I have been using their cloud service for last 3 months and it's been great so far. I really love the transparent pricing they offer, I'm not paying more than I calculated before I start with them.... Ver mais
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Veja o que dizem as avaliações
I recently moved my infrastructure from AWS to UpCloud, and I’m impressed. The management panel is incredibly polished and intuitive, making daily tasks much easier. What I value most is their transpa... Ver mais
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Had to create an account on trustpilot just to write this. I've read bad reviews but assumed they were rare, weird scenarios. You know what they say, only pe... Ver mais
UpCloud's services have been very reliable and performant, with customer support responding to tickets in minutes many issues can be resolved in no-time. Extremely generous data transfers and egr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Global cloud infrastructure to develop, deploy and manage applications with ease while keeping costs low and improving performance without compromising service level. Plans starting at €3/$3.5 per month!
Informações de contato
Aleksanterinkatu 15 , 00100, Helsinki, Finlândia
- hello@upcloud.com
- upcloud.com
3,8
Muito Bom
153 avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 mês
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upcloud closed the account…
upcloud closed the account unilaterally, i just learned to build web with vps, So i will delete the server and recreate it. They said I have multiple accounts. I never use refer affiliate links to anyone. My remaining balance is about $20. I am disappointed and would never recommend anyone
5 de maio de 2022
Avaliação não solicitada
Resposta de UpCloud
Hello!
Thanks for taking the time to let us know about your experiences with us. We're sorry to hear that this was a negative one in this case.
If your account was suspended then you will have received an email from our team regarding the exact reasons behind this. If you feel like this was incorrect, or if you have any further questions regarding your account or our services, please do reach out and we can take a look at this for you.
Kind Regards,
UpCloud Support
This service is not provided with professionalism
This service is not provided with professionalism. After a few months of hiring them, they provide a lot of instability in terms of opening ports that are blocked, they do not allow the use of the mail server. They don't give a logical explanation. What is a server where the mail server cannot be used? Little serious, little honest.
27 de abril de 2022
Avaliação não solicitada
Resposta de UpCloud
Hi, Albert!
From the sounds of your message, it looks like you applied to have port 25 opened for SMTP usage and it was declined. I'm sorry if this wasn't what you expected, however SPAM is a big problem all over the world and it poses a problem for public cloud providers such as ourselves so blocking the port by default is a necessary step to help towards protect in our network. That said, we review every case individually based on the information provided and if we feel it's not suitable to open the port in a specific case, we do suggest alternatives, such as an alternative port or dedicated SMTP options.
Whilst I cannot go into the specifics of your individual case as I don't have all of the information, I can say that we do not give out the reasons for accepting/rejecting users as this would be counter-productive in the sense that malicious users could then build up a bank of reasons that they know will get them accepted/rejected. Hopefully you understand!
If you have any further questions regarding the experience you've had, please do feel free to reach out at any time on our live chat, or via email (support [at] upload.com) and we will help you further from there.
Kind Regards,
UpCloud Support
Des pratiques commerciales trompeuses !
Ce magnifique hébergeur vous attire avec des crédits de parrainage, quand vous vous inscrivez, il est marqué NUL PART que ce crédit expire après deux mois, bah c'est déjà trop tard on vous l'a déjà sucré. Ensuite, quand vous parrainez vous même des gens, on vous annonce 50$ de récompense, et bah devinez quoi, ils ont disparu après un mois. En bref des pratiques commerciales trompeuses. Ah oui, attention aux prix affichés pour "un mois", c'est en réalité pour 28 jours, cela n'est qu'un détail mais il faut tout de même le préciser.
24 de abril de 2022
Avaliação não solicitada
Resposta de UpCloud
Hi!
First of all, apologies for any potential misunderstandings, I have translated your message as I am not a French speaker. In addition, I'd like to apologise if your experience with us was not what you expected it to be.
In regards to the expiry of promotional credits, this is a timeline that is communicated with all partners that we work with so it's possible that they did not advertise the validity period in their particular advertising. If you're able to reach out to us via our chat or email (support [at] upcloud.com) with some more details, we can take a look at checking this with the particular partner.
We would never remove referral credits from a user account unless there was an issue, or if there was a genuine human error whilst handling a case. In every case where a mistake is made, we will correct it once noticed. If this hasn't already been rectified for you, again, please reach out and we'll look into this for you.
Finally, our monthly price is indeed based on 28 days, or 672 hours worth of charges as per the mention on our pricing page at https://upcloud.com/pricing/. This means that if you have a server running for an entire month, you are not charged for the remaining days after the 28th. This is so that there is a uniform charge for each month, even though our charges are done hourly. Rest assured that we're not "short changing" anyone and you are not paying for more than you actually receive.
