I am appalled by DUSK’s response to a dangerous product failure. My Windsor Ottoman bed frame (Order #S23728725) suffered a structural collapse/buckling after only 6 weeks. DUSK admitted in an email... Ver mais
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Veja o que dizem as avaliações
I have ordered furniture about two weeks ago and paid in full . At the time of purchase all items were in stock. Although there was no delivery since. I have tried to call them but lines are closed w... Ver mais
Dear Customer Service team, I am writing to formally escalate a complaint regarding my ongoing delivery issue, which has now been unresolved for a full month. Despite multiple assurances,... Ver mais
have never dealt with such a frustrating and poorly run company. I purchased two sideboards — one arrived with parts missing, making it completely unusable. That alone is unacceptable, b... Ver mais
1,6
Muito Ruim
401 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What has happened to this company??
What has happened to this company??
After purchasing in the past I’m shocked at the recent negative reviews.
The reason for writing this review however is to let the customers that have purchased beds and have no fittings/lats etc know that these items are often concealed in the back of the headboard.
I hope this helps as I’ve seen numerous comments about this.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
We really appreciate you taking the time to leave you review.
Please know that we take your feedback seriously and are so sorry for any disappointment caused by your recent experience with us.
Some of our bed frames do have storage compartments in the headboard where smaller parts should be stored. The instruction manual should also outline where to find all the parts for your item.
If for any reason you receive a bed frame with missing parts after checking for this compartment, then I would kindly advise updating this review with the order details so we can investigate the matter further and provide a resolution urgently.
For now though, if there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Pillow hasn’t even shipped yet!
26 de fevereiro de 2025
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously and we are committed to resolving this matter promptly.
Having looked into this further, we have noticed that your pillow was successfully delivered to the address against the order on 10/3/25. Thank you for your patience whilst we got this sent out to you!
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
No star rating would be more…
No star rating would be more appropriate here like some other comment below!
-Problems with original non delivery.
-Non existent customer service.
-Telephone lines closed due to volumes!! - yes probably due to loads of complaints and disgruntled customers! Always easier to hide behind emails eh!
Get your act together Dusk!! Have the courtesy to reply to emails, deal with requests within 24 hours max and turn your phone lines on! I prefer to speak to someone. Which other company do you know turns the lines off and been like that for ages??? 5 days later and only one automated acknowledgement received that you have my email. Wish I hadn’t of bothered but having spent over £1k I want action..
The mattress is useless and flat when unwrapped and has not risen as advertised, which leads me to believe is faulty. I want a replacement sent and this one taken away immediately. Photos sent as well.
Use a better company for such in the future and if you cannot speak or call them don’t order. Easy for them to take the money!
Let’s see if and what they reply with ‘oh we are sorry to hear of your issue and will look into this as soon as possible’ then please do not insult my intelligence or acumen. If I dealt with people like this in my business then I wouldn’t have one.
I could go on here but see what happens this week or maybe I’ll take a visit or take more action.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Pay the extra money and go somewhere…
Pay the extra money and go somewhere else! Wish I had read the reviews. All comes down to poor service, communication and a terrible delivery service
2 de março de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Made a big mistake not checking reviews…
Made a big mistake not checking reviews before I ordered I wouldn't of bothered. I ordered my furniture in January still hasn't arrived , there is no number to call and they don't answer emails.
26 de janeiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Me encanta el material de todos sus…
Me encanta el material de todos sus productos 😍😍
18 de fevereiro de 2025
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Waiting months for an order that’s available!
I bought a huge sofa, a bed frame, a tv unit and a coffee table. I had the sofa for 2 months and it already looks bad. It’s so uncomfortable! The bed frame is really nice.
Now for the tv unit I ordered this back in January which has been available for delivery since but because the coffee table is not available until April they refused to send me the tv unit weeks ago!! Really disappointed!
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
This company is terrible
This company is terrible! I made an order back in October or early November and I still haven't received my robe. I have contacted them so many times in the past 4 months. One time they said that they would send it to me and gave me an order #, but it never shipped. I contacted them again and they apologized and said they would ship it again or refund me. They won't respond to that email now after I asked them to ship it. Nothing. It's been at least 4 months. I would not buy from them EVER again. Considering the price of there items you would expect some type of customer service.
19 de fevereiro de 2025
Resposta da Dusk
Hello,
We are truly sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously and are committed to resolving this matter promptly.
Having looked into this further, we have noticed that our Carriers and Credits team have ensured a new replacement order has been arranged to make sure your robe is with you as soon as possible.
Thank you for your patience and understanding. My sincere apologies once more.
Kind regards,
DUSK Resolution Team
Good quality
Good quality, just as shown in photos, no corner ties for the duvet, don’t be in a hurry to get it if you live in the States. I like the product, it is well priced, I’d buy it again.
20 de janeiro de 2025
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a review!
