Unravelled Avaliações 

324
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I realised after receiving the kit to make a throw that the yarn contains polyamide which sheds microplastics. I emailed Unravelled to try to return the kit. I received no reply. I googled a New Zeal... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I felt like I had died and gone to knitters heaven on my very first visit to Unravelled In Waihi 🥰 These two lovely ladies have been nothing but helpful on my knitting adventure. Their yarn suppli... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have completed 4 or 5 different patterns/kits from this store, each had different yarns. Not a complaint with any of these. The instructions are clear and detailed, beautiful to create. I love how t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful wools that I have never seen anyone else. The packs that are already made up with patterns etc are great and if short of inspiration are hugely useful. I have knitted a big rug which I am t... Ver mais

Detalhes da empresa

  1. Loja de artigos para tricô

Escrito pela empresa

Knitting therapy for when life unravels us - Specialising in curated knit kits delivered to your door 🧶


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

324 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(324)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Zero after sales service

I realised after receiving the kit to make a throw that the yarn contains polyamide which sheds microplastics. I emailed Unravelled to try to return the kit. I received no reply. I googled a New Zealand based email, I think for their head office, and received no reply. In the end i returned the yarn including copies of both emails plus a cover letter. That was over a week ago and still no reply.
A decent company may have refused a refund. I don’t know. I do know that a decent company would have acknowledged me. Don’t deal with this company if you care about after sales service. If you care about microplastic be careful about the yarn you purchase.

24 de abril de 2025
Avaliação não solicitada
logotipo da Unravelled

Resposta da Unravelled

Hello Helen,

We understand your frustration with the situation regarding your yarn purchase and concerns about microplastics. we'd like to address the issues you've raised and offer some clarification.

Our records show that we did respond to your email on March 21st, the same day you contacted us. It's possible our reply went to your spam folder or was missed. We apologise for this communication gap.

Regarding the polyamide content in the yarn - this small percentage (10%) serves an important purpose. The polyamide is actually nylon that helps bind the natural alpaca and merino fibers together.

Because alpaca is such a fine and soft fibre, this small amount of nylon is necessary to maintain the yarn's shape and durability in your finished projects.

That said, we take environmental concerns seriously. We're currently developing an updated version of our yarn that will contain 0% polyamide to address these exact concerns.
we'd be happy to:

- Resend our original response to you
- Process your return and refund
- Keep you updated on our upcoming polyamide-free yarn options

Please check your email (including spam folders) for our previous response, and let us know how you'd like to proceed. We value you as a customer and want to make this right.

Avaliado com 5 de um total de 5 estrelas

Inspiration in a Box

I have been inspired to get back into my knitting with simple patterns and the prompt delivery of a project kit with everything you need to complete the garment. Beautiful wool, gorgeous colours and very helpful tips.

6 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, got my knitting as and pretty much expected it.
Just love the kits and the wool that is supplied.

6 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the wash cloth kit

I bought the wash cloth kit, it had everything needed to start knitting straight away which is great!
They turned out fabulous, very happy with my purchase.

17 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous Kit

Excellent service. Loved the contents of my unravelled box! Great kit, quality was excellent and pattern was easy to follow. The finished dish clothes are fantastic!

15 de janeiro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I bought the sloth sock knit kit with…

I bought the sloth sock knit kit with needles. I loved the wool and the needles. I gifted one to my daughter-in-law and she loved it too. One small suggestion is to include ALL materials needed for the knit kit as I didn't have stitch markers and ended up using safety pins. Different coloured markers would have been more helpful. Also, I couldn't follow the videos for the casting on so did it my usual way but loosely and it worked well. Over all I loved the experience and I am watching the website for more kits to try out.

12 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fun and Easy Knit.

The kitchen dish cloths are fun and easy to knit. The colours are great and they aren't" just a retty face" They actually work really well as kitchen cloths.

10 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Elfin Wrap

I have started the Elfin Wrap - Unravelled always have the most beautiful wool - so luxurious to knit up - Unravelled is my favourite online knit store fantastic service and nothing is a problem - Wendy Cross - Australia

4 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loving my washcloth kit

I’m loving my washcloth kit. It was exciting to receive the beautifully boxed kit -a present from me to me! The yarn colours are gorgeous and the cotton feels lovely to knit.

11 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks to Unravelled.

I was thrilled to get my kit for the blanket, quick delivery and lovely presentation. It is an enjoyable pattern to knit and the wool is beautiful. It took me about a week, I did however swap the provided needles for a circular needle. just found it easier. Granddaughter has just arrived 12 weeks early so it will be awhile before she gets is enjoy her blanket. Thanks very much. Great product, great service.

11 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beginner friendly kit

I love this beginner friendly kit, the instructions are so easy to follow. I made a practice one using 8 ply merino and wool and turned out it’s perfect for my daughter. Love it!

9 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have just completed the Betty Jacket…

I have just completed the Betty Jacket and am really pleased with it. I made a little modification to the fullness of the sleeve to allow for a 60+ year old wearing it, but it absolutely was a pleasure to construct. Made it in three days. I will send a photo, WHEN I'VE HAD A HAIRCUT !!!

6 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really happy with all my purchases from…

Really happy with all my purchases from Unravelled. At a dead end right now with rotator cuff injury and only knitting half a dozen rows a day. Not a happy knitter!
But, no complaints about Unravelled or the projects I have undertaken.

27 de novembro de 2021
Avaliação não solicitada

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