If you have any questions about any part of this response, or any of our services or terms, please do reach out to us at any time as we'd be happy to help.
Kind Regards,
UpCloud Support
Upcloud is a complete scam
Upcloud is a complete scam, they close your server without warnings and retain your money after hiding behind their shady policies, disgusting company. Moving to Vultr which sounds like a way better deal according to my friends.
8 de abril de 2022
Avaliação não solicitada
Resposta de UpCloud
Hi there,
We're sorry to hear that your experience hasn't been what you expected.
Without knowing the specifics of your individual case, if a server was shut down without warning then this would likely mean that there was an open issue with our Security Operations team that was not handled within the mentioned timeframe. The other reason could be that your account's balance reached $0, though in these cases we send out multiple emails warning of credits being low. I'm not sure if either of these is what happened in your case but if you'd like to reach out to our team at support@upcloud.com we can take a look for you.
In regards to retaining money, we do have a 30-day money-back guarantee so if your account was older than 30 days, you may be referring to this. Again, without specifics, I can't be sure but we'd be happy to look into your specific case if you reach out to us.
Kind Regards,
UpCloud Support
Virtual Servers are awesome
Virtual Servers are awesome, fastest ever. Helpdesk is even better, any question, any time, 30 seconds. The price is more than fair, interface is simple and easy, but if you want to get crazy you have an incredible API.
We have use the big 3 and if you ar looking for a simple reliabe solution, UpCloud is the one, period.
4 de abril de 2022
Avaliação não solicitada
Three reasons why I use Upcloud:
Three reasons why I use Upcloud:
speed, speed and speed.
By far the best cloud hosting. Clear user interface, lots of server locations. I recommend
13 de março de 2022
Avaliação não solicitada
Recently signed up after an intense…
Recently signed up after an intense game of Russian roulette with another provider that shall not be named. So far Upcloud seems like a good service, servers are fast but I have doubts on the claim "worlds fastest servers", after all, they're a little bit more pricey then similar providers.
Nice UI, but slightly buggy and a bit limited features, I guess they intend to add more later seeing this appears to be a relatively young company.
Lot's of information collected during signup compared to other providers in the region, I'm not fully confident with all this KYC, not knowing exactly what the information will be used for.
Billing system appears to be pre paid, no big deal, just wanted to mention in case someone was wondering.
Would have given a 4, but reducing it to a 3 due to the API which leaves out much of the stuff you'd expect to use. First I couldn't use API keys with 2FA enabled, and if I tried to use a second user, a API user, that user needed a phone number, which couldn't be the same as for the root user. Seems like a pretty big security flaw and not very cost efficient.
Also a few limitations like, you can't shut down the server while it's running via API. You'll have to stop it first, then wait. This could have easily been done automatically.
4 de dezembro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Thjis.
Thanks for taking the time to leave your thoughts, we appreciate it!
Would you be able to elaborate on what you're finding to be buggy within the UI/Hub? In addition, if you have any thoughts on what you feel we're missing, we'd be more than happy to hear it and take it on board.
In regards to the sub-accounts, there should be no reason you can't add a sub-account with the same phone number, I've just tested this here and have been able to do so so if you're having issues or encountering errors, please do reach out to our support via the 24/7 live chat within the Hub and we'll take a look for you!
Finally, thank you for your feedback on shutting down/deletion of servers. At this time both the Hub and API require the server to be in a stopped state before you can delete them. I'll make a note to pass on regarding this though for now, as you've seen, you will need to perform a shutdown first and wait. There is an endpoint for the server details which includes the state so this could be used too to ensure that it is indeed shutdown before issuing the deletion request.
If you have any other feedback for us, you're welcome to reach out to our support team via the Hub at any time and we'll look into it and make sure it's passed on to the correct people.
Kind Regards,
UpCloud Support
One my worst decision to switch to…
One my worst decision to switch to UpCloud. Account suspended for petty reason, sent all the required details to the abuse team & waiting for a response for more than 3-days now. Incurring huge business losses. No support at all.
8 de novembro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Ashok!
We're very sorry to hear that your experience with us hasn't been what you expected in this instance.
We never suspend an account without good reason, though without having the details of your specific case, I couldn't comment on what has happened here I'm afraid.
Our Support team are available 24/7, however, they do not handle Abuse/Security Operations related cases I'm afraid so all queries regarding ongoing cases should be directed to the relevant team so that they can assist properly.
If you have any issues with the way a particular case was handled, please do feel free to reach out and we can look into that for you.
Kind Regards,
UpCloud Support
Bad customer service.
