then 7 to 10 days. Now I am being told it could take months, with no clear explanation or accountability.
They claim the refund was “processed” on March 25, but cannot provide any proof, transaction reference, or even basic details like the method used. When asked for evidence, they simply say there is none and that I should wait for the bank. This is unacceptable for any financial transaction.
Customer support is extremely frustrating, repetitive scripted replies, no ownership, chats being closed prematurely, and zero transparency. The explanations keep changing from holidays to delays to even a “war situation,” none of which justify the lack of clarity or documentation.
At this point, it genuinely feels like you are being strung along rather than helped.
Very disappointing. If you value your time, money, and peace of mind, think twice before using this service.
12 de abril de 2026
Avaliação não solicitada
The fact that I got a free e sim
2 de abril de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Zarlasht Adnan,
Thank you for your kind feedback. We are glad you enjoyed the free eSIM. It is our way of adding a little extra convenience to your journey.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Mr. Amal Ehab,
Thank you for your kind words. We are glad our fast responses and service met your expectations.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Mr. Saim Malik,
Thank you for your kind feedback. We are delighted to hear that you had a very good experience with our service. We truly appreciate your support and look forward to serving you again.
Regards,
Umrahme Support Team
Very good platform to book train
Fares are cheap compare to other sites n great customer support
30 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Mr. Mohammed,
Thank you for your review. We are pleased to hear that you found our platform user-friendly, our pricing competitive, and our customer support satisfactory.
Regards,
Umrahme Support Team
It was quick and simple many payment…
It was quick and simple many payment options
26 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Mr. Rashed,
We truly appreciate your feedback. It is great to know that you had a smooth experience and found our payment options helpful.
Regards,
Umrahme Support Team
Dont panic, search online to get a tip of communication, keep your phone or device charged with data package, carry a charger for your device, all these are important for not getting to be lost.
Online communication made my life updated and smooth
21 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Shihani Jamal Mohammed,
Thank you for sharing your experience and helpful tips.
We are glad to hear that online communication made your journey smooth and stress-free. Staying connected and prepared really does make a big difference while traveling.
We truly appreciate you taking the time to share these valuable suggestions with others.
Regards,
Umrahme Support Team
Good overall experience.
Good experience. Customer service prompt. Unfortunately they can’t offer seat selection yet, this would make it 5 stars
21 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Mr. Zeeshan Chaudry,
Thank you for your valuable feedback. We are glad to hear you had a good experience and found our customer service prompt.
You are absolutely right regarding seat selection, we understand how important this feature is. We are actively working with Haramain High Speed Railway to enable seat selection on our platform, and it will be available very soon.
We truly appreciate your suggestion and look forward to providing an even better experience next time.
Regards,
Umrahme Support Team
Swift response
20 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Mr. Ibrahim Abdul Abdulrahman,
Thank you for your feedback. We are pleased to know that our team was able to assist you promptly.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Mr. Imadouddine Thili,
Thank you for your feedback. We are delighted to know that everything met your expectations.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Mr. Syed Mazher Hussain Shah Bokha,
Thank you for your review. We are delighted that you had a pleasant experience and look forward to assisting you again.
Regards,
Umrahme Support Team
This is very good service specially for pilgrims
Experience was superb
19 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Mr. Abubakar Yaseen,
Thank you so much for your kind feedback. We are delighted to hear that you had a superb experience and that our service was helpful for pilgrims. Your support means a lot to us.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Sada E Hussain,
Thank you for your review. We are happy everything went smoothly and look forward to assisting you again.
Regards,
Umrahme Support Team
Resposta de Umrahme
السلام عليكم أستاذ/ عبدالخالق شنيف الحاشدي,
نشكركم جزيل الشكر على تقييمكم الايجابي لخدماتنا! يسعدنا أننا نجحنا في توفير تجربة سهلة ومتميزة لكم، فهدفنا دائماً هو نيل رضاكم وتقديم أفضل خدمة ممكنة. نحن نقدر دعمكم لنا حق التقدير.
أطيب التحيات،
فريق عمرة مي
I had a very disappointing experience…
I had a very disappointing experience with Umrahme regarding Haramain train ticket bookings.
When booking train tickets through Umrahme for families travelling together, they separate family members into completely different carriages and seats. This is absolutely ridiculous, especially when families are travelling together for Umrah and naturally want to sit together.
When I raised this issue with their support team, they claimed this was the policy of the Haramain train service. However, this explanation is simply not true. If you book directly through the Haramain train app or website, you can clearly select your seats and ensure your family sits together.
It is extremely frustrating to be given misleading information instead of a proper solution. Separating families across different carriages without even giving the option to choose seats is poor service and creates unnecessary stress for travellers.
I strongly recommend booking Haramain train tickets directly through the official app instead of using Umrahme if you want control over your seating and to ensure your family can travel together.
13 de março de 2026
Avaliação não solicitada
Resposta de Umrahme
Salam Mr. Kabir Uddin,
Thank you for sharing your feedback, and we are truly sorry for the inconvenience caused.
We would like to clarify that seat allocation is controlled by the transport provider (Haramain Train Operator), and seats are assigned based on their system availability at the time of booking. As a result, adjacent or same-coach seating cannot always be guaranteed, especially on busy or sold-out trains.
That said, we always try our best to support seat preference requests, particularly for families, subject to availability from the provider.
We understand how important it is for families to sit together, and we sincerely apologize for the experience you had. We are currently working with Haramain High Speed Railway to enable seat selection on our platform, and this feature will be available very soon to improve customer experience.
We truly appreciate your feedback, as it helps us continue to improve our services.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Mr. Ashraf Hussein,
Thank you so much for your kind words. We are delighted to hear that you found our service awesome and friendly. We truly appreciate your support and look forward to assisting you again.
Regards,
Umrahme Support Team
Resposta de Umrahme
Salam Britel Younes,
Thank you for your review. We are pleased to hear that you found the experience friendly. We look forward to serving you again.
Regards,
Umrahme Support Team
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