After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... Ver mais
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Veja o que dizem as avaliações
absolutly over the moon. Elizabeth this evening was amazing. the helped me through the process today,with patience, understanding reassurance she did it. She wore the essence of UNITY" in practice... Ver mais
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I started using Unity Trust Bank last year. I have had a number of issues since joining. Their processes are antiquated and involve lots of red tape. Everything seems to be paper based, including a we... Ver mais
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Parish Council Bank Account I am the clerk and therefore manage the banking arrangements. When I need to change the arrangements e.g. changing councillor mandates there are essential security meas... Ver mais
Detalhes da empresa
Sobre Unity Trust Bank
Escrito pela empresa
Who We Are
Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.
We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.
Delivering Impact
- Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
- Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
- We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
- We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
- Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Informações de contato
Reino Unido
- 0345 140 1000
- us@unity.co.uk
- unity.co.uk
4,5
Excelente
409 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Used to be exceptional however they are…
Used to be exceptional however they are just like the other banks now poor and slow service do not return calls or answer queries no longer recommended
19 de junho de 2023
Avaliação não solicitada
Resposta da Unity Trust Bank
Hi Owen,
We're always looking for feedback from out customers and welcome your honesty.
Would you mind emailing us at us@unity.co.uk with a bit more detail and we can certainly look into this for you.
Have a great day!
Thanks,
Unity Trust Bank
*The site is relatively simple to use…
*The site is relatively simple to use. *The greatest problem for me is when I need to track down a payment, I can only go back twice, on the third time I am locked out & need to phone you.
* Bank charges are quite steep in comparison to other accounts & no interest seems to be paid.
* We use Unity Trust because the Treasurer likes it so it is fine by me; happy is the organisation that has a happy Treasurer!
10 de junho de 2023
Resposta da Unity Trust Bank
Hi,
Thanks for your feedback!
We're always looking for how we can make our services easier for our customers.
We try to balance security with ease of use and want to make sure our customers data is secure, while giving them a great service. We are pleased to announce that we are launching a new Online Banking service which is rolling out in the coming months to customers.
We're glad that you and your team enjoy banking with us!
Have a great day.
Thanks,
Unity Trust Bank
The account that I am part of has been…
The account that I am part of has been trying to amend the signatories since January and still not done. Very poor
13 de janeiro de 2023
Resposta da Unity Trust Bank
Hi Martin,
I'm very sorry to hear about this.
Please allow me to resolve the matter for you, I'll send an email across this morning to gather additional information.
Many thanks,
Unity Trust Bank
Web site very difficult to use
Web site very difficult to use. Difficult to sign in. You have invented a middle name for me which I do not have. All in all not user friendly.
4 de junho de 2023
Resposta da Unity Trust Bank
Hi Mr Garley,
Thanks for sharing your feedback with us.
We'll be bring you a new online platform very soon which we can promise will make the experience much smoother.
In regards to an error with your name, I will email you later this morning to resolve the matter.
Many thanks,
Unity Trust Bank
Real human contact and great support
Well it's great to be able to speak to someone easily!
Also staff are excellent at providing information and support
10 de maio de 2023
no return call
We asked for help and the person we got through to said he would phone us back later that afternoon as he thought the reason we could not log in was that a system was down. We never received a phone call.
22 de maio de 2023
Resposta da Unity Trust Bank
Hi GMP,
We're very sorry to hear about your experience.
When we promise to do something we always endeavor to deliver on our promise, I'm sorry we haven't on this occasion.
I will contact you by email this morning to gather further information from you about this.
Many thanks,
Unity Trust Bank
Resposta da Unity Trust Bank
Hi Christopher,
Thanks for leaving us a review!
We're pleased to hear you're making the most of our online services and we hope to bring you further enhancements very soon so keep a look out.
Have a great day!
Many thanks,
Unity Trust Bank
Services are great
Services are great, both on line as well as telephone contact staff ate very supportive
29 de maio de 2023
Online banking is clunky and of poor…
Online banking is clunky and of poor design. The system is outdated - not sending payments after 3.30 or on a weekend is not acceptable.