Made payment via paypal. After 3 months using. They ask me for send the card proof. id proof. Even i use paypal. Email with trash word seem like angry when i ask why.
Customer services bad make everything bad.
25 de outubro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi!
We're sorry to hear that your experience with us has not been what you expected.
At times, account activity will cause accounts to be flagged for review and in these cases, a request for account verification will be raised and the user involved will need to co-operate with our Security Operations team to ensure that everything is in order.
We understand that this may be frustrating, however the security of our platform is paramount and ensuring that everything is in order is a key part of making sure that our platform is a safe and secure place for all users.
If you have any questions regarding any verifications that you may have been asked to complete, you can respond to the original message(s) and our team will assist you from there.
Kind Regards,
UpCloud Support
Upcloud u cheater.....u suspend my…
Upcloud u cheater.....u suspend my account without any warning nor reason.....i just insert money in the account yet got suspended in just 1 day...i want a refund
28 de setembro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Safwan!
We're sorry to hear that you've had a less than perfect experience with us since opening your account. If an account is suspended, there will always be a reason for doing so and as the notification message mentions, you should reach out to our Security Operations team via the provided email for more information on the suspension, so if you haven't already, I'd highly recommend doing so so that you can work this out with the relevant team. Where possible, they will advise on the best course of action moving forward and assist further from there.
Kind Regards,
UpCloud Support
Anti-consumer at its best!
My account got suspended and all funds lost after they somehow deemed the content on my VPS illegal. Except it isn't. It's code from github, freely available. No laws cited and they keep referring to random things in their ToS that doesn't even apply because they can't defend their actions. After asking more in depth they simply suspended my entire account, losing all funds. Watch out for this anti-consumer company! They will rob you blind and treat you like crap! Nothing but scammers and thieves!
3 de agosto de 2021
Avaliação não solicitada
Suspended my account without warning
Suspended my account without warning. I cannot log in to retrieve my files/data, so it's all lost. UpCloud ignore emails and behaviour in an uncivilised manner and do not care about customers. They are untrustworthy!
12 de julho de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Jake!
We're very sorry to hear that you've not had a good experience with us, though we thank you for taking the time to leave your feedback for us.
We would never suspend an account unless there was a clear reason to do so but what I'd recommend is to reach out to our security operations team at abuse@upcloud.com who will then be able to assist further with this case for you 👍
We certainly do care about our customers so again, we're sorry to hear that you received a different impression from your interactions with us. If you could reach out to us with further information we'd be happy to look into this and do our best to get things sorted out for you.
Kind Regards,
UpCloud Support
Great service
Great service. The transparent pricing and billing helps a lot as I'm not running a massive business. The performance difference compared to other cloud providers seems to be significant, at least on the lower end of the spec spectrum!
6 de julho de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Vesa,
Thanks for taking the time to leave your thoughts on our service, we really do appreciate it!
We're also glad to hear that the performance has been up to par (and then some!) for you and long may that continue. If you have any questions for us though at any time, our support team are available for you 24/7 within the Hub.
Kind Regards,
UpCloud Support
Had an account for 2months,I still…
Had an account for 2months,I still got$10 on my account and without any warnings my account was suspended.
29 de junho de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Efren!
I'm very sorry to hear that you had a less than perfect experience with us. Account suspensions can happen for a number of reasons however I'd be unable to go into any specifics about those here so what I'd ask is for you to contact us (support@upcloud.com) from the email address attached to the account in question and we can then help you with further information from there.
We're available 24/7 so do reach out as soon as possible, we'll be here to help!
Kind Regards,
UpCloud Support
Got wrong accusations regarding cyber…
Got wrong accusations regarding cyber attacks from my side without any proof. Got my account blocked with all sensitive data. Would never trust ‘em.
23 de março de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Samuel!
We're very sorry to hear that you've had a negative experience with us but we thank you for reaching out and taking the time to leave your feedback.
In regards to Security Operations cases like these, we will always provide you with the reasoning behind the notice with the relevant log entries or similar data. If you feel that a notice isn't correct or legitimate then you are welcome to respond and let us know why you feel this is the case and we'll be able to look into this with you.
If you still have access to the same correspondence from our Security Operations team (or even if you don't) then I'd highly recommend reaching out to them to go through this in further detail.
Kind Regards,
UpCloud Support
The scam a part of my funds.
The scam a part of my funds.
They activate a auto refill i didnt did, so when the server goes under xxx$ they refill xxx$, what they dont tell you is they won't refund and amount after 30 days of the refill but wait.
Also, they don't do a partial refund!!!, so in you recharge 1000$, and you spend 1$, you use the rest 999$ or you lost it! This is a SCAM!!!
18 de março de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Pablo!
