I was very pleased with the responsiveness to my concern by UpStep. The first set of orthotics they created from my foot molds were the soft type with arch support pads that did not correct my pronati... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
From Beginning to End Mary in Customer Service responded Promptly to each Issue, it could not be any better than this. For the Orthotics it might be best to not Advertise them as 'Insoles', becau... Ver mais
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The insoles were NOT custom made to my feet, When I contacted the company for a refund, was argued with by PHil that they have to be made to a standard "wide" shoe in order to fit the standard shoes.... Ver mais
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The entire experience with Upstep has been wonderful! I am eager to recieve them soon. Also, if you get Daisy as a customer service rep, you will be in the most able hands :) Give Daisy a raise!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions. We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support. Our in-house professional Podiatrist designs each custom orthotic. Our Guarantee: If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Informações de contato
Estados Unidos
- 1800-945-4770
- customercare@upstep.com
- upstep.com
4,3
Excelente
4 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was missing a set of insoles and Ryan…
I was missing a set of insoles and Ryan was quick to get to my emails and find out why I was missing a set. Very quick and efficient! And the running insoles helped my feet within the first 30 min!
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for your review! We're glad Ryan was able to help quickly and get everything sorted out for you. We're also thrilled to hear the running insoles made a difference right away. We appreciate you choosing us!
Most of my foot pain went away after…
Most of my foot pain went away after switching to these instead of off the shelf brands
17 de março de 2025
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you for sharing your experience! We’re so glad to hear your foot pain has improved after switching to our insoles. Welcome to the Upstep family!
Mary address all my concerns
Mary address all my concerns. It was extremely helpful.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for your kind review! We are delighted Mary could address all your concerns. We truly appreciate you!
I ordered and paid on January 20
I ordered and paid on January 20. It's been delay after delay and I still have not received.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
We sincerely apologize for the delay and the frustration this has caused. That’s certainly not the experience we want for our customers.
We’d be happy to look into this for you right away. could you please share your order details with us so we can investigate and assist you as quickly as possible?
We appreciate your patience and look forward to resolving this for you.
Mary was very nice and patience with…
Mary was very nice and patience with me, I explain my concerns with this order# 1375-0444, and she made it very easy for me to understand the process for this new 3/4 orthodics.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you for your kind review! I’m glad Mary could help clarify the process and make everything easy to understand. We truly appreciate you choosing us and trusting us with your orthotics!
I have not received my inserts
I have not received my inserts. It has been a long time and after a number of interactions I have not received the product. Call me to explain 608-335-1859 Ron Konkol
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Hi Ron,
We sincerely apologize for the slight delay you experienced and for any frustration this may have caused. We can see that your orthotics have now been delivered, and we truly hope you’re enjoying them.
If there’s anything further we can assist you with, please don’t hesitate to reach out. we’re always here to help.
Excellent footcare
The care and concern from the moment I requested to have custom orthotics made has been fantastic. Every question I had was fully answered. Updates on the process once my foot impressions were received was better than any foot doctor I've ever seen in person!
Best foot
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for your amazing review! We’re thrilled to hear you’ve felt supported every step of the way. Our team works hard to keep you informed and cared for, and it means a lot to know your experience has been so positive. We truly appreciate you choosing us for your custom orthotics!
Great people and attention to detail.
Upstep impresses with great service and most importantly with attention to detail. For orthotics for me, small details really have made a difference and Upstep delivers. Thanks to everyone there who has helped me.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for your thoughtful review! We’re glad to hear our service and attention to detail made a meaningful difference for you. We truly appreciate your trust in us and your kind words to the team!
Misleading website and poor product
Orthotics I received did not fit my feet at all, they were worse than super feet and are a very different shape than the custom orthotics I've received in the past. There's a full inch difference in the arch height. The website clocking that there is a 30% restocking fee is bs as well.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
We’re very sorry to hear about your experience and that the orthotics did not meet your expectations. This is certainly not the outcome we want for our customers.
Because our orthotics are custom-made based on each customer’s individual impressions, adjustments or a remake can sometimes be needed to achieve the best fit and support. We do offer options to help improve the fit whenever possible.
Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can help. Please reach out to our support team with your order details so we can assist you further.
