I am appalled by DUSK’s response to a dangerous product failure. My Windsor Ottoman bed frame (Order #S23728725) suffered a structural collapse/buckling after only 6 weeks. DUSK admitted in an email... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have ordered furniture about two weeks ago and paid in full . At the time of purchase all items were in stock. Although there was no delivery since. I have tried to call them but lines are closed w... Ver mais
Dear Customer Service team, I am writing to formally escalate a complaint regarding my ongoing delivery issue, which has now been unresolved for a full month. Despite multiple assurances,... Ver mais
have never dealt with such a frustrating and poorly run company. I purchased two sideboards — one arrived with parts missing, making it completely unusable. That alone is unacceptable, b... Ver mais
1,6
Muito Ruim
401 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Still haven’t received item
Still haven’t received item. It didn’t even ship out until I threatened to cancel the order with my credit card company
10 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see that your order was delivered to you on 18/12/24, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I still have not received my order!!!
I still have not received my order!!!! Can you please get it to my address. 113 Claremont way Mooresville nc 28117
9 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Never received product still in…
Never received product still in communication with customer service
4 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who have ensured your query has been passed over to our Carriers and Credits team for further investigation.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience in the meantime.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I never received my product
I never received my product. The picture on the website looks amazing, but I can’t speak to the actual product since it never arrived. However, my 1-star rating isn’t just because of that. I’ve reached out to the company multiple times and still haven’t received a response, a refund, or any resolution.
3 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who have ensured your query has been passed over to our Carriers and Credits team for further investigation.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience in the meantime.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Still don’t have my order or…
Still don’t have my order or confirmation that the replacement has shipped. Over a month has passed me waiting on this
13 de novembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our Carriers and Credits team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Sadly… this time around awful…
Sadly… this time around awful experience…
Can you contact me re my order place 3rd October…
522080693
Phone lines off and not responding to emails…
At least give me a chance to cancel.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our customer service team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
never recieved product
21 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order number S22204616
Order number S22204616
I’m going round in circles. Generic emails, no working phone line. I’m desperate for a refund so I can attempt to order something else in time for Christmas. Terrible customer service. Can anyone help me. I really don’t know what to do.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, a member of our customer service team will be in touch with you soon.
Kind regards,
DUSK Resolution Team
Missing bed and headboard
Ordered a 3rd ottoman bed back in August for delivery in October but due to delays the delivery date of 5th December, but unfortunately for reason's unknown only the mattress was delivered, The driver said the other 2 boxes, (headboard and bed)would be delivered on the 6th December, Nothing has arrived and checking online, is saying all 3 items were delivered, can't get through on the phone due to excessive work load, emailed Dusk but no response, very annoyed and angry with them
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
I still have not received my order…
I still have not received my order after three weeks
21 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Communicate please!
I ordered 2 beds as it stated they were in stock with a 5-7 day delivery. I have not received any update and frustratingly there is no customer service phone number ! I would like to know when they are going to be delivered so that I can request a refund if they are not ready for dispatch. We moved home and we have nothing to sleep on. All other furniture I ordered has been delivered and I have been kept up to date.
Communicate please!
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Kind regards,
DUSK Resolution Team
Never received my items
21 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
still no shipping on my order DUSK.com
still no shipping on my order DUSK.com
Order #5932
made on november 11th ..!!!???
it's supposed to be 5/7 bdays delivery
14 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Scan site no customer service
Placed an order 2 weeks ago. Still has not shipped and I’ve received no updates. I’ve tried to contact customer service via email and on instagram and have had no response. Starting to think it’s a scam. Don’t order from Dusk
18 de novembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Almost 3 weeks…..
It said 5-7 days for delivery. It’s been almost 3 weeks and still not received my items. I check the USPS tracking and it says that they are still waiting for the item. So it has not shipped yet. I’ve tried to contact dusk without any luck. We will see what happens.
29 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
the manager of the customer service team should be replaced.,,
Trying to get a response from several emails to customer services is futile. So frustrating!
This is day 3 of this fiasco - wasting my time emailing but trying to actually place an order - whoever is responsible for the customer service team is a liability to this company.
27 de novembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Many thanks,
DUSK Resolution Team
Appalled with this company
I placed an order on 28th October and understood items would be delivered at the end of December. I today have an email stating the delivery date is now February!!! I am hugely dissatisfied and would like a full refund and of course cancellation of the order as soon as possible. It is ridiculous trying to make contact with this company- think very carefully before you purchase! @DUSK re order DUSK Order S22144644 if anyone is paying attention to my review please can I have a full refund. I have emailed and made this request explicitly clear and was then told the item would be with me in February which I already knew. I want a refund so I can purchase from a decent vendor.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
Upon further review, we have noticed that our customer service team have been in contact with you to confirm the order has been cancelled and fully refunded, as per your request.
Whilst we are glad to see that your query has been handled, we would like to sincerely apologise for any stress and inconvenience caused.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Many thanks,
DUSK Resolution Team
I never received it
I never received it. Label was created 8 days ago, but never sent out!!
21 de novembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see you have been fully refunded for the order, we would like to sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
DO NOT BUY FROM DUSK
Terrible terrible service
Ordered a bed about 3 months ago. Said delivery would be 1 month as the item wasn’t in stock, 3 months later the bed is still not here. I then FINALLY recieved a text a couple of days ago saying it was out for delivery and I had to select a day. I was told if I was not home I would need to pay for redelivery - so I booked the day off work as I’ve been waiting so long already! At 6am this morning I revived a text saying it’s not coming today due to delivery route issues.
Over the course of these 3 months I have sent numerous emails to query the length of time and to complain about the lack of service. I was never notified about further delays - the bed just never turned up. When I finally said I wanted to make a formal complaint - I recieved a response basically saying “please wait until the bed arrives and we can process your complaint”
I’ve never experienced worse survive with a company before, no contact details, just an email no one replies to.
It’s not worth it - DO NOT BUY FROM DUSK
27 de novembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
Whilst we are glad to see that your delivery has been rescheduled for 4/12/24, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Many thanks,
DUSK Resolution Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.