We got our hot hub last Thursday and have loved it ever since. It is so attractive and looks like a beautiful feature in the garden. The whole process from start to finish has been a really positive o... Ver mais
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We have had the hot tub 2 weeks now and it has been amazing, such a great product and so well handled, delivered and set up by the team. I went to see them at their Bristol show room as well and they... Ver mais
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We chose our hot tub based on using the same one at a friends house. They recommended the company having had a good experience 3 years earlier . The ordering , delivery and installation was straigh... Ver mais
A empresa respondeu
The hot tub arrived today and I couldn't be more pleased. From first contact through to delivery, the whole experience was straightforward and well-handled — the team were responsive, helpful, and... Ver mais
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Detalhes da empresa
Escrito pela empresa
Since 2005 Urban Cedar Have Been Designing, Building & Installing A Range of Exclusive Cedar Hot Tubs Which Are Only Available Direct From Us....
Informações de contato
Unit 20c, BS11 8HT, Bristol, Reino Unido
- 01934833844
- service@urbancedarhottubs.co.uk
- urbancedarhottubs.co.uk
4,6
Excelente
26 avaliações
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From start to finish an excellent…
From start to finish an excellent customer journey. Luke was personable, friendly, very helpful, happy to answer all my intricate and probably quite annoy ng questions with a great attitude! When it came to delivery - bang on time, given they’d come from so far away, very unusual for such accurate timing and I’m a stickler for lateness. They talked me through every element to ensure everything went smoothly and it sure did! James & Luke did a perfect job of the installation, good guys good banter, efficient, explained everything I needed to know and the follow up assistance has been on point, any queries I WhatsApp over I get an immediate response. The product itself is divine, while I always wanted a hot tub aesthetically I think they look horrible in plastic and I have a beautiful garden, which the cedar surround simply adds to the beauty and the serenity of my humble south London oasis. I am so very grateful to you all for the great service and product. Thank you!
24 de junho de 2026
Avaliação não solicitada
Great product, incredibly helpful staff!
The team could not have been more helpful and they were a pleasure to deal with. Fantastic product and the whole family is loving it!
23 de junho de 2026
Avaliação não solicitada
Beautiful Hot Tub- Great Service
We got our hot hub last Thursday and have loved it ever since. It is so attractive and looks like a beautiful feature in the garden. The whole process from start to finish has been a really positive one. As with any new purchase I am learning the ropes and I have been really impressed with how responsive the company are at getting back to me with advice. I have found it particularly helpful that I can message them via Whatsapp and send photos which makes communication really easy. If you are thinking about getting a hot tub then look no further -you wont be disappointed.
23 de junho de 2026
Avaliação não solicitada
Excellent product and service
We have had the hot tub 2 weeks now and it has been amazing, such a great product and so well handled, delivered and set up by the team. I went to see them at their Bristol show room as well and they were so helpful and accommodating. Excellent experience from start to finish with everyone I dealt with at urban cedar.
20 de junho de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you so much for your wonderful review!
We're delighted to hear that you've been enjoying your hot tub over the past couple of weeks and that you've had an excellent experience from start to finish.
It’s great to know that your visit to our Bristol showroom was helpful and that our team were able to guide you through the process. We're also pleased that the delivery and installation went smoothly and that everything was handled with the care and professionalism we strive to provide.
Thank you for choosing Urban Cedar Hot Tubs and for taking the time to share your experience. Your kind words mean a great deal to the whole team, and we hope you enjoy many years of relaxation in your new hot tub. If you ever need any help or advice, we're always here for you.
Kindest Regards,
Jack
Excellent and nice looking
The hot tub arrived today and I couldn't be more pleased. From first contact through to delivery, the whole experience was straightforward and well-handled — the team were responsive, helpful, and easy to deal with throughout.
The tub itself is exactly what we were after. It has a proper quality feel to it and looks and feels like something built to last, which sets it apart from a lot of what's out there on the market.
The delivery and installation crew were efficient, professional, and took real care with the job. No complaints at all.
If you're in the market for a hot tub and want something that stands apart from the usual options, I'd have no hesitation recommending this company.
10 de junho de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with your new hot tub and that you had such a positive experience from your first enquiry through to delivery and installation. Providing clear communication and a smooth, hassle-free process is something we work hard to achieve, so it's wonderful to know that came across.
It's especially rewarding to hear your comments about the quality and design of the hot tub. We take great pride in offering products that stand apart from the typical options on the market, combining exceptional craftsmanship with long-lasting performance.
