United Prime Van Lines - Moving company - United Prime Van Lines - Moving company Avaliações 6

Do NOT trust this company with your belongings.
I originally left them a good review because the customer service and pickup seemed fine, but that was a huge mistake. I’m updating this after seeing how they actually handle your things, and it’s a complete nightmare.
I moved from another country to California. I purchased all my belongings four months before my move to Virginia and I paid United Prime Van Line, including two months of storage, expecting my belongings to be kept safe. Instead, what I got back was shocking. My bedframe was completely broken. My brand-new mattress was ripped apart and destroyed. Multiple other items came back damaged, ruined, or in terrible condition. This isn’t just “wear and tear”this is careless, unacceptable handling of someone’s personal property. It honestly feels like my belongings were treated with zero respect. You trust a moving company during a stressful time, expecting them to protect your things. This company failed at the most basic level. I paid them to store and move my items, not to destroy them. Now they’re not taking responsibility of forget the rest of my belonging just my bed-frame and my mattress.
I would never use them again, and I strongly warn others: if you care at all about your belongings, do not take the risk with this company.

My mom contacted the company for a quote and spoke with their rep. She reached out to me and upon further conversations, my brother and husband decided to move her. She informed him she was going in a different direction and he decided to ignore her and call and text me twice as if to change her mind. When I explained I was on a call, and that my family was completing the transport he commented "oh well that's different". I said I was surprised that since she had previously spoke with him and provided an answer, why he would call me. He hung up in my face. I replied to his text messages and providing warning for anyone who might have an interest in working with them or their rep.

UPDATE: in response to your reply since I mention it was my MOM who made the original contact and per guidelines here we can't mention names I do indeed have a screenshot of both the text messages and audio messages from your rep. Let me know if you'd prefer to see AND hear these.

Alex and crew were professional and timely. Handled furniture with care! I highly recommend!!!

They had the best prices and my furniture wasn't damaged at all they were fast and reliable . Great Company I will always use them!

Pathetic Experience - They've been cheating throughout the process in my move and their behavior was so bad that the staff used abusive language / slangs / dirty words (please see my screenshots with few references - Please check the time of the messages as well though they mentioned it is 24/7 service earlier - not very late messages). We badly suffered with our move from New Jersey to Washington booking this mover. They delivered things with lot of damages in 37 days after cheating on the bill. If they reply to this review saying they delivered within the window in the contract they are once again honoring all the lies they told me (Please read my full review to understand what happened with the contract signing and in the process).

Pre Booking Fake Promises - The sales people spoke in very stylish English with us with lot of fake promises. They gave me a quote and when I asked for confirmation on the price they told me that the price will be what was quoted if I provide the same set of things with the dimensions I provided for the quote. They asked me agree on pick up ~2 weeks before my physical move to my new place as I wanted my things in the same week once I move. I was ready to spend ~2 weeks in my old place without my things as I have lot of friends in my old place. The sales staff also asked me to sign on the contract saying the first available date as my move date (~2 weeks after pick up) to avoid the risk of early delivery. They also promised me that I am getting a dedicated truck and hence delivery will not be delayed.

On Pick Up unprofessional Behavior - Pick up was done ~2 weeks before my physical move date and the things I gave was less than quoted with the same dimensions I provided earlier. After loading all my things in the truck the mover mentioned that 670 cu ft was quoted but the things consumed 800 cu ft. He asked for additional money and I refused, it was evening time and office people were not reachable. When I refused to pay extra the mover asked me to pay the initial agreed amount and asked me to sort out the additional payment issue with the office. I paid the initial agreed amount.

In Transit Lies - Their attitude and tone completely changed after the pick up. I asked them multiple times about this additional cu ft mentioned during pick up, and they told they will check and get back (they never got back). Whenever I called them they lied, and they were very unprofessional. They put me with the dispatcher for follow up. The quality of their communication on phone and in text was too bad. In the new place I was suffering with small kids without my basic things.

On Delivery Day - Even the day before delivery I asked them about this additional cu ft and they told they will check. At the time of delivery they told that they will offload things from the truck only after I clear all the payments including the additional cu ft amount failing which they will take the things back for sorting the matter and I need to pay extra for storage and re-delivery. So my situation was that I need to pay whatever they ask to get my things. I landed up paying and they offloaded the things. Many items were damaged.

Post Delivery - I am refused to sign the wordings saying 'I am releasing the carrier from any and all future claims, lawsuits, complaints of whatsoever nature'. They did not process my claim for the damaged things.

I am now realizing that I should have hired PODS container with some helpers using task rabbit instead of this stressful move with this pathetic mover. They were not worth at all for the money I paid