Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... Ver mais
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Veja o que dizem as avaliações
From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... Ver mais
Brilliant service in store (Leicester) and via direct telephone call with head office in Lincoln. The staff were super helpful and went the extra mile to make sure I had what I needed for my daughter.... Ver mais
I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.
Informações de contato
Bethesda Place 3000, 27103, Winston-Salem, Reino Unido
- uniform-direct.com
4,7
Excelente
985 avaliações
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Poor customer service
PE top had a fault, emailed customer service no response
8 de outubro de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Miss Ali.
Thank you for taking the time to provide a review.
All our customer service queries are responded to within 48 working hours of the emails coming through. Please provide us with some further order details so we can look into this further for you.
Kind Regards,
Uniform Direct.
Very quick delivery from ordering to…
Very quick delivery from ordering to delivery.
Well packaged.
8 de outubro de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Marilyn.
Thank you for your fantastic review! We’re thrilled to hear that you were pleased with our quick delivery and was well packaged. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind Regards,
Uniform Direct
Excellent service … came the next day…
Excellent service … came the next day brilliant quality. Thankyou!!!
28 de setembro de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Victoria.
Thank you for your kind words! We’re delighted that you found our service excellent and our uniforms of brilliant quality. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
As a first time parent I thought…
As a first time parent I thought uniform would be easy.. go to the store order the size thinking they would have a large amount in stock considering the amount of children that go to school each year you would think it would be an all round thing. The store tell me they don’t have (uniform direct) brand in stock so tell me my best bet is to order online. Okay fine not problem.
I go online order the size little do they let you know they also have another brand that steps in when uniform direct go out of stock. I can understand that so get the purchase turns out the step in brand makes the clothes on the small side which doesn’t help when ordering the size you need, but you don’t know that till it comes to the door. I go into the store they are not helpful they just say they don’t know when the next batch will be in. They can’t order me the correct size either as they don’t know them selves if it will be uniform direct brand or this other step in brand. You feel like pulling your hair out. There is not an option online to message for a Pacific brand or anyone to talk to. I have found this such an upsetting experience as a first time mum not being able to get my child’s uniform
24 de setembro de 2024
Avaliação não solicitada
Very happy with the service
Very happy with the service, I ordered on Thursday and received on Saturday morning. Thanks so much.
21 de setembro de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Kaya.
Thank you for your amazing review! We’re so glad to hear that you were happy with both the speed of our delivery and the quality of our service. Your satisfaction is important to us, and we look forward to serving you again in the future!
Kind Regards,
Uniform Direct
Quick and easy
The Web site was easy to use and ordering was very simple. Blazer was sent out quickly.
24 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Darren.
Thank you for your fantastic review! We’re thrilled to hear that you found our website easy to use and that your ordering process was simple. We’re also glad the blazer was sent out quickly. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind Regards,
Uniform Direct
Wish i hadn't of ordered online after 3…
Wish i hadn't of ordered online after 3 weeks and nothing. Contact support and they are rude and obnoxious like they are the customer!
Looks to me like this company has outgrown its customers and doesn't give a crap about customer service anymore. Funny when they started up they needed us now they dont.
29 de agosto de 2024
Avaliação não solicitada
Excelent
Excelent, fast service. I got the product in three days even it was written that will be delivered in two weeks.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Natalia.
We appreciate your wonderful feedback! It’s great to know that our service exceeded your expectations and that your order arrived much sooner than anticipated. Thank you for choosing us, and we hope to continue providing you with excellent service.
Kind Regards,
Uniform Direct
Easiest uniform shop experience
Laura made our experience a breeze. I didn't even have to give sizes, Laura just looked at both of my children and came back with the exact sizes. Best uniform shopping experience. Laura is an absolute legend, thank you
23 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Guest.
Thank you for your kind words! We’re delighted that Laura was able to assist you so effectively and make your experience the best. We will make sure that your comments are passed to Laura! Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
I have placed an order 22 days ago
I have placed an order 22 days ago. 15 working days passed and no uniform. Contacted via email and responded with can take upto 14 working days which has passed. Contacted via telephone today to be told no update on order, we are busy! I understand that however I feel after 15 working days and cannot give me an update is not acceptable. Colleague suggested cancelling order! How is that helping me?! I have a child with no uniform and can only order direct with you.
