Unexpected charges and poor transparency
I booked with U-Save at Liverpool Airport, opting for the all-cover package, only to face an additional £200 non-refundable charge at the desk that I did not feel was clearly explained to me. I initially understood the payment to be part of the security deposit. Despite raising a complaint, the issue was never resolved to my satisfaction. Be very careful and make sure you understand exactly what you’re paying for before handing over your card. Also, the driver was 1 hour late collecting us from the airport.
Resposta da U-Save Car & Truck Rental - U-Save Liverpool John Lennon Airport
We’re sorry to hear about the additional £200 charge you encountered at Liverpool Airport, the confusion over whether it was a deposit, and the late airport collection. We understand that your earlier complaint did not resolve this to your satisfaction. We cannot verify the charge or the collection delay from the review alone. If you would like us to review the details, please contact ics@cs.usave.com.