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Non existent customer service
I purchased a bed from DUSK on 28.12.2024 which was delivered on 4.01.2025 (delivered quicker than estimated time on the website. However, I have recieved no slats or screws/bolts to build the bed. I have been left sleeping on a mattress on the floor and despite multiple emails (which had initially been responded to) they are now completely ignored my emails. They have turned off their phone lines which makes any communication with them impossible. I wouldn't even given this company one star. As a small business owner, I hate to leave bad reviews but unfortunately this business has left me with no other option. I wouldn't like to see anyone else left in this awful situation
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave your review!
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Your company is the worst
Your company is the worst, my order was placed 11 days ago and I haven't received nothing, not even a tracking number, I'm tired of writing to you and the only thing I get is an automatic reply, I want to cancel my order.. I hope nobody buys anything from you.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
We’re extremely sorry to hear of the negative experience you’ve had with us recently. This is far from our usual standard and not the level of service customers would typically receive from us.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
Having looked into this further, we have noticed that our customer service team have ensured your cancellation and refund has been successfully processed, as per your request.
Thank you for your patience and understanding. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Absolutely terrible experience with…
Absolutely terrible experience with DUSK.
I ordered £1000 worth of furniture in August 2024 and have still not received anything (12/02/25). I have tried contacting them on the phone and email numerous times and only ever receive the same email back.
I have now been given a delivery date for only one piece of furniture (coffee table) of 18/02/25. So nearly 6 months of waiting. My advice is DO NOT ORDER FROM THIS COMPANY.
DUSK when is my full order of furniture going to be delivered?????
Please do not reply with the normal drivel about a new warehouse etc. just sort it out.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
NEVER EVER buy from this company
NEVER EVER buy from this company
NEVER EVER buy from this company. There is no communication and no number to call - they have £1000 of my money and absolutely no idea when I will get any goods. DO NOT USE THEM !!!!!!!
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Waiting for 3 months for my sofa
I ordered a sofa bed on 7th December for for a 16th December delivery. (Order no. S22308596) Despite bad reviews and numerous complaints I still do not have my sofa and I have no idea where it is and cannot get any response. The tracking shows my order in exception - whatever that means. I seriously think that I will never get my sofa bed. How can this company be still taking orders when they can’t fulfil the ones they have? It’s nothing short of criminal
Just seen your reply - it's the standard reply you sent me before and one I have seen on other responses. It isn't good enough to do this and shows a lack of empathy and concern when you churn out a bulk standard reply
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Worst customer experience I’ve ever had. Avoid this company
Very disappointed.
I’ve placed an order few weeks ago to then realised that they didn’t have it in stock and I wouldn’t have got it on time (We moved house and I was in a rush to get a bed or at least a mattress delivered) I wasn’t annoyed at this point, I started to get annoyed when I try to get in touch with them and they completely ignored me for days. (Bear in mind they don’t have a customer service phone number or online chat) I eventually got a reply and decided to cancel my order which they confirmed a week ago and that I would have hear back within 72 hours. After hearing nothing I send other emails and they ignored me again. Today I received an email to say that part of my order (that was confirmed cancelled) is on its way. Anything I get will be returned and I want my money back asap. They owe me over £1000 at this point. I work in customer service myself and I have been understanding and patient before deciding to write this review. Useless company I’m afraid, avoid!
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and I am committed to resolving this matter promptly.
Having looked into this further, we have noticed that our customer service team have been able to provide a resolution and the cancellation and refund have been successfully processed, as per your request.
Thank you for your patience and understanding. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Absolutelly rubbish company they don.t…
Absolutelly rubbish company they don.t refund back the right amount .Avoid this company
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Awful Awful Awful company
Awful Awful Awful company! Avoid at all costs- we have had only part of our bed delivered and unable to assemble with major parts of the bed missing and no hardware included in the order. They have failed to provide any solution to this 4 weeks down the line despite some 15 emails being sent in this time period! We have now been sleeping on a mattress for a month because we CANNOT get a straight forward response with the only email correspondence being from ‘AI Bots’ with a wishy washy vague ‘referral to operations’ DO NOT BUY!!!!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
My reply to Dusk!
Dusk has responded to my 1 star review and have asked me to respond!
I have no intention of replying as I no longer want anything to do with this company!
They issued a standard bland pathetic statement which does not address any of my concerns or grievances.
If they had read my review they would have noticed that I have resolved the issue myself.
As I stated in my original review don’t waste your time with this company.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order.
Upon further review, we have noticed that our team requested for your order and contact details against your original review so we could look into the matter further. However, unfortunately this request through Trustpilot has since expired.
In order for us to be able to look into this further, we would kindly advise providing us with your order or contact details, as we would really like to look into this further.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
The Bad and the Bad
Yesterday I was advised the item was on its way, today the Evri system is telling me that they are expecting it.
I don't know where the problem is DUSK or EVRI.
Communications are bad.
I'd like my money back immediately.
Order Number S22479163
Trust Pilot need to allow us to not give star that this company does not deserve.
Still waiting for a response to my email. Is this a one person operation?
I've come to the conclusion that the only way the may respond to their inept action is to enter a Small Claim against them. Maybe if enough people do they'll be out of business and not cause problems for other buyers.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order arrived with Evri on 1/2/25 and has been successfully delivered to you on 3/2/25, we would like to sincerely apologise for any stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
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