Unlimited Vacation Club Avaliações 

Got taken by a talented sales group at a Secrets resort. They demo'd amazing savings and amazing resorts at high cost that I immediately balked at. When they presented a less expensive level of membership, I became interested, but they failed to tell me that the lesser membership level meant far less in the way of saving, availability, resorts, etc. Also they failed to send me a copy of my contract, and notify me that I had 5 days to back out 100%. Only after the 5 days did my online registration information appear and I could explore what my membership level actually gave me the power to reserve. I was and am sorely disappointed. I guess I can get some value out of what I've invested, but I won't be seeing the 15 years of 50% discounts that I really thought I might well have signed up for. More like 15 years of 25% discounts on the least desirable rooms during the least desirable seasons. Full price otherwise.

Kudos to the sales team, they did a great job. I am not easily swayed (or so I thought), but I fell for it hook/line/sinker.

So buyer beware. Based on online forums and discussions, if you bought the full, most expensive level membership, and you travel 3-4x year, and you're super flexible about timing of travel, this could work well. But anything short of that, and troubles begin...

We were members, they say that if an event happens in your life that makes it hard or impossible to pay, you have the ability to freeze payments. That is not true at all, my wife got stage four lung cancer which she eventually beat. They would not work with us at all, in fact they harassed us with multiple daily phone calls and emails, collecting thousands of dollars for the UVC, which we were unable to take advantage of because of bills for cancer treatments, and medications.
We were finally able to stop the payments after a few years, and booked a vacation via Apple not using the club obviously, we then go through another presentation to get the free coupons to be used for spa or whatever, present them with our previous experience and amount money they collected already. At first they claimed they didnt own UVC during the time period we had our issues but that proved to be incorrect and they did in fact own UVC during the majority of that time. You think a reputable company would apply that amount to a new contract; but you would be wrong they more or less gave us the middle finger, offering us hotel stays, and then blaming our experience on the location we made the contract with as lying to us

BY far the WORST Club to Ever Join. Way too many restrictions, customers service has no clue to what the contracts say or how you can use your time that you already paid for. DO NOT JOIN THIS, they do nothing for their members !!!!! The discount they "SAY" they give you is a BULL because you can book cheaper thru a travel agent or get the same price, Save you money!

Had a great experience when staying at the resort in Punta de Mita . Food was excellent as was the spa where we spent a whole afternoon. If you are just looking to relax then this is the place for an all inclusive. It is not on the cheaper end of the scale for all inclusibes but that reflects in the quality you get.

Total Scam. I quote "UVC and World of Hyatt are partners, they're like one and the same. If you find a lower price online, I will beat it by 25%." Turns out that's not true, only applies to two Hyatt locations. To get out of the agreement, they make you pay 50% of the total cost which can be tens of thousands of dollars. They will not honor the terms as explained by their representatives. They will reinterpret the terms later to scam you out of your money and you will get no benefits. Fraudulent organization

I got caught up into investing through there high pressure sales approach. They get you in a big room give you free drinks and tell you a bunch of crap that sounds good. I signed a 10,000 contract. 2 days later I found all this great info on trust pilot and I canceled just in the nick of time. They have a 5 day cancelation policy. So I was able to get out of the BS contract. I don't know if the company is legit or not but I'm not trying to find out either.

Is it worth it? My wife and I bought the unlimited vacation club. We were married Nov 2019, went on our honeymoon, January 2020 at a Secrets resort in Riveria Mya, Mexico. Truth, They sales pitch you on free couples massage if you sit through an hour long presentation. They give you drinks, have supervisors tell you all the $$ you are losing if you don’t buy this thing. There job is to sell you. So we put down $5k for a 5 year membership. You ask if it was worth it? Here’s the truth. When we got back into the country January 2020 the first case of Covid in the United States happened. By March 2020 the whole world shut down. Fast forward Nov 2020 my wife is pregnant. April 2021 we buy a house. August 2021 we have our baby girl. Life happens. Especially as newlyweds. Now that our baby girl is a little over two and we’re finally settling in we want to use our premier nights. Basically a one week free vacation that we earned paying $5k back in 2020. It is now 2024 and we know our membership expires Jan 2025. So I go to book a trip which we deserve and they tell me my premier nights expired March of 2024. Why the f” would my premier nights expire before my membership expires? Makes no sense. So I email customer service and beg them to extend me. They grant me the extension and we book our week long vaca for Nov 3rd-10th 2024. Right after we find out my wife is pregnant with baby number 2 and our due date is Dec 9th. We’re not flying a month before her due date for a vaca. So I called customer service again and I had to email them again my story. I just got an answer today that all sales are final if we cancel our reservation because we already got an extension once. Awesome. So they won’t do anything about it. $5k in 5 years and we did nothing with it. Not worth it at all. I’m sure if you shop around you can find an all inclusive deal for a couple for a week for a lot cheaper then $5k. You asked the truth. Newlyweds that have real future goals are prey. And it’s not worth it if you know you want kids, house, etc. if you have the $$ to go on multiple vacas a year then it’s prob worth it. If you have a family, house, upgrades, etc. vacation club is a complete waste and once they have your $$ they will do nothing to accommodate you once anything in life happens. Not worth it. In the future we will gladly sit through an hour presentation to get a free couples massage and drink there booze, but not a chance giving up my credit card again. No thanks.

