Open Infra US Avaliações 436

AJ has answered my calls for help several times now. ALWAYS getting issues resolved. AJ shows patience and is very knowledgeable. A true asset to your company.

My experience was amazing. They were super helpful in giving me guidance and what to do.

Very prompt response for my problem. Rence explained situation and it was resolved. Also received follow-up phone call which was a pleasant surprise.

I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot of options to choose from. We went with Infinity Broadband, and I have to say - Karlo in their support team is exceptional. He was very persistent to find the source of the issue we were having even when it appeared it was was our end, not theirs. He worked the issue with us until it was solved. And yes, it was on our end! He was so polite and considerate - and very helpful!

I was recently contacted by Alexander Stern of the Open Infra Customer Service team who asked if I would consider re-starting my fiber internet service which I had discontinued a few months earlier. After chatting with Alexander, I decided to re-instate Open infra's fiber service. I am very pleased with the service which has been up for about a month now.

In addition to the speed of our internet connection, I must highlight the superior customer service that Alexander delivered. He listened to our concerns, came up with a solution and dispatched a local field service team to resolve the issue of where the fiber entered into our home. Blake and his team were professional, efficient and brought a friendly, "can-do" attitude.

Alexander has been on-point with follow-up at every stage of the process.

I am impressed and pleased with the services that Alexander, Blake and the Open Infra team are providing, and I would not hesitate to recommend Open Infra Fiber Service if it is available in your area.

The rep was super friendly and clear about the bill and the changes to my information.

Alexander, with OpenInfra, made a difference. My initial three months with Openinfra were challenging. However, with the help of Alexander's expertise, determination, guidance, and personable approach, the issues were resolved. He, along with the technicians, worked endlessly to find success. They were patient and persistant in creating a solution. Simply stated, Alexander restored my confidence in Openinfra and I am looking forward to productive relationship in the future.

I received a personal response to my email on the same day I sent it. Rence was very professional and patiently walked me through what needed to be done to resolve my issue. My interaction with Rence confirmed that my decision to use Open Infra as our provider was the right one.

Great experience and help

Vince was very helpful with changing my plan. I am technology challenged and he listened to me explain in my terms and then determined what to do. He said he would followup with me and he did that in less time than he estimated. Very good customer service.

Huge shoutout to AJ from open infra! When multiple people for 2 days couldn’t help me, blamed each others company, she came in and helped immediately! Thank you, AJ for being so wonderful at your job and your great attitude!!!

The customer service rep was complete and comprehensive and made sure the account and service was properly cancelled. I had tried to cancel previously and the service was NOT cancelled as previously expected. When the service worked it was mostly less than expected (speed)however, too many service outages and disruptions along with previously poor customer service made me have to change my ISP.

The Customer Service Agent was so helpful and stayed in touch until I had everything I needed.

Alexander’s customer support and service knowledge was above and beyond expectations.

Prompt response and resolution to get me back online.There were problems with both the ONT and the router but the Service Tech , Jacob Mathis stayed with it and fixed everything.

I had to contact Open Infra US and was greeted on phone by Juni. He was friendly, considerate of my needs and a great help!

Rence it was a pleasure to speak with. She was very patient kind and understanding of my situation.

Despite my frustrations Rence provided me solutions that fixed the issue.

My specific thanks to Dan and Rence! Yall are great!

The lady helped. She had my system up and running in less than 5 minutes.

Always a nice experience when I need to call , to ask a question.

Jim, Infinity’s customer service rep, was extremely helpful and efficient. My requests for special accommodations were taken care of before the promised date, and I even received a follow up afterward to make sure everything was as requested.
No complaints so far with OpenInfra’s service and especially with the new internet provider, Jim & Infinity.