Undeniable LondonAvaliações 

453
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Unfortunately I have not had a good experience with Undeniable London. I bought my son a bracelet from the site a couple of years ago which he loved. However he lost the bracelet, and so I wanted to o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered an item well over 2 weeks ago hasn't even been sent out tryed contacting them.and no response absolutely ridiculous company

Avaliado com 5 de um total de 5 estrelas

Amazing company my sons necklace snapped purchased by himself in January, emailed and they were happy to sort even nicer they gave a £10 off next order and replaced the chain no quibble at all. Commun... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've ordered quite a few pieces of jewellery now and every one is first class. The quality is absolutely fantastic and all are completely tarnish free. I wear my jewellery 24/7, I don't take them of... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

453 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 10% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(453)

115 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Wrong product. Awful customer service.

Sent me a silver chain instead of gold.

Update: 31st October issue still not received the correct replacement.

Further update 5th November: I was assured on the 1st that I would be provided a clear update on the same day, and that the issue would be resolved without any further delay. It is now the 5th, I haven’t heard anything, nor have I received the correct chain.

Update 14th November: still no update on my order and have not been contacted since the 6th of November. It’s beyond ridiculous now, I just wanted the chain I ordered.

Update 26th November: I am now just being straight up ignored, no updates, no correct product. Awful customer service

Update 1st December: still being ignored.

Update 4th December: still being ignored.

Update 22nd December: Still being ignored

Update 4th February: Still no resolution to this issue. Strongly advise ever purchasing from this site.

Update, 17th March 2026: 6 months down the line and this useless company have not resolved the issue. I wont stop updating this review until the issue is resolved. Were here for the long run

Update 28th April 2026: I sent another email to this abomination of a company. Received a reply which said I would be updated. I’m now so fed up I’m taking legal action due to their breach of the Consumer Rights Act 2015.

17 de outubro de 2025
logotipo da Undeniable London

Resposta da Undeniable London

Sorry about this, you should’ve received the gold chain you ordered. Please email hello@undeniableldn.com
with your order number and a quick photo, and we’ll ship the correct gold piece right away. We’ll make this right, fast.

Avaliado com 5 de um total de 5 estrelas

Just received my chain

Just received my chain, very high quality it’s defo worth the money. I ordered the bracelet months ago and it still looks brand new. Also top notch customer service!

13 de outubro de 2025
Avaliação não solicitada
logotipo da Undeniable London

Resposta da Undeniable London

Appreciate you, Meesam! That’s exactly what we build for, pieces that stay looking fresh long after day one. Glad the bracelet’s still holding strong and that you rate the service too. Shout if you ever need anything, we’ve got you.

Avaliado com 5 de um total de 5 estrelas

I bought this for my granddaughter &…

I bought this for my granddaughter & she is absolutely over the moon with it..thanks a lot will recommend you to my family and friends.

6 de outubro de 2025
logotipo da Undeniable London

Resposta da Undeniable London

That’s lovely to hear and we're so glad your granddaughter loves it! Thank you for trusting us with a gift and for spreading the word to family and friends, it means a lot. If you ever need anything else, we’re always here.

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Just excellent service and delivery on time. And great products

5 de outubro de 2025
logotipo da Undeniable London

Resposta da Undeniable London

Thanks so much for the feedback - great to hear the delivery was smooth and you’re happy with the pieces. We appreciate the support and hope to see you back soon.

Avaliado com 5 de um total de 5 estrelas

Excellent service & products

Excellent service & products

2 de outubro de 2025
logotipo da Undeniable London

Resposta da Undeniable London

Thanks so much, we’re glad both the service and products delivered for you. Appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Purchased Miami Cuban chain

Purchased Miami Cuban chain.

Super sleek, came fast, water proof as it states. Would highly recommend.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Undeniable London

Resposta da Undeniable London

Love to hear that, glad the sleek look, fast delivery and waterproof quality all hit the mark. Thanks for recommending us, it means a lot!

Avaliado com 1 de um total de 5 estrelas

It is over a week since I placed my…

It is over a week since I placed my order and my item is stuck at the delivery depot with Evri!

25 de setembro de 2025
logotipo da Undeniable London

Resposta da Undeniable London

Sorry to hear this - that’s frustrating and not the experience we want you to have. We can see your order is currently with Evri, but we’ll step in and chase this up for you so it gets moving.

Please email hello@undeniableldn.com
with your order number and we’ll follow up with the depot directly and update you as soon as we have confirmation. Thanks for your patience — we’ll get this resolved.

Avaliado com 2 de um total de 5 estrelas

The item was easy to order but was not…

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally radio silence from this company and I’m fed up! I probably will never order from them again and as I’m writing this still no sign of any communication.

25 de setembro de 2025
logotipo da Undeniable London

Resposta da Undeniable London

We’re really sorry to hear this - this isn’t the experience we aim to deliver. Delays with Royal Mail can happen, but the lack of communication around your exchange request is on us, and we apologise for that. We’d like to fix this straight away.

Please email hello@undeniableldn.com
with your order number and the size you’d like to exchange for, and we’ll get this prioritised for you immediately.

We appreciate you bringing this to our attention and would like the chance to make things right.

Avaliado com 1 de um total de 5 estrelas

Horrible company - does not honour warranty

Horrible company
Do not honour the warranty they offer - do not buy from them. I’ve been waiting over 2 1/2 months for warranty claim every single time I messaged them.
Oh, I’ll tell the fulfilment team to get it out to get out to them.
They’re disgusting people to work with stay away, conning and robbers.

19 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality & Service On Point

Purchased a rope chain and some rings from Undeniable London. Came super quick, packaging is class with a little travel bag. Couldn’t recommend more, I’ll definitely be buying again.

11 de setembro de 2025
Avaliação não solicitada

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