My only option is to wait in hope that arrives within the next week.
Not great service
23 de agosto de 2024
Avaliação não solicitada
Everything perfect super fast delivery…
Everything perfect super fast delivery .good quality clothing
16 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Anthony
Thank you for your amazing review! We’re so glad to hear that you were happy with both the speed of our delivery and the quality of our clothing. Your satisfaction is important to us, and we look forward to serving you again in the future!
Kind Regards,
Uniform Direct
Perfect 🤩 very quick delivery…
Perfect 🤩 very quick delivery reasonable Price
16 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Consumer.
Thank you for your fantastic review! We’re thrilled to hear that you found our service perfect, with very quick delivery and reasonable prices. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind Regards,
Uniform Direct
Unable to walk around the shop
Unable to walk around the shop, had to be served on a 1-1 basis near the till. My child is trans, this meant for an unpleasant experience of having to ask for another gender blazer as the person serving us made an assumption.
Children are then made to try clothes on next to the till, this includes pe kits etc. this would not be expected of adults.
The whole experience was, frustrating, unpleasant and unnecessarily lengthy. I only wanted a blazer, I could have got it myself in a few minutes but had to wait half an hour to be served.
3 de agosto de 2024
Avaliação não solicitada
Excellent service
Excellent service! The staff is so lovely and very helpful. I really had a fantastic experience buying my daughter’s uniform for the first time! The service we received from the staff named Ceyda was incredible !!
6 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Mariana
Thank you for your kind words! We’re delighted that our staff was able to assist you so well and that you had a fantastic experience. Your positive review means a lot to us, and we can’t wait to assist you with your next order!
Kind Regards,
Uniform Direct
Delivery was quick
Delivery was quick, and the quality of the school blazer seems to be of a good quality.
3 de agosto de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hi Ken.
Thank you for your amazing review! We’re so glad to hear that you were happy with both the speed of our delivery and the quality of the blazer. Your satisfaction is important to us, and we look forward to serving you again in the future!
Kind Regards,
Uniform Direct
Delivered within 24 hours of ordering
Delivered within 24 hours of ordering! Items also individually packaged, which I liked!
24 de julho de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hello Chloe.
Thank you so much for your fantastic review! We’re thrilled to hear that you appreciated our speedy delivery and the individual packaging of your items. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Uniform Direct
A great service
A great service, easy to order, quick delivery. They also noticed I had made a duplicate order by mistake. They contacted me & checked if that’s what I wanted. They refunded me without question. I cannot fault them.
15 de julho de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hello Nicky.
We’re thrilled to receive your 5-star review! It’s fantastic to hear that our service met your expectations and that our team could promptly resolve the duplicate order issue. Your feedback is invaluable to us, and we’re grateful for your kind words. Thank you for choosing us for your school uniform needs!
Kind Regards,
Uniform Direct
Ordering was easy on the web site and…
Ordering was easy on the web site and my items were delivered within 4 days!
10 de julho de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hello Diane.
We’re delighted to receive your 5-star review! It’s wonderful to know that you had a smooth ordering experience and that your items arrived quickly. Your feedback means a lot to us, and we’re grateful for your kind words. We look forward to serving you again soon!
Kind Regards,
Uniform Direct
Easy to order also handy is it shows…
Easy to order also handy is it shows how to measure up and size the uniform needed. Price is not exhorbitant.
The website easy to use and delivery of items was quicker than I expected.
The quality and finish of the items ordered in all aspects is nothing less than first class.
I will be using Uniforms Direct Again. I would recommend them to others who need a good quality uniform.
7 de julho de 2024
Avaliação não solicitada
Resposta da Uniform Direct
Hello.
Thank you for your glowing review! We’re delighted to hear that you found our website easy to use and our measuring guide helpful. It’s wonderful to know that you were pleased with the quality and finish of our uniforms, as well as our prompt delivery. Your recommendation means a lot to us, and we look forward to serving you again at Uniforms Direct!
Kind Regards,
Uniform Direct
Resposta da Uniform Direct
Hello Elizabeth.
We’re thrilled to receive your fantastic review! It’s wonderful to know that our service was both prompt and helpful for you. Your feedback means a lot to us, and we appreciate your kind words. Thank you for choosing us for your school uniform needs!
Kind Regards,
Uniform Direct
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