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Uno Lighting Avaliações 16

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O TrustScore é 4 de um total de 5

4,0

Loja de Iluminação
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Detalhes da empresa

  1. Loja de Iluminação
  2. Fabricante de Luzes

Escrito pela empresa

Supplier of Residential and Commercial LED Lighting, Supplying High End LED Lights for Kitchens Bathroom Bedroom Front room Living Room Hallway for both Residential and Commercial Settings, specialising in low level lights, marker lights, and soffit lights. Uno has a team of lighting experts, who can help guide you through your projects, to achieve an amazing outcome.

Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

16 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Great service

Looking to add a ceiling led strip and I was struggling to find the required products.

Spoke to Paul at uno firstly via their web chat service and then by phone. Great service, giving me the required list of products to purchase as well as walking me through the install process for the led strips.

Initially ordered cool white with the wife changing her mind 30 mins after putting the online order through. Rang back and spoke to Paul who was happy to accommodate and swap for the cool to the warm white no issue.

Will update the review if anything goes wrong otherwise take it as a great service and products.

14 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent service. I ordered some LED plaster profile and needed it urgently before the plasters arrived. It was sent that day and received the next day. All arrived in good condition and well packed. UNO was the best price I could find online. Thanks

6 de novembro de 2025
Avaliação não solicitada
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Resposta de Uno Lighting

Hi Mike, Thank you so much for your feedback — we really appreciate it.
I’m glad to hear the plaster-in profile arrived quickly and in perfect condition, especially with your tight timeline before the plasterers arrived. We always try to turn urgent orders around the same day where possible.

Great to know you found our pricing competitive too.
If you need any further LED profiles, strip lighting or support on your project, we’re always here to help.

Thanks again for choosing UNO Lighting! Paul Mount

Avaliado com 1 de um total de 5 estrelas

Ordered 20M of walk over LED profile…

Ordered 20M of walk over LED profile and got Sent a mismatch of products, didn’t match up so couldn’t be used. The diffuser on 4 lengths was suited for under counter lighting not walk over. Company markets itself as a lighting provider for commercial projects but couldn’t get 10 lengths right.

UNO told me I’d need to wait several weeks for the supplier to investigate and a correct product may get sent out, taking me out of my return period. Pushing the issue back on to their supplier is wild to me as I didn’t order from their supplier, I ordered from them. They picked it and sent it out.. They should have sent the product I ordered out and rectified their fault as soon as I notified them IMO. Poor customer service.

Sent the whole order back because they wouldn't exchange the 4 wrong ones for the ones I ordered. They stated I had to send it back by a date 6 days ahead to be difficult although I was around 12 days into my 30 day return period. The return for a refund was at my cost of £30 UPS and they don’t refund your initial delivery of £18 so all in all I’m out £48 and a week delay on the project due to no fault of my own. If you advertise a product and someone buys that product, you’d of thought they would receive that product. Not with these guys, Well done UNO, you’ve excelled yourself.

Bad experience.

Had a better experience with ULTRALEDs

23 de junho de 2025
Avaliação não solicitada
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Resposta de Uno Lighting

Hi Lance

Thank you for your feedback. We’re genuinely sorry for the inconvenience caused by the incorrect part in your order.

While most of the items you received were correct, we understand that the diffuser on four lengths didn’t match your intended use, and we appreciate how frustrating that can be — especially when working to project deadlines. We take full responsibility for the picking error and apologise for the disruption caused.

We’d also like to clarify a few points for transparency:

* We offer a **30-day return window for a full refund**, regardless of the reason.
* In cases where **there is a fault or shipping error**, we also **refund the original shipping and return postage costs**.
* In your case, a **full product refund was issued**, and we’re sorry this didn’t fully address the inconvenience caused by the return cost.

Your feedback has been shared with our team, and we’ll be reviewing our handling of partial order issues to improve how we support customers in future.

We appreciate your business and the opportunity to learn from this. If there's anything more we can do, please don't hesitate to get in touch.

Paul Mount
Customer Service Team
UNO Lighting

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Let me know if you'd like a shorter version for public review replies (e.g. Trustpilot, Google) or want to tailor the tone further.

Avaliado com 5 de um total de 5 estrelas

Ordered 6 emergency lights excellent…

Ordered 6 emergency lights excellent lights excellent service will use again.

Thanks. Uno

23 de janeiro de 2024
Avaliação não solicitada
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Resposta de Uno Lighting

Hi Jonathan, we are happy to hear everything went well with this project, it was a pleasure working with you. Looking forward to the next project, many thanks Paul Mount Team, Uno!