We'll also be sure to pass your kind words on to our delivery and installation team, they'll be delighted to know their professionalism and care made a positive impression.
Thank you for your recommendation and for choosing Urban Cedar Hot Tubs. We truly appreciate your support and hope you enjoy many years of relaxation in your new hot tub. If you ever need any help or advice, we're always here for you.
Kindest Regards,
Jack
Just had the round deep hot tub…
Just had the round deep hot tub delivered. What a brilliant company to work with. Their support and contact is excellent and the hot tub itself is just what we wanted. Not the usual plastic box but a tub that is of top quality and look like a Japanese system with jets. Would highly recommend. The guys who delivered and set up the unit were brilliant and couldn’t fault them. If you are looking for a decent company then look no further. Top class!
2 de junho de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you so much for your wonderful review!
We're delighted to hear you're so pleased with your new Sport Deep hot tub and that you had such a positive experience with us from start to finish. Providing excellent communication and support throughout the journey is something we pride ourselves on, so it's fantastic to know that stood out.
We're especially pleased that you love the design and quality of the hot tub. Creating products that offer something different from the standard hot tub, while combining beautiful craftsmanship with modern features, is exactly what we set out to achieve.
We'll also be sure to pass your kind words on to our delivery and installation team, they'll be delighted to hear their hard work was appreciated.
Thank you for your recommendation and for choosing Urban Cedar Hot Tubs. We truly appreciate your support and hope you enjoy many years of relaxation in your new hot tub. If you ever need anything, we're always here to help.
Kindest Regards,
Jack
Deep sport WiFi hot tub
We chose our hot tub based on using the same one at a friends house. They recommended the company having had a good experience 3 years earlier .
The ordering , delivery and installation was straightforward . I struggled a bit to connect to my WiFi and would have appreciated a little more practical help with this . It was a simple matter of turning the hot tub off and on again for the signal to pick up again but it took me some time to work this out . I appreciated the instruction on use of chemicals for the tub but would have benefited from a more thorough explanation of how to use the control panel on the tub itself which I am yet to work out .
Prior to delivery there was a lot of contact regarding measurements and site access which was checked and triple checked . Overall a positive experience and I would recommend the company having.
2 de junho de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for taking the time to leave such a detailed review and for choosing us based on a recommendation from friends, it really means a lot.
We're delighted to hear that the ordering, delivery and installation process all went smoothly and that you found the communication throughout reassuring. We know how important it is to make sure everything is right before delivery, so we're pleased this gave you confidence.
We also really appreciate your constructive feedback. While we're glad you were shown how to care for the water, we're sorry that the WiFi connection and control panel weren't explained as thoroughly as they could have been. Your comments are invaluable and will help us continue to improve our handover process so future customers feel completely confident using every feature of their hot tub from day one.
If you'd like, our team would be more than happy to talk you through the control panel and answer any questions you have, we're always just a phone call away.
Thank you again for your recommendation and for choosing Urban Cedar Hot Tubs. We hope you enjoy many years of relaxation in your Sport Deep!
Kindest Regards,
Jack
A Great Experieince for a Big Purchase
From beginning to end, the process was great. We traveled to the shop unannounced to look at the units. We were given a full review of the available products and components. We bought our unit and asked for a specific delivery date to meet the timing of a family event. All went according to plan and the unit arrived and was installed in a few hours.
All the right questions were asked so our electrician was prepared with the proper service to complete the connection.
I would recommend these folks
1 de junho de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We're delighted to hear that your experience was a positive one from beginning to end. Choosing a hot tub is a significant investment, so it's great to know that the team were able to provide all the information you needed when you visited our showroom and help you find the right option for your needs.
We're also pleased that everything came together as planned for your requested delivery date and family event. Ensuring all the necessary preparations are in place beforehand, including coordinating with your electrician, is an important part of making the installation process as smooth as possible.
Thank you for your recommendation and for choosing Urban Cedar Hot Tubs. We truly appreciate your support and hope you enjoy many years of relaxation and enjoyment with your new hot tub. If you ever need any assistance, we're always here to help.
Kindest Regards,
Jack
Nordic mini Hot Tub - review on overall experience
Very attentive during sales, answering any questions to alleviate any concerns. The overall service was a good experience. Helpful to guide you without pressure to the right hot tub to meet our needs. The quality of the product was as expected. Delivery was prompt and efficient. After sales follow-up, listened to and dealt with any outstanding questions effectively. What would have scored a five-star was a little more time to hand over the product eg connecting and demonstrating wifi/different settings.
