Uproot Clean Avaliações 766

Placed an order December 25th. I have reached out 3 times to ask about order status and have received no reply. The order has never progressed past “order confirmed”. I will be contacting my bank to flag this company for fraud and receive a refund. Do not buy.

I am very pleased that I was allowed to pay the $99 for the item I purchased. It demonstrates respect for the customer and their pocketbook. However, when the grooming kit arrived with the extra bag I purchased it had a horrible smell of cigarette smoke. I am highly allergic to that particular scent, and I had to put the entire package outside because it permeated through the house. If leaving it outside for some time rids the odor I can keep the kit. I don't know how I can return it if the odor does not go away. The other package with the rest of my order did not have the same effect. I don't know why maybe it was sent from someplace else. Thank you for letting me explain.

the product is GREAT.. the company Sucks... NO REAL help and you cant buy replacement parts... DONT BUY ..
BETTER TO BUY CHEAPER SYSTEM THAT HAS REPLACEMENT PARTS INSTEAD OF BUYING WHOLE NEW SYSTEM AGAIN...

I ordered the product on 12/07/25 has NOT shipped in 3 weeks and is now 12/26/25. They charged my credit card without verifying they will ship it. Most companies charge when shipped. They are not returning my multiple emails (they dont have a contact phone number). They are not doing business ethically and will charge you without sending the product.

J'ai commandé les tablettes pour nettoyer la machine à laver, c'est très efficace je suis contente le linge sent à nouveau bon comme si la machine était neuve. Par contre la commande a mis plus d'un mois à arriver malgré la livraison express.

Uproot clean customer service has been exceptional and they are so helpful. Great company.

Very helpful.

Our uproot cleaner works so well for our 4 dogs. We have 2 black labs and they just like to be brushed and we use the dishwater tool on them. It's quiet and easy to use. We have a doodle and a standard poodle both have heavy grooming needs and the uproot system works for them so so well!! We use the clippers and the brush! We clean the dog hair off the stairs with the vacuum tools! Seriously we just use it all the time!! Recently uproot showed us how good their customer care team is too! During a cross country move due to an emergency medical issue we lost the clippers in our set and uproot got us a new one sent out! We just think they are amazing!

Love the product - works great.
I did have a small problem but the customer service team assisted me straight away.
10/10 would recommend!

Everyone was so very helpful and so sweet. The best customer service ever. Highly recommend Uproot .

My package was stolen after it was delivered; Uproot customer service sent me a new one that arrived quickly! I love my new Uproot brush and I have been using it on every carpet, rug, and upholstered surface of my home. Very grateful to Uproot customer service for the quick solution.

Customer Support was fast, polite, and super helpful. They solved my issue in no time!

My recent experience with Uproot Clean was extremely disappointing. I accidentally purchased two grooming kits. Returning one of the $173 kits would cost me $85, as I live in the Western United States. I researched and chose the cheapest return option within the timeframe Uproot Clean provided for a full refund. When I reached out about the high return fee, I was told there was nothing they could do.

The grooming kit itself works, but not as well as I had hoped, and the sound is much louder than advertised. My biggest issue, however, is with their customer service. Be sure to read the fine print—I failed to do so—but the company offered no assistance, and their responses were dismissive and unhelpful at best. This experience makes me hesitant to recommend Uproot Clean.

I absolutely LOVE my Uproot Clean pet vacuum! I have had it for about 4 months and one of the attachments broke. I reached out to customer service to purchase a replacement. Communication was very quick, the representative was great, and after sending my invoice and a picture of the broken attachment they sent me a new one!!! Excellent customer service and excellent product!

This product works incredibly! I stupidly put it together wrong and broke it and they are sending me a whole new item. This product really removes hair from your carpets and surfaces allowing you to get a good deep clean. Incredible customer service, fast response, helpful, and friendly! I can’t recommend them enough I will be telling all my friends and family about Up Root and its cleaning abilities!

Right away they were attentive and helpful with an eagerness to provide a solution. They didn't hastle me for a bunch of information I did not have readily available. They were very knowledgeable and helped me with out delay. I 100% recommend Uproot Clean and will be 100% using them in the future for any needs I have that they have a product for. Thank You!!!

I had a problem with my order and I contacted them by email. They responded immediately, multiple times, and took care of me immediately. I was very impressed!

Uproot customer service had very quick response times and was extremely helpful! They made the process of getting help with my broken clipper very seamless. They did not make me jump through lots of hoops to get support and they got back to my promptly the same day.

I am very impressed by customer service that was easy to contact and clarify my problem, them moving forward to solving it to my satisfaction. I was prepared for a long process and reluctance to replace a malfunctioning brush… not at all, it is already in the mail! And grooming can continue with the briefest of interruptions! Thank you to all at Uproot Clean…

This is an amazing company by far the best I have had the pleasure of dealing with! My shipment got lost and they didn't delay in sending me what I ordered!