Avaliado com 5 de um total de 5 estrelas

Excellent, would highly recommend 👌

We first of all contacted Uno to check what was needed for a continues cob light, they were very helpful.
So ordered Bespoke led cob and driver. Value was excellent.
All set up , very pleased
Order no 2618

18 de dezembro de 2023
Avaliação não solicitada
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Resposta de Uno Lighting

Hi Christine,

Thank you for your kind review and for choosing UNO Lighting!

We’re really glad our team could help guide you through the setup for your continuous COB lighting — and even happier to hear you’re pleased with the final result. It’s great to know you found both the product and value to your satisfaction.

Thanks again for your order, we appreciate your support and look forward to working with you again on future projects!

**Best regards,**
The UNO Lighting Team
Paul Mount

Avaliado com 5 de um total de 5 estrelas

Great experience

The customer service representative I spoke with on the phone was incredibly helpful, spending time to explain the various products available and guiding me to the product I needed. Upon ordering the light bulbs needed, they arrived quickly.

1 de março de 2023
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Resposta de Uno Lighting

Hi Rob,

Thank you so much for your lovely feedback!

We're really pleased to hear that our customer service team was able to assist you so thoroughly and guide you to the right product. Taking the time to ensure our customers feel confident in their purchase is exactly what we aim for — and it’s great to know the bulbs arrived promptly too.

Thanks again for your order and support. We hope to serve you again soon!

**Best regards,**
The UNO Lighting Team
Paul Mount

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery , easy setup

24 de janeiro de 2023
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Resposta de Uno Lighting

Thank you so much for the great review!

Avaliado com 5 de um total de 5 estrelas

Smart Bulb Purchase

Easy to order and reasonablypriced, delivery period excellent

29 de janeiro de 2023
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Resposta de Uno Lighting

Many thanks for the review John, it is greatly appreciated!

Avaliado com 5 de um total de 5 estrelas

Great lights and really helpful

Great lights. The company that sells them Uno Lighting were really great to help and answer all the questions. Would definitely recommend them if you are trying to buy from them.

9 de janeiro de 2023
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Resposta de Uno Lighting

Hi Maja, it was a pleasure supplying you the lights for your project, thank you for you business and review.

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order, quick delivery

10 de novembro de 2022
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Resposta de Uno Lighting

Hi David,

Thank you for the great feedback! We’re glad you found the ordering process easy and the delivery quick — just how it should be.

Looking forward to helping you again in the future!

**Best regards,**
The UNO Lighting Team

Avaliado com 5 de um total de 5 estrelas

Very pleased! Best in the market!

I ordered a few different samples for my house renovation, and this one was by far the best. They are very bright for a 5w, Dim very well (we the addition of the dimmable driver) and the shallow height allows you to fit them anywhere. I ordered some white, and some black for my bathrooms, and they worked great throughout.

27 de abril de 2022
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Resposta de Uno Lighting

Hi Sean,

Thank you so much for your fantastic feedback!

We’re delighted to hear our samples stood out for your renovation and that the brightness, dimming, and design all met your expectations. It’s great to know both the white and black options worked perfectly for your bathrooms.

We really appreciate your support and hope your renovation continues smoothly. If you need anything else, we’re here to help!

**Best regards,**
The UNO Lighting Team

Avaliado com 5 de um total de 5 estrelas

High quality fitting and amazing light…

High quality fitting and amazing light output for such a small downlight, they look much more discreet and modern than an ordinary downlight, I will be using these throughout my home, HIGHLY RECOMMENDED!

13 de abril de 2022
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Resposta de Uno Lighting

Hi Nick,

Thank you so much for your wonderful recommendation!

We’re thrilled to hear you love the quality and sleek design of our downlights — and that they’re a perfect fit for your home. Your support means a lot to us!

If you ever need anything else or have questions, we’re here to help.

**Best regards,**
The UNO Lighting Team

Avaliado com 5 de um total de 5 estrelas

Brilliant little light

Brilliant little light, they feel very high quality and are much brighter than I expected, used it for my bathroom niche, will be buying more for the other bathrooms, and will definitely use them elsewhere!

5 de abril de 2022
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Resposta de Uno Lighting

Hi,

Thank you for your great feedback! We’re so pleased to hear the lights exceeded your expectations and worked perfectly in your bathroom niche.

We look forward to helping you light up the rest of your bathrooms—and anywhere else you need!

**Best regards,**
The UNO Lighting Team

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