The site is not mobile friendly and therefore difficult to use on a phone.
There is no app to support the online banking.
4 de junho de 2023
Resposta da Unity Trust Bank
Hi Gary,
Thanks for taking the time to leave your valuable feedback.
We're very sorry to hear about your experience with using our online services.
We've been working hard behind the scenes to bring you a new online banking platform which I'm sure will fix some of the issues you've raised, please keep a look out for your invitation.
Have a great day!
Many thanks,
Unity Trust Bank
Consistently good customer servcie
AS a long term customer I find Unity Trust Bank’s customer services excellent and their website easy to navigate,
31 de maio de 2023
Straight forward easy access
Straight forward easy access. Staff helpful when needed.
25 de maio de 2023
Poor online interface
Possibly the worst online banking interface I've used. My main gripe is the transaction authorisation, which doesn't let you interrupt the 30 seconds of spiel about "you've just tried to ... if this wasn't you then... if it was you then...". And yoiu have to run through this rigmarole just to LOOK at transactions from more than 3 months ago. A simple improvement would be to just let you interrupt.
3 de maio de 2023
Resposta da Unity Trust Bank
Hi Steve,
Thanks for taking the time to leave some feedback.
We greatly appreciate hearing what our customers think. We're really excited to announce that we're upgrading our Online Banking platform and we're currently getting ready to roll this out to our customers.
We've updated the user interface, making it easier and more intuitive to navigate, and we've also implemented search features and a refined payment process to make everything more convenient for our users.
In the meantime, if you have any questions please don't hesitate to email us at us@unity.co.uk
Thanks,
Unity Trust Bank
supportive and constructive help
4 de junho de 2023
All in black and white straightforward…
All in black and white straightforward easy access, happy overall with services.
4 de junho de 2023
The forms are relatively easy to…
The forms are relatively easy to complete and the phone is answered with helpful responses
Unusual for most banks
17 de maio de 2023
Paying new beneficiaries
No real issues, but I am an NEU treasurer and I have recently been making multiple hardship payments to striking members. The authorisation process for each individual payment is pretty arduous. Is there no way we could make bulk payments (say 10 at a time)?
22 de maio de 2023
Resposta da Unity Trust Bank
Hi Tony,
Thanks for taking the time to leave some feedback.
We greatly appreciate hearing what our customers think. We're really excited to announce that we're upgrading our Online Banking platform and we're currently getting ready to roll this out to our customers.
We've updated the user interface, making it easier and more intuitive to navigate, and we've also implemented search features and a refined payment process to make everything more convenient for our users.
We've also redesigned Bulk Faster Payments which will be rolling out shortly after.
In the meantime, if you have any questions please don't hesitate to email us at us@unity.co.uk
Thanks,
Unity Trust Bank
A thing that has happened to me is access code is not recognised.
A thing that has happened to me a number of times is when you have to get a code to access transactions by phone, when you enter the code on the keypad it is not recognised,
30 de maio de 2023
Resposta da Unity Trust Bank
Hi Patrick,
Thanks for sharing your feedback, I'm sorry on this occasion you've not had a great experience.
We have been working closely with our third party provider to rectify the issues you've experienced with Secure Customer Authentication and you should notice a difference now however, if you do continue to run into trouble please call our team on 0345 140 1000.
Have a great day!
Many thanks,
Unity Trust Bank
Usually I have a good experience but…
Usually I have a good experience but sometimes the recognition of passwords is slow and when authentication code entered access is not very speedy, or I even have to start again
30 de maio de 2023
Resposta da Unity Trust Bank
Hi Ann,
Thanks for leaving us a review!
I'm glad to hear that overall it seems you are happy banking with us however we take on board your feedback regarding logging in to online banking.
We will shortly be launching our new online banking platform and a lot of the issues you experience today will be rectified to enchase the customer journey.
Have a great day!
Many thanks,
Unity Trust Bank
Always straight forward to use for my…CiC finds Unity Bank systems straightforward to use
Always straight forward to use for my CiC organisation
28 de maio de 2023
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