Unclaimed Baggage Avaliações 

56
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alisa was very helpful. The other people we worked with were also. The store was cleaner and more organized than I remember. My sister and I come from Birmingham and Wisconsin and we enjoy our side tr... Ver mais

Avaliado com 5 de um total de 5 estrelas

First visit to UB. Definitely worth the drive from Birmingham. It’s a shopping adventure. Much nicer than we anticipated. Enjoyed the small museum and history. The photo op spots & cafe also are ni... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We always enjoy finding great deals on name brand items. It is also interesting to look at the variety of the unique items people pack for vacation.

Avaliado com 5 de um total de 5 estrelas

I bought a kindle e-reader at a good price, $30. Didn’t need anything fancy so that price was worth it. It’s my second one from unclaimed cause I gave the first to a loved one. I also love finding goo... Ver mais

Detalhes da empresa

  1. Loja de Descontos

Escrito pela empresa

The nation's only retailer of lost luggage. Unclaimed Baggage has purchasing agreements for unclaimed items with all domestic airlines and other travel and transportation companies. With five decades of experience processing large volumes of one-of-a-kind items, we maximize each item’s potential for a second life. After these items go through our rigorous readiness process, we determine selling prices based on estimated retail values and conditions, up to 85% off retail prices. We stock approximately 7,000 unique, heavily discounted items each day in our retail store, and thousands more online, where they are discovered and “reclaimed” by new owners. On average, for every item sold, we donate an additional item to someone in need. From the earliest days, our goal has been to find a purpose for any item possible. Over the past five decades, we have established partnerships with a multitude of local, national, and global charity organizations so leftover items can be reclaimed for good.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

56 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(56)

46 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Huge Variety - Impressive Organization

I had so much fun shopping the wide variety of items … couldn’t help think about the people that lost their items and what their story was. I was also thrilled to discover that there is an on-line store with a great website.

24 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

WORST SITE EVER

WORST SITE EVER. DO NOT SHOP HERE!!! Overpriced and have had horrible experiences on their online site as well. Garbage.

15 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Worth the Drive - Fun Experience

First visit to UB. Definitely worth the drive from Birmingham. It’s a shopping adventure.
Much nicer than we anticipated. Enjoyed the small museum and history. The photo op spots & cafe also are nice extras. Didn’t buy anything huge, but left with several finds & simply enjoyed browsing and looking at all the lost luggage items.

12 de agosto de 2026
Avaliação não solicitada
logotipo da Unclaimed Baggage

Resposta da Unclaimed Baggage

Thanks for making the trip up from Birmingham! So glad you had such a wonderful experience and left with some great finds.

Avaliado com 2 de um total de 5 estrelas

They listen an item as fair and as…

They listed an item as fair and as having a hole. When the pants had a large rip in them, they stated instead of as is quality this was a fair quality and the large rip can be considered a hole. They refuse the refund. They also said it was bought using a discount code, which was incorrect, proof provided, and they continued to refuse. They said that I should just donate the pants.

Be aware their quality conditions and that they may be deceptive in their practice of the damages. No photo was included of the extensiveness of the damage to these pants. Also be aware they do get sizes incorrect.

Check prices for similar elsewhere. They are not always a good price

6 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely disappointed – Terrible item condition & unacceptable customer service!

I ordered sunglasses listed in "Good Condition." When they arrived, they had severe, deep scratches right in the center of the lenses, making them unwearable. This was absolutely not regular "wear and tear."
When I contacted customer service about this, the response was incredibly rude and unhelpful. Instead of offering a solution for selling a damaged item, the agent (Emma) simply brushed me off, stated they don't accept returns from Austria, and just sent me a generic link to their FAQ page.
Selling damaged items under a false condition description and then hiding behind a foreign return policy without offering any refund is unacceptable. Save your money and avoid this company, terrible quality control and shocking customer service!!

24 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It's a scam, many products are fake.

Hello, I'm writing this so that others don't get scammed by this company. I bought several gold pieces, and over time I discovered that they sell gold-plated pieces as if they were solid gold. It's a complete scam, and they didn't respond to me at all. They refused to refund my money or anything. Be careful what you buy there; their service is terrible. It's a shame I bought from them for so many years. An honest and reputable company shouldn't do things like this.

Hola, escribo esto solo para que más personas no seas estafadas por esta compañía, compré varias piezas de oro, y con el tiempo descubrí que ellos venden piezas bañadas de oro por oro sólido. Una total estafa y no me respondieron por nada. No quisieron devolverme el dinero ni nada. Cuidado con lo que compran allí , tienen muy mal servicio . Es una pena compré con ellos durante muchos años. Una compañía honesta y correcta no debería hacer estas cosas.

30 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Go for the experience!

Good place to work! Good place to shop. It is a hit or miss kind of shopping but when you get a hit you’re happy with your finds. The online store has better items than in store, YES there is an online store! lol. Go for the experience!

6 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Must Visit Store!

Love love shopping here! I've visited the store before but recently took a trip with my book club and got almost everyone to get their Kindle from here! You can't beat the prices on them and the employees there we're super helpful and kind. Can't wait to plan my next trip back!

27 de abril de 2026
Avaliação não solicitada

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