02.06.26 - As a conclusion of a follow-up call from Urban Cedar Hot Tubs, I found this experience caring and considerate of my view. They were/are attentive to my needs and showed 'old-fashioned' care and commitment to offering client satisfaction. Leaving me feeling that my view is valued and taken on board for their continued professional service.
Thank you to all at Urban Cedar Hot Tubs. This is a rare quality today, and your company deserves the Five Stars I can now offer as an honest experience.
22 de maio de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for taking the time to leave such a thoughtful and detailed review.
We're delighted to hear that you had a positive experience throughout your journey with us, from the initial enquiry through to delivery and aftercare. Helping customers find the right hot tub for their needs, without pressure, is something we take great pride in, so it's wonderful to know that approach was appreciated.
Thank you also for your constructive feedback regarding the handover process. We genuinely value comments like this as they help us continue to improve the experience we provide for future customers.
We're especially grateful for your updated comments following our follow-up conversation. Knowing that you felt listened to, valued, and supported means a great deal to us. We firmly believe that customer care shouldn't end once the hot tub is delivered, and we're pleased that our commitment to service and customer satisfaction came across so clearly.
On behalf of everyone at Urban Cedar Hot Tubs, thank you for your kind words and for updating your review. Your support and trust are greatly appreciated, and we wish you many years of enjoyment with your Nordic Mini hot tub. If you ever need anything, we're always here to help.
Kindest Regards,
Jack
Fantastic service from start to finish
Fantastic service from start to finish. The delivery was on time and the staff were extremely helpful, knowledgeable and nothing was too much bother. The hot tub is just how we imagined in quality and style. Would definitely recommend the company.
14 de maio de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
We're delighted to hear that you received great service from start to finish. It's wonderful to know that the delivery was on time and that our team’s helpful and knowledgeable approach made the experience an enjoyable one.
We're especially pleased that your hot tub has lived up to your expectations in both quality and style. That's exactly what we strive for with every installation.
Thank you for choosing Urban Cedar Hot Tubs and for recommending us. We really appreciate your support and hope you enjoy many years of relaxation in your new hot tub. If you ever need any help or advice, we're always here for you.
Kindest Regards,
Jack
excellent from start to finish
excellent from start to finish. Delivery and installation were smooth, punctual and handled with real care
14 de maio de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
We’re delighted to hear that your experience was excellent from start to finish. It’s great to know that the delivery and installation went smoothly and that our team’s punctuality and care made a positive impression.
Thank you for choosing Urban Cedar Hot Tubs. We really appreciate your support and hope you enjoy many relaxing hours in your hot tub. If you ever need any assistance, we’re always here to help.
Kindest Regards,
Jack
Quality Product
Quality Product, did exactly what they said they were going to do. installation team very helpful and knowledgeable explaining about how to get the best use of the hot tub. Aftercare service is excellent.
11 de maio de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We’re delighted to hear that everything was delivered exactly as promised and that you’re pleased with both the quality of your hot tub and the service you received.
It’s great to know the installation team were able to help you get started and share advice on getting the very best from your hot tub. We’re also especially pleased that our aftercare service has met your expectations, as supporting our customers long after installation is something we take great pride in.
Thank you for choosing Urban Cedar Hot Tubs and for taking the time to share your experience. We’re always here if you need any help or advice in the future.
Enjoy your hot tub!
Kindest Regards,
Jack
Perfect Hot Tub
We visited Cedar Hot Tubs in Bristol a year ago and were very impressed with the rounds tubs they sell. The staff at the showroom were extremely professional, knowledgeable and helpful both in person and later by emails. It took over a year for us to get planning permission and build of the summerhouse where the hot tub was to go but it was delivered and installed last week. The two delivery men were friendly and efficient and quickly got the hottub into position despite a very tight access of only 1cm more than the hottub! They were also patient and ubderstanding when pur electrician was delayed.
We have found the hottub to be everything we hoped for: powerful jets, well designed interior with different levels to sit, pretty lighting options and easy instructions.
Its just perfect. Thank you to everyone involved in our purchase.
9 de maio de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
We’re delighted to hear that your experience with us has been such a positive one, from your initial visit to our Bristol showroom right through to delivery and installation. We know it’s been quite a journey with the planning permission and summerhouse build, so we’re thrilled that the hot tub has finally found its place and is living up to your expectations.
It’s great to hear that our team were able to support you throughout the process, and we’ll be sure to pass your kind words on to the delivery team. Navigating such a tight access point was certainly a challenge, so they’ll be pleased to know their efforts were appreciated!
