I am appalled by DUSK’s response to a dangerous product failure. My Windsor Ottoman bed frame (Order #S23728725) suffered a structural collapse/buckling after only 6 weeks. DUSK admitted in an email... Ver mais
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Veja o que dizem as avaliações
I have ordered furniture about two weeks ago and paid in full . At the time of purchase all items were in stock. Although there was no delivery since. I have tried to call them but lines are closed w... Ver mais
have never dealt with such a frustrating and poorly run company. I purchased two sideboards — one arrived with parts missing, making it completely unusable. That alone is unacceptable, b... Ver mais
I was expecting a delivery today but, at 1410, the delivery company told me Dusk had cancelled my order last week. I have no email from Dusk to explain, and no refund!
1,6
Muito Ruim
401 avaliações
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Easy to order and i received it fast.
28 de outubro de 2024
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help!
Love from,
DUSK Resolution Team ❤
Horrendous quality and high prices
You can forget about customer service here. Made an order and wanted to amend it and sent them an email. Received my original order many days later with no reply to my initial enquiry. Which is fine, alright. Not a big deal.
The quality of the products, however, are terrible. These are not better than what you'd get at your local bargain store or other places, but much much more expensive. I ordered towels and beddings, and after the initial wash (as prescribed in their product care label) the threads have already started falling apart!
The towel's threads are starting to loosen up in various places, almost like it aged by 10y! Horrendous quality. Now I'm even doubting their statement about the towels being 550gsm, as they don't feel heavier than the cheap towel I had for the past two decades.
Same goes for the beddings, after the initial wash and before any use, the threads are loosening in various places.
Would not recommend. They lock you in with sales, but their sales are their RRP. Would not recommend.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
- Lily
Terrible company or maybe not!
Terrible company!
Impossible to phone customer services.
However I have just received a phone call from Dusk which was very helpful and took my complaint on board with an explanation of the problem.
Hoping for a successful resolution?
Thank you in anticipation!
24 de outubro de 2024
Avaliação não solicitada
Resposta da Dusk
Hello,
Thank you taking the time to leave us a review.
I'm sorry to see you were unhappy with the service you received.
I can see on your order confirmation that you were provided with estimated delivery dates of 14th November - 18th November as some of the items were placed on pre-order as we didn't have them in stock at the time of purchase.
I'm so sorry that this wasn't clear, I will certainly pass this feedback onto the relevant team.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Not received what was ordered
Not received what was ordered. Wrong sizes. Delivery late 7 days
8 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Resposta da Dusk
Hello,
We are very sorry to hear that you are still without your order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we can see that your query has been passed over to our Carriers and Credits team who are handling your query.
We trust that the issue will be resolved as a matter of urgency. Thank you for all your ongoing patience in the meantime, we truly do appreciate it.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Item was late
Item was late, cheap, and not as described. I’m trying to get a refund. Not worth
4 de outubro de 2024
Resposta da Dusk
Hello,
I am so sorry to hear your recent DUSK order was not of our usual high standard! I would love to investigate this further to offer you the best possible resolution.
It would be really helpful for us if you could send us some images of the items you have received so we can review the poor quality you have described. I've just popped an email over to you, so if you could reply to that when you get a chance that would be really appreciated.
Thank you for your patience whilst we resolve this for you.
- Lily
I ordered Dusk on August 28th they…
I ordered Dusk on August 28th they never delivered to my local till I compliant and emailed to company that they never shipped since Aug so finally I received it today!!!! Wow! 3 months! It is crazy. I will never order this company ever again sucks company! Awful company.
10 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we can see that your query was passed over to our Carriers and Credits team who ensured a replacement was sent out to you as a resolution.
Whilst we are glad to hear that your order has now been received, we would like to sincerely apologise for all the stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
After finally receiving a package in…
After finally receiving a package in the mail after weeks and weeks of waiting. It was missing items and had the wrong sizes for almost everything. I ordered everything in a Queen size and got items in Twin. This company sucks. Would never recommend, completely stole my money and wasted my time.
3 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave you review, I am so sorry to hear about the negative experience you have had with us recently.
