UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Ver mais
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Veja o que dizem as avaliações
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Ver mais
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Ver mais
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Ver mais
Detalhes da empresa
Sobre undercover.co.uk
Escrito pela empresa
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowInformações de contato
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Reino Unido
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4,6
Excelente
684 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick delivery and a lovely fit
7 de setembro de 2025
Great quality at bargain prices
Ordered a chenille lined beanie and a matching pair of chenille lined grey gloves. They fit perfectly, look lovely and will be a joy to wear. Items arrived quickly and safely packaged.
My second order, multi packs of Bramble walk socks arrived this morning. They are so soft and warm that after trying a pair on to check they fit, I don't want to take them off. Great bargain as well, because of the special offer on buying more than one pack of three, if you order from them on eBay.
13 de setembro de 2025
Avaliação não solicitada
Easy to use siteExcellent
Easy to use site, prompt delivery and excellent product
28 de agosto de 2025
Prompted service fast delivery good…
Prompted service fast delivery good packaging and items exactly as ordered
28 de agosto de 2025
Easy to order
Easy to order. Good range of products well priced. Good quality. Well informed speedy delivery.
5 de setembro de 2025
Did what it said in great time
30 de agosto de 2025
Happy with Cotton bra
Had the majority cotton bra that i wanted and delivered it in excellent time.
30 de agosto de 2025
A great hat
A great hat, comfortable and gold away easily. Ideal when I am playing bowls .
13 de agosto de 2025
Great quality nightdress. Very reasonable price.
I bought a nightdress from this company and it's just what I was looking for. Great length, I'm 5'4" and it's calf length on me. Quality is excellent and the delivery was quick.
14 de agosto de 2025
Easy to follow instructions when…
Easy to follow instructions when ordering,details on sizes clear and free p and p.I am a senior customer so your set up on line helped me a lot. ( can not remember date of order - but recent )
10 de agosto de 2025
I ordered the same dressing gown in 2…
I ordered the same dressing gown in 2 sizes, returned the larger one unopened, getting proof of postage. I am still awaiting confirmation of return, plus refund. I returned the parcel on Wednesday 13th August via the post office.
7 de agosto de 2025
Resposta da undercover.co.uk
Hi
Thank you for your review. We do advise, once the item has arrived back to us, to allow 2-5 working days for the return to be processed.
However, I have looked in to this and can see that your return was processed and refund actioned this morning (20/08/25).
kind regards
Vikki
Highly recommended company.
I ordered my first item and was really delighted with it. Super fast delivery and excellent customer service. Great communication. Item was real value for the price, very good quality and l have ordered again from this company. Highly recommended.
14 de agosto de 2025
The dressing gown I ordered for my son…
The dressing gown I ordered for my son is really nice. Good size and nice material. Delivery was quick too.
14 de agosto de 2025
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