Most importantly, we’re delighted that you’re enjoying all the features of your new hot tub and that it has proven to be everything you hoped for.
Thank you again for choosing Urban Cedar Hot Tubs and for taking the time to share your experience. We wish you many years of relaxation and enjoyment, and if you ever need anything, we’re always here to help.
Kindest Regards,
Jack
Flawless experience
Really great experience with Urban Cedar Hot Tubs. Jack was very helpful with my questions and delivery and install went without a hitch. Very happy with our new hot tub. Would thoroughly recommend.
23 de abril de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
We’re delighted to hear you had such a smooth experience with us. It’s great to know I was able to help with your questions and that delivery and installation went seamlessly.
Most importantly, we’re so pleased to hear you’re happy with your new hot tub.
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need any help or advice, we’re always here for you.
Kindest Regards,
Jack
Excellent experience
Excellent experience from start to finish. The team at Urban Cedar couldn’t be more helpful with any questions I had. We originally wanted a different hot tub, but the team advised it wouldn’t fit down our alleyway, so they directed us to one that would, and we couldn’t be happier. The team are all very knowledgeable, and the installation guys were top notch, super speedy, efficient and no mess afterwards.
Would recommend 100%.
21 de abril de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We’re really pleased to hear you had such a great experience from start to finish. Making sure everything works for your space is so important, so it’s great to know the team were able to guide you to the right hot tub and even better that you’re so happy with the result.
We’ll also pass your kind words on to the installation team; they’ll be glad to hear their efficiency and attention to detail made a difference.
We truly appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need anything in the future, we’re always here to help.
Kindest Regards,
Jack
Excellent service!!
Excellent service from the first phone call through to the final installation! Helpful, knowledgeable, professional…and would definitely recommend! Delighted with our new spa!!
16 de abril de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We’re delighted to hear you had such a positive experience from your first phone call right through to installation. Providing helpful, knowledgeable, and professional service at every stage is exactly what we aim for.
It’s great to know you’re so pleased with your new spa, that’s what it’s all about!
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need anything, we’re always here to help.
Kindest Regards,
Jack
I got a fantastic deal on the Urban…
I got a fantastic deal on the Urban Cedar sport duo.
The delivery experience went extremely smoothly and the two engineers were extremely polite and helpful in explaining the chemical stuff and connecting to my WiFi.
The Tub is located 75 metres from the house and the connection is fine.
We had our first session 30 hours after installation and the tub was very efficient with the jets positions.
We would definately recommend this product.
7 de abril de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for your great review!
We’re delighted to hear you’re pleased with your Sport Duo and that everything from delivery to setup went smoothly. It’s especially good to know the team took the time to walk you through the chemicals and WiFi setup, as support is a key part of the experience.
Sounds like a perfect setup as well, even at 75 metres from the house! And getting your first session in so quickly is always a bonus.
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need any advice or assistance, we’re always here to help.
Enjoy your hot tub!
Kindest Regards,
Jack
Resposta da Urban Cedar Hot Tubs
Thank you for your review!
We’re really pleased to hear you found our service superb, that’s exactly what we aim for.
We appreciate your support of Urban Cedar Hot Tubs and are always here if you need anything in the future.
Kindest Regards,
Jack
Fantastic experience!
Fantastic experience from start to finish. All staff members were super helpful - delivery was easy to arrange and installation went very smoothly with great support and advice throughout. The hot tub is brilliant - very happy!
25 de março de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you for such a fantastic review!
We’re really pleased to hear you had a great experience from start to finish. It’s important to us that everything, from arranging delivery to installation, runs as smoothly as possible, so it’s great to know the team’s support and advice made a difference.
Even better to hear you’re loving the hot tub!
We truly appreciate your feedback and your support of Urban Cedar Hot Tubs. If you ever need anything, we’re always here to help.
Kindest Regards,
Jack
Urban Cedar delivered our beautiful hot…
Urban Cedar delivered our beautiful hot tub yesterday. Bright it down and got it into position no problem. Fully explained the process and how to get it going once we get it wired in. We have just got it to temperature today and look forward to using it! Great service, highly recommend.
17 de março de 2026
Avaliação não solicitada
Resposta da Urban Cedar Hot Tubs
Thank you so much for your kind review!
We’re delighted to hear your hot tub was delivered smoothly and positioned without any issues. It’s great to know the team took the time to clearly explain everything so you feel confident getting set up.
Now that it’s up to temperature, the best part begins. We hope you have many relaxing and enjoyable moments in it!
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need anything, we’re always here to help.
Kindest Regards,
Jack
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