Sofas are made fast but are poor quality. They never deliver at a reasonable time, both mine and my mums sofas were delivered between 10pm - 12am which is not an acceptable time to receive a sofa. O... Ver mais
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Veja o que dizem as avaliações
Sofa delivered, cushions covers back to front Stitching is terrible and not straight Already the fabric is coming lose on the cushion covers and not fitting them securely Feet all attached in... Ver mais
Found our perfect sofa on Instagram, messaged the seller urban comforts official and arranged to view at their factory to pick colour and material. Sofa was custom made and I could have had it any siz... Ver mais
I ordered a custom size U shaped sofa from this company. They guided me professionally. Asked every detail of my living room before going ahead. Delivered sofa in just 5 days. They kept me updated thr... Ver mais
2,9
Bom
52 avaliações
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Avoid!
At point of sale communication with them was great. Sofa was made within a week but delivery was delayed by a day due to driver being unwell and they ended up coming at half 12am the next day. The sofa was more grey then silver and it did not follow the same design as the one I had ordered, there was also 1 pillow missing. I messaged the company and they said they would send me replacement cushions and covers. It's been 2 weeks and now I am being ignored, I said if you can't give me the correct cushions I want a partial refund. Avoid them at all costs, better to get quality stuff from the branded shops at least you know what you're paying for. They also know I'm pregnant ontop so I don't need this stress.
28 de setembro de 2024
Avaliação não solicitada
Waste of time
Waste of time!
I ordered a sofa over a month ago, I was originally told that my sofa would take 7-10 working days and I paid my deposit. After 7 days I asked for an estimated delivery date as I needed to get rid of my old sofa. They said my sofa would be delivered that week.. NOTHING.. after 14 days I asked for an update, they said my sofa had been finished and the courier would contact me immediately with a delivery date… NOTHING… then 3 weeks later, apparently they sent the sofa but the courier damaged a section of the sofa and it had to be remade.. I said I felt like this was a scam and if it wasn’t then please send me a picture of my sofa. They said they would send a picture/video call of my sofa when they get to the unit…. NOTHING!
Customer service is shocking! Dishonest company! Avoid!
8 de setembro de 2024
Avaliação não solicitada
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. IT’S A SCAM !!!
3 de outubro de 2024
Avaliação não solicitada
❗️❗️I placed order 3 weeks ago
❗️❗️I placed order 3 weeks ago. Paid deposit as requested and communication really bad. They promised 5-7 days delivery. After 3 weeks they told that their neighbouring factory was on fire and that they need another week. No is picking phone and they never respond to messages. I request refund for the deposit and no one is responding. Very bad customer service and I would stay away from these people. ❗️❗️
3 de agosto de 2024
Avaliação não solicitada
The place to buy a sofa from!
Sofa looks amazing and so reasonably priced, sofa was fitted to my requirements and on top of that a warranty was given!
21 de julho de 2024
Avaliação não solicitada
Best quality chesterfield sofa with 6 month warranty
Just bought the chesterfield sofa from urban company. In love with it. Perfectly compliment my new home vibes. 100% recommend to buy from here
28 de junho de 2024
Avaliação não solicitada
good service
good service! delivery was also in time and quality was also as promised.
25 de junho de 2024
Avaliação não solicitada
I bought a couch from urban comforts
I bought a couch from urban comforts, it is super comfortable. Their quality and custumer service is impressive
22 de junho de 2024
Avaliação não solicitada
Very good people happy to buy again…
Very good people happy to buy again very good customer care very attractive prices loved the couch recommend them i will post the review after usage
27 de junho de 2024
Avaliação não solicitada
Best seller in town
5 de junho de 2024
Avaliação não solicitada
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