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At Urban Outdoor Kitchen, we take pride in curating a carefully selected range of top-quality products that are designed to enhance your outdoor cooking. From sleek and stylish outdoor kitchens to authentic wood-fired pizza ovens and high-performance BBQ grills, our collection embodies the perfect blend of functionality, durability, and aesthetics. We're proud to be a family-run business and value our excellent customer service.
The Keep, Creech Castle , TA1 2DX, Taunton, Reino Unido
2,8
13 avaliações
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Avoid this company at all costs, paid £945 for a BBQ on 24th May, still no delivered on 23rd July and company ignore all emails and don't answer the phone.
Clearly a scam to rip people off, avoid at all costs
I'm here due to the same problems others have experienced; I ordered, got nothing via email after a £690 spend, nothing. On shop it seems to show as in limbo, the amount shows on my bank, all very strange; Ive gone into the bank to stop the payment now as the other worrying things is on the Shop pay page it says 'payment will be decided at the time the order is delivered' errr nope, the payment amount is the amount we agreed thank you!!!
Ordered a pizza oven from their website. Said order accepted after making payment. Heard nothing for over a week after emailing twice. Have seen the payment transaction for the oven was declined at their end. Had no contact at all. Really poor service and customer care - would look elsewhere.
Love my bbq!! So glad I’ve invested in a new one for summer and can’t wait to use it. Everything was great with urban outdoor kitchen , thank you!!
Fantastic company. I purchased a fantastic quality bbq. Fantastic communication throughout. I can’t recommend enough.
Ordered a lovely BBQ, perfect for what we needed and arrived on time. Thank you!
Really helpful advice from the team on what model to select. My BBQ arrived promptly and was well packaged. It’s been a great addition already and we’ve made the most of it during the warm weather.
I recently purchased a bbq and I was really pleased with the service I received! Great product and super speedy delivery! Would highly recommend!
I have ordered a parasols base and it never arrived. I called a few times and they said it’s out of stock and then they said it will be delivered. Never got it delivered. They sell
Items they don’t have in stock. Seems like a scam business, think twice before buying
Resposta da Urban Outdoor Kitchen
Hi Andrada, I'm so sorry the parasol base took a little while longer to arrive with you. I did discuss the delivery wait with you but the stock was something which was outside of my control. Your item was dispatched and delivered and if for any reason you think it wasn't, please do reach out for us to check the tracking or the item. Thanks so much
They sell items they don’t stock, promise delivery, doesn’t arrive until after date, don’t respond to emails, slow to refund caused lots of hassle over the passed 3 weeks
Resposta da Urban Outdoor Kitchen
Hi Dominic, I'm so sorry to hear you didn't have a good experience and I apologise for the issue with the item you ordered. I think we managed to find you a good alternative that was in stock and get it delivered as quickly as we could, processing the refund for the difference. Apologies, this was something that was out of our control due to our suppliers stock level system at the time. Please do get in touch if I can help any further.
I chose Urban Outdoor Kitchens after searching for the web for the BBQ I wanted. I was able to confirm via email it was in stock and ready for same day shipping. delivery was prompt and BBQ arrived well packaged on a pallet. excellent product and service.
Resposta da Urban Outdoor Kitchen
Hi, thanks so much for this review and we're so pleased that you are happy with your purchase. Thanks UOK.
I received the bbq in very good wrapping. The product is very easy to be installed and very good quality.
Eve, was very helpful sending my the instructions for installation via email.
Thank you for your support 🙏
I recently chose Urban Outdoor Kitchens after seeing some other positive reviews. The service was excellent from start to finish. My new kitchen unit arrived quickly and was exactly as described. The whole process was a breeze, and the team was incredibly helpful. I'm already planning my next purchase once I've finished the brickwork for the pizza oven. Highly recommend Urban Outdoor Kitchens for anyone looking to upgrade their outdoor space! 🌟
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