Cheaply made and were not effective for…
Cheaply made and were not effective for my feet. My feet are flat and these barely lifted my arch. Horrible an to buy anything off Fcustomer service. Took over a month to receive them. They claim a risk-free guarantee and then charge you 30% to return. Hardly risk-free. You can get better orthotics from Temu. I should know better than to buy anything off Facebook. Total scam.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
We’re very sorry to hear about your experience and that the orthotics did not meet your expectations. This is certainly not the outcome we want for our customers.
Because our orthotics are custom-made based on each customer’s individual impressions, adjustments or a remake can sometimes be needed to achieve the best fit and support. We do offer options to help improve the fit whenever possible.
We also apologize for the longer delivery time and for any frustration caused by our return policy. Your feedback is important to us, and we would appreciate the opportunity to review your order and see how we can help. Please reach out to our support team with your order details so we can assist you further.
Mary was great in answering my…
Mary was great in answering my questions.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for sharing your experience with Mary! She truly is a valued asset to our team!
Best investment I've made on myself in a long time!
1. Great customer service - responsive and very good at providing order updates.
2. Outstanding product. Day one, I put the inserts in my shoes, went to work, stood all day and had ZERO pain! Life changing! Thank you!!!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for this amazing review! We're thrilled to hear our team kept you updated and that your insoles made such a big difference from day one. Standing all day with zero pain is truly life-changing, and we’re so glad we could help. We appreciate you choosing us!
This was my first time and I felt good…
This was my first time and I felt good about the way it was all set up.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for your kind words. We really appreciate it!
Mary understood my request and…
Mary understood my request and immediately got back to me with acknowledgement.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you for your review! We are glad Mary could understand your request and get back to you quickly. We appreciate you choosing Upstep!
I chatted with Ryan and he was very…
I chatted with Ryan and he was very helpful and professional.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you for your nice words about Ryan! We will pass this to him and we appreciate you choosing Upstep!
super helpful
Mary was super helpful in getting the information that I need to make a decision about purchasing my orthopedic inserts.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you for your review! We’re glad Mary was able to provide the information you needed. We appreciate you considering us!
I contacted Upstep today to inquire how…to order without having to go through the entire process again, since you have my information on file.
I contacted Upstep today to inquire how I can order another pair of orthotics (my fifth). I had some questions about discounts and shipping lead time and Ryan was fast to respond and incredibly professional. I don't hand out these types of compliments without thought...I was in retail for over 50 years, including 22 years as owner...Ryan was awesome!!!
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you for your wonderful review! We’re glad Ryan was able to answer your questions quickly and provide the level of service you expected. We truly appreciate your continued trust in us and your many orders!
Got my order and in 2 weeks I got 17 marketing emails!
I ordered two pairs early December. Took 6 weeks for me to get them which seemed a bit long but it also was overlapping the holidays. Got the insoles 2 weeks ago and have not tried them yet. The problem isn't there.
I got 2 pairs which are supposed to last 1-2 years each but in the two weeks since I got them I have received 17 marketing emails. This is just ridiculous! It's past just marketing, even past spam... Feels like it's borderline harassment. Haven't even tried the insoles and yet I already have "brand fatigue" and I would never order from them again.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
We’re sorry if the volume of emails felt overwhelming, that’s certainly not the experience we want anyone to have.
Our emails are intended to share updates and helpful information, but we completely understand that preferences vary. You can unsubscribe at any time using the link at the bottom of any email, which will immediately stop future messages.
We appreciate you sharing this feedback with us and apologize for any frustration it caused.
Like many others here I am waiting for…
Well...it pays to write a review (as others have done) that you have not been paid. I just received a msg that I would be refunded. (Thank you Upstep) Like many others here I was waiting for a refund. I have all my emails to document failure to refund. I like others were told it was going to happen and nothing has. I was going to contact my states dept. of consumer fraud next week. I am giving them the weekend and then going forward. Well they came through so I have received my refund and this can be put to bed.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
We’re truly sorry for the delay and for the frustration this has caused. We understand how upsetting this experience must have been, and this is not how we want our customers to feel.
The refund has now been processed, and you should see it reflected in your account within the next 10 business days, depending on your bank or card issuer.
We appreciate your patience and sincerely apologize for the inconvenience.
Upstep responded rapidly to my request…
Upstep responded rapidly to my request for a replacement foam mold as the first one was damaged on opening the box. Mary offered a replacement rapidly at no charge.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
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