I can assure you this is far from the level of service we wish for our customers to receive and Is absolutely not the experience we would want you to have.
Upon further review, we have noticed on your order confirmation that one of the items ordered was purchased in a Twin size.
I cannot apologise enough if this was an error at checkout and had been missed!
I will reach out to you shortly to confirm the relevant details in the hope to get this resolved.
- Lily
I haven't received my items.
1 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave us a review.
I am terribly sorry to hear that you have not received all the items on your order. This is far from the experience we expect for our customers, and I completely understand your frustration and concern.
Having looked into this further for you, I'm pleased to see that your parcel was marked as successfully delivered to you on 17/10/2024.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
- Lily
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
The product came with bed bugs.
30 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Do not order from Dusk.
I placed my order in August. It is now almost mid October and I still have not received my order. I’ll be requesting a refund. I’ve reached out to customer service. My emails have not been responded to. I sit on hold forever when I call.
3 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
USPS has recently implemented a new system within their operations. Unfortunately, this has led to some unforeseen operational issues, which have caused delays in shipping and delivery times.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority, please accept out sincere apologises for falling short of our usual standard on this occasion.
Upon further review, we can see that your order has been marked as successfully delivered to you on 10/10/24.
I will take a closer look into this and contact you shortly to confirm the relevant details.
- Lily
The worst waiting 4 months for package…
The worst waiting 4 months for package already
3 de outubro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order. Providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we have noticed that your query has been passed over to the relevant team who have arranged for a replacement order to be sent out to you.
Whilst we are glad to see your query has been handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
They took more than a month to send the…
They took more than a month to send the order, they did not answer Mail.
3 de outubro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
We have measures in place where your query should then be directed to the relevant team to assist you further. However, we sincerely apologise if this method has fallen short this time.
Upon further review, we can see that your order is due to be delivered on or before 18/10/24.
Whilst we are glad to see your parcel is on its way to you, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Quality is poor
Quality is poor. Asked for discount because it took so long to arrive(1month) had to follow up with multiple phone calls to track and ask for new items to be shipped. No discount was applied. Very disappointed.
1 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Upon further review, we can see that you have been in contact with our customer service team who have handled your query.
Whilst we are glad to see you now have your items, we would like to acknowledge and sincerely apologise for the stress and inconvenience caused in the matter.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
The full/queen duvet does not cover my…
The full/queen duvet does not cover my queen sized bed, can’t use it. But everything feels nice and soft
30 de setembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review!
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
It would be really helpful for us if you could send us some images of the fault you have described with the size of your duvet cover. I've just popped an email over to you, so if you could reply to that when you get a chance that would be really appreciated!
Thank you for your patience whilst we resolve this for you.
- Lily
Would not recommend, takes months to get
I submitted my order and paid for it on September 14. It is now October 7 and I still do not have my order.
13 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
8 weeks waiting - wrong items!
After 8 weeks of waiting to get my items. I was sent the wrong color and wrong items! Disaster! Worst experience ever with a company.
30 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
The product was not what I aspected
The product was not what I aspected, it looked nice but I thought it a whole set.
26 de setembro de 2024
Resposta da Dusk
Hello,
We really appreciate you taking the time to leave your review and feedback with us.
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
Upon further review, we have noticed that you only purchased a duvet cover and the matching pillowcases can be purchased separately. We are so sorry if this wasn't clear and had been missed!
Rest assured that your valuable feedback has been shared with the relevant team. We're committed to striving for a 5-star experience for you next time!
- Lily
Won’t be purchasing from them again
The tracking is awful and unaccurate. My package got lost and the costumer service was okay and resolved my issue but it took about a week to even get my issue seen with the correct people. I got a replacement sent which took about another three week. I ordered my package about 2 months ago in early august and just received it today. I am disappointed with the company and won’t be purchasing again.
20 de setembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, we are so sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
Whilst we are glad to see that your query was handled by the relevant team and you have received your order, we would like to acknowledge and sincerely apologise for the stress and inconvenience caused in the matter.
We truly value your custom and feedback, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
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