I'm very sorry to hear that you had a negative experience with our platform, but I’d like to thank you for your feedback.
Just to confirm and clarify, we do not automatically activate the automated payments to the user's account. This is something that only users can toggle on/off via our UpCloud Hub (in Account -> Billing) and if this feature is not activated and the account balance is approaching $0, we will email the account owner and notify them that the account will soon run out of credits.
We do offer a 30 day refund period (from signup) within which we would always provide a refund if you are not happy with the service. If you are outside of this 30 days period and feel your case wasn't handled sufficiently, our support team would be happy to look into this to see if there is anything that can be done.
Kind Regards,
UpCloud Support
Great service and prices
11 de março de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi, Adil!
Thank you so much for taking the time to share your experience with us and other users. We hope that you continue to enjoy our services going forward and that the new locations and products will serve you even better in the future!
Kind Regards,
UpCloud Support
We are a web agency in Singapore and I…
We are a web agency in Singapore and I choose to go with UpCloud on a 5USD instance to host our clients sites for more than 2 years without any major hiccup. Previously hosted at Linode, local and Malaysia shared hosting.
I like having personal support that make it easier to reach them for sales or technical issues.
Of course, we have our debit/credit cards verified by UpCloud which is deem to be safe and to avoid fraudulent charge. I'm also a privacy focused user.
The only wish if they could lower 5USD, to probably 3.5USD/m to be competitive (not referral) as the other VPS host.
1 de fevereiro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi,
We're very glad that after testing many providers, you chose to host with us for the long-term. We thank you for your trust in us (verifying users is an important step in keeping our platform safe) and are happy to hear things are still going well!
Your note regarding pricing has been taken on-board and should any changes relating to that (or anything else for that matter) come to fruition, our blog (https://upcloud.com/blog/) and newsletter will be the best places to keep an eye on.
If you require assistance in the future, our technical support team are available in your Hub 24/7.
Kind Regards,
UpCloud Support
Liars and scammers
They cancelled my VPS without any warning. They did not explain why. I lost all my data. My websites were offline until I could switch to another provider. They did not issue a refund. I now need to contact my credit card provider and get them to issue a cahrge back to Upcloud. Their support team never replies to emails. This is a disgusting company and the staff are liars and scammers.
28 de janeiro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi James,
I'm very sorry to hear that you've faced issues utilising our services. This experience isn't what we pride ourselves on providing and we'd like to look into this.
As I don't have any identifying information relating to your account at this time though, I'm unable to comment on this particular situation however I should point out that our technical support team are available 24/7 so it's likely that this case was with our Security Operations team who do take a bit more time with cases due to the nature of the work that they do. Apologies if there has been some confusion due to this. I'd recommend that you reach out to our support team (available in both the Hub and via email at support@upcloud.com) regarding any outstanding issues you may have or refund requests as they will be best suited to help and as I say, they're available around the clock.
Finally, whilst I am unable to go into the details of how our internal processes work, we never suspend services just for the sake of doing so so if there was an issue with your account, I invite you to contact either our support or security teams (if you have an open dialogue with them) so this can be looked into and resolved.
Kind Regards,
UpCloud Support
I am hosting an encrypted DNS server on their Singapore location
I've been with them for 8 months now. Have used their Singapore, London and Madrid locations. My previous providers were Scaleway, DO, Linode and AWS. I don't know the if it is the world's fastest cloud or not, but in my experience so far, the latencies are certainly low and haven't noticed any downtime. I've used the support a couple of times and they were friendly and helpful each time. I've reduced half a star for their firewall prices - $4.03/m is a bit much, and another half a star for the policy of having to deposit $10 to actually use their 'Free' credit - I can understand the need for verification, but they should be upfront about it. This tactic appears to be sneaky. Other than that, the experience have been positive so far.
27 de janeiro de 2021
Avaliação não solicitada
Resposta de UpCloud
Hi,
Thank you for leaving feedback on your experience with us thus far!
We're very happy to hear that the service has served you well and that our support team have been able to help out whenever needed.
When it comes to the $10 deposit and promotional credit, the deposit is required to remove trial restrictions on the account as our trial terms (https://upcloud.com/docs/free-trial/) are for a limited period and for limited services. We apologise if it seems like we're being "sneaky" as this isn't our intention at all. We feel that our trial period is a good way for our services to be tested but only the initial trial credit can be used during this period, promotional credits do require that a deposit be made to remove the restrictions. We've also noted your comments regarding the Firewall service, we'll keep this in mind going forward.
Again, we're very grateful for you taking the time to leave us feedback on your experience and should you have any further questions or comments, our support team are available via your Hub 24/7 to assist.
Kind Regards,
UpCloud Support
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