Emailed support when having a problem getting their SmartDNS to work on my PC. Daniella replied very quickly and gave me very clear instructions on how to resolve it. Great service.
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Veja o que dizem as avaliações
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... Ver mais
A empresa respondeu
I’ve been using Unlocator for a year now, purchase they’re 2 year special. They have a simple UI interface and are prompt with supporting their users with trouble shooting any issues in an efficient a... Ver mais
A empresa respondeu
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Informações de contato
Hammerensgade, 1267, Copenhagen, Dinamarca
- info@unlocator.com
- unlocator.com
4,4
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Dstv Streaming from Europe issues fixed
In July I reported an issue of not being able to watch DStv Africa from Europe and they told me they would investigate. I actually thought they had forgotten about the issue only to receive an email today that it has been fixed I tried again and it works. Currently watching BBNaija Allstars
23 de agosto de 2023
Avaliação não solicitada
Resposta da Unlocator
Hi there,
Thank you for your good reply! If you face any issues with our service, please don't hesitate to contact us at support@unlocator.com .
Works great for MLB.tv
Been using Unlocator for many years primarily to access MLB.tv to watch in-market games. Blackouts are the worst. Generally works flawlessly, but sometimes it gets out of whack and I need to work with customer service to resolve the issue. They are always very responsive and attentive to their customers.
23 de agosto de 2023
Avaliação não solicitada
Resposta da Unlocator
Hi there,
Thank you for your good reply! If you face any issues with our service, please don't hesitate to contact us at support@unlocator.com .
Asking a question
Update: Unlocator apparently now have a new payment provider that can't seem to access my payment, so sadly I will have to stop using Unlocator - It's a sad situation and hopefully they don't lose too many customers because of this issue :-(
I don't have need to contact customer support often but, when I do (as was the case today) I emailed them and they responded extremely fast. I think the level of Customer Service is excellent. 10/10 😁
15 de agosto de 2023
Avaliação não solicitada
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it alot!
If you need to contact us again in the future, please don't hesitate to do so!
Quick Customer service
I got an immediate response and good customer service in trying to solve the problem
11 de agosto de 2023
Avaliação não solicitada
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it alot!
If you need to contact us again in the future, please don't hesitate to do so!
Great service
6 de julho de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello,
Thank you for the good review! We appreciate it a lot!
If you need any assistance with our services, don't hesitate to contact us as support@unlocator.net, we are always ready to help.
Customer service were quick and helpful.
21 de junho de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello,
Thank you for the good review! We appreciate it a lot!
If you need any assistance with our services, don't hesitate to contact us as support@unlocator.net, we are always ready to help.
Replied in less then a day with my…
Replied in less then a day with my concern. Worked great for the purpose I needed.
7 de junho de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello,
Thank you for the good review! We appreciate it a lot!
If you need any assistance with our services, don't hesitate to contact us as support@unlocator.net, we are always ready to help.
I had issues connecting to iPlayer so…
I had issues connecting to iPlayer so logged a support ticket. I was attended to within 24hrs and after following the advice got to a solution. Thanks Unlocator team!!
31 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello Riad,
Thank you for the good review! We appreciate it a lot!
If you need any assistance with our services, don't hesitate to contact us as support@unlocator.net, we are always ready to help.
Very responsive and efficient problem…
Very responsive and efficient problem resolution. Friendly customer service and reliable website.
30 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello Riad,
Thank you for the good review! We appreciate it a lot!
If you need any assistance with our services, don't hesitate to contact us as support@unlocator.net, we are always ready to help.
Good Reliable Service
Good Reliable Service. Good Customer Support.
31 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello Riad,
Thank you for the good review! We appreciate it a lot!
If you need any assistance with our services, don't hesitate to contact us as support@unlocator.net, we are always ready to help.
No hotstar. The website states it supports hotstar…
Update on the incident. Unlocator have refunded my amount without any questions and I appreciate for such a quick response. But I would also ask them to add a note on their website that hotstar is not supported at the moment, that would be really helpful for the customers. Due to this positive response I am changing my star rating and in future if hotstar is available then I will definetly subscribe.
The website states it supports hotstar and thats the only reason I subscribed. But Hotstart doesnt work and the customer care says it doesnt work also. So it is misleading that they state hotstar works on their website and which makes people subscribe.
27 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hi there,
Thank you for sharing your experience with Unlocator.
We are glad to hear that our customer support team was responsive and that you received a quick refund. We strive to provide excellent customer service, and your positive experience is encouraging for our team.
Regarding the Hotstar channel issue, we are currently working on solving it, and we would like for you to come back to Unlocator once the issue gets resolved so you can test it out for yourself.
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.net
Great customer service and product
Great customer service and product! Used this for many many years with no issues.
26 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello there, Thank you so much for your good review! Don't hesitate to contact us if you need any assistance.
Great company great service
I have been with Unlocator for many years and always found the service extremely reliable. When the occasional issue has arisen their customer service team are very helpful, responding quickly to your query and resolve the issue promptly. Thanks
24 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello there, Thank you so much for your good review! Don't hesitate to contact us if you need any assistance.
Great customer service
Great customer service. Responds quickly so I can watch my team.
16 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello there, and thank you so much for your good review! If you need any assistance and need to contact us, please feel free to do so on support@unlocator.net
Fixed issue right away
Fixed issue right away. Always very responsive when rare problem occurs
11 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Thank you for your review! Don't hesitate to contact us if you need any assistance.
great customer experience
always available to fix any issues in a timely manner
4 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Thank you for the good review!
If you need any assistance you are more than welcomed to contact us again at support@unlocator.com .
Excellent Service
Very quick response from Technical Support and issue was resolved with no delay. Very good service for over two years.
5 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello there, and thank you so much for your good review! If you need any assistance and need to contact us, please feel free to do so on support@unlocator.net
All round awesome service!
Professional service, quick response time and great customer experience!
4 de maio de 2023
Avaliação não solicitada
Resposta da Unlocator
Thank you for the good review!
If you need any assistance you are more than welcomed to contact us again at support@unlocator.com .
Great customer service
12 de abril de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello Muhammad, Thank you for the good review!
If you need any assistance you are more than welcomed to contact us again at support@unlocator.com .
This product does not work for UK tv
This product does not work for UK tv. I tried to use it over a year ago. It didn't work. For a month they told me they were looking into it and fixing the problem, but they never did.
Recently I enquired whether it was now working. They told me it was, and so I signed up again. It did not work. Once again they said that they would try to fix it. After a few days of trying I realised that this was going to be a repeat of my previous experience. I asked for my money back, as I had been mislead and had only signed up to watch uk tv. I have not received a refund. I won't try again.
1 de abril de 2023
Avaliação não solicitada
Resposta da Unlocator
Hello Nick,
We apologize for the inconvenience you have experienced while using our services. We assure you that we will do the best we can to make sure that you are satisfied with our services, so please, contact us at support@unlcator.com so we can see what we can do to improve your experience with Unlocator's services.
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