AVOID THESE PEOPLE AT ALL COSTS.

They do not give you what you pay for and the accommodation at some of their resorts are absolutely vile, filthy and disgusting.

Don’t allow them to ruin your holidays like they did ours.

I was on a vacation holiday with jet2 and have never had a problem with jet 2. I was with my partner after are baby died at 23 weeks. We were not in a good head space. We was approached by people at a desk which was next to the main desk. It had a world of Hyatt plaque and everyone acted professional. They give you a big speech and offer you gift vouchers. Which you don’t guess unless you sign up. Then they take your money and everything changes. Everyone turns into ghosts. No one is reachable. No more questions answered.
You then go to the concierge service you was promised. They don’t have a concierge service. They take your call and talk to you like spit. If the person on the phone thinks you are asking to many questions. They then put you on hold and pass you around without getting anywhere. They’re a scam and they want £2900 a year for 3 years. I’m having to go the legal way to get back my funds. They’re disgusting and need to be stopped. They pray on people on holiday in hotel foyers. UVC the pass you onto U holidays. This is the icing on the cake. No one is actually English even though you request it. They pass you around for days. Say they will call you back.

UNLIMITED VACATION HOLIDAYS IS A SCAM.

The good reviews are their employees. Avoid them at all costs. You will lose £10000!!!

First time at an all inclusive resort. At checkin, between the lady's accent and trying to eat for the first time all day, I found out I had signed up for the sales pitch. They wanted $99,000 for a 40 year membership. Being 69 yrs old, I said no didn't need that, they kept coming back with different offers and we kept saying no.Finally, their last offer was a 5 night 6 day stay for $1500, excluding airfare.That, we accepted and have booked a trip for December. Very high pressure sales pitch, but you have to stick to your guns and not be intimidated.

El resort drems huatulco deberia tener dentro o a un costado de alberca su mar asi como asientos de roca junto a ese bar, de preferencia que el techo de sombra a parte de la alberca, eso se agradece mucho para no andarse peleando las palapas o paraguas y acomodando cerca de la orilla de las albercas. El gym igual deberia ser 24 horas con ingreso de la tarjera, el horario que tiene servicio normalmente se prefiere usar para albercas, restaurantes, eventos, tours, etc. De bebidas extrañe mucho los mojitos rojos, no los tienen, solo limon y mango. Opino que estas cosas de 10 lo bajan a 8. Pero lo que si baja de 8 a 4.5 fue la mala experiencia qur tuve con la membresia UVC, el agente que nos convencio a mi esposa y a mi, lo hicieron en gran parte con mentiras, primero te llevan con sus fotos y publicidad engañosa a soñar con viajes extraordinarios, despues te van metiendo poco a poco en la opcion de membresia que creen mas conveniente para ti y te hacen proyecciones para hacerte creer que es una ganga, te engañan diciendo que te conseguiran promociones cuando en realidad te van diciendo los beneficios de manera progresiva, aparte de ello te MIENTEN diciendo que el tipo de promocion que te estan dando ya no se cancela, el contrato no te lo dan a leer al inicio, te muetran parte de el desde sus equipos, en fin, muchas cosas que no me parecieron, por suerte se defender mis derechos y al ver su contrato claramente es un contrato autorizafo por profeco. Es decir, si haces las cosas bien, quiza no tengas que irte a conciliar en profeco. Su cláusula octava estipula la terminación anticipada sin responsabilidad, la cual debe ser dentro de los 5 dias habiles siguientes al contrato, lo cual cumple con lo dispuesto en el artículo 56 de la Ley Federal del Consumidor, el chiste es notificarles por escrito y que te acusen de recibido, que no deseas continuar con la contratación de sus servicios. Si lo haces vía telefónica son tramposos. No te dan folio dicen que pasarán el reporte y en 72 horas te llamaran, lo cual jamas haran, si lo hacen te diran mas cuentos chinos. Obvio es con el fin de que pasen los 5 días.... concluision, hagan su escrito de terminación anticpada, mándenla con correo certificado que es ir a correos de México ahí les dirán los requisitos de llenado del sobre en que irá si escrito y con el ticket de envío listo, ya quedo la notificación en tiempo. No paren ahí, envíen al correo electrónico de la empresa el escrito con el ticket escaneado y pidan les acusen de recibido. Comenten el tema con su agente de ventas [graben todas las llamadas] y diario estén presionado vía telefónica la terminación anticipada. Si tienen la mala fortuna de haber hecho un contrato de financiamiento, no se preocupen sus pagares deben cancelarse, si hacen este proceso, solo hagan también el correo certificado con esa empresa diversa e igual notifiquen vía correo electrónico y llamada. Y listo podrán volver a sentirse liberados, salvo un pequeño detalle que si te raspan, si les dieron vales por 300 dólares para compras en su tienda y los cambiaron. Eso si se tendrá que pagar... pero bueno que va a una serie de fraudes que aun sin iniciar la vigencia del contrato. Te percatas de todas las irregularidades que hacen.. si pasaron los 5 días. Ahí también se termina antes, pero con pena convencional del 30% d3l valor de contrato, algo así como 90 mil pesos aprox, dependiendo el calor del dolar....

We visited Dreams Tulum Resort for vacation and were approached for a membership presentation with Unlimited Vacations. We initially agreed to sign up, and due to unforeseen circumstances had to cancel. In the contract, you legally have 5-15 days to cancel without penalty. I canceled 4 days after signing the contract. I sent an email on 5/21 about the cancellation. I spoke to Luis and Jose, plus their Supervisor in Member Services on 5/22 and 5/23 and they confirmed they received the email cancellation and that it would be processed. They also confirmed I would receive a call from the Sales Floor. I spoke to Manuel and Luis at the sales room at Dreams Tulum and also confirmed with them on the same dates of the cancellation. Please explain to me why I was charged ANYWAY. I called the Payments Department and spoke to Brian today, and he claims it will be escalated and some more BS. Same BS they have been saying all week. They've tried to use bullying tactics lying saying I was in breach of contract (Manuel from the Sales Floor said this to me today 5/25/2024). He also lied and said that per the contract 50% was due, which is not true because I read contracts thoroughly so I know what my rights are. They are supposed to refund me the down payment and cancel the membership since it was canceled within 4 days of purchase. I kept being told I would receive email confirmation of cancellation. I canceled 5 days ago, and still haven't received anything but phone calls stating I was in breach of contract, I wouldn't be able to cancel due to the contact and more BS. I recorded every single call and stated on each call actually on page XYZ it shows that if I cancel within 5 business days I would be fully refunded and not charged any future payments. So you're in breach of contract. You were able to send me confirmation of the membership SAME DAY, but yet its been 5 days since canceling and still nothing. Thankfully I recorded every single call. Now I am reporting them for fraud

Horrible company! They take your money and don’t deliver on their promises. Stay away!! They lie. They told us kids under 12 are free which is why we signed up as we have little ones. Booked our first trip to find out we had to pay. They told us no blackout dates and there are lots. Their customer service is terrible. They advertised a new resort to get there and find out it was a run down takeover. They promised us a refund at the hotel for the nights we did not use because we checked out early related to the conditions of the hotel flew back home and we have yet to get our money back. That was 3 months ago. Called left messages to their quality assurance division and they won’t refund my money. Very angry and upset. DO NOT JOIN!!!! You will lose money. I have lost thousands.

Fuimos al hotel maroma Beach en Riviera Cancún por las Navidades. Todo fue un sueño con nuestros Beneficios de socios repetiremos con mucha probabilidad las próximas Navidades !

Amazing experience!
Lovely people for a complete travel program.
Already used a certificate in an Alua Hotel in Fuerteventura.
Lovely island and big emotions.
Want to repeat it!
Thank You!

Terrible company. Cares more about the contract than customer service. Super high pressure sales tactics to get you to agree to something that is “customizable” but really they’re taking away perks if you ask for less to make up for the difference.

I wasted 2.5hrs to sign up to figure go back on and figure out how big of a waste of money it was after I already signed the contract.

I then went back to cancel. It took another 2 hours. They used high pressure sales tactics to try to sell me a different plan and wouldn’t take a no. They forced me to give back leisure cash because it was a supposed an “incentive” but I wasted so much time with this company that is only 20% associated with Hyatt.

Be careful: They are not Hyatt when they are only 20% owned by Hyatt.

All the prices are variable but they will take away perks to make it “worth” it. The perks are not perks. You are paying for them in one way or another.

After a very slick sales meeting, the sales representative wrote down on a piece of paper the benefits we could receive, I duly signed the contract but to may amazement after the 5 days cooling off period I went into more detail on the contract (my mistake for trusting and not reading) to find there is a stark difference to what was discussed and what I signed up for. We were also promised a minimum of 25% discount on our bookings the their website which could go up to as much as 70% but it is a con, I can buy the holiday through a high street travel agent with flights cheaper than than the discounted rate offered through their website. I have wasted $32000 dollars £24,000 and would not recommend anyone to buy into this product. I have asked to cancel as I have not used their products and they are not interested which shows you how much they value customers - we are just meal tickets to a bad product

We think the offers of uvc are really great. The value, the flexibility, all of it give us a better way to organize our vacation budget. At the end we save more and get more quality.

Unlimited Vacations Club, UVC, is a scam. DO NOT join their membership. They seem to have hired people to scour forums like Reddit or other sites to try to write 5 star reviews and outweigh all the 1 star negativity they deserve.

DO NOT JOIN UVC. They'll bribe you into their timeshare presentation, take up your whole day, manipulate you into signing a contract and giving them your hard earned money. They'll use alcohol and unethical practices to persuade you into their scam membership.

Los chicos fueron muy amables! Nos dieron incentivos por atender a la presentación y nos mostraron su Club. Definitivamente disfrute mucho de los regalos que nos dieron! Vale la pena!