Avoid U-save Luton at all costs!.
Avoid U-save Luton at all costs!.. Told I was to have a red manual car and when I eventually located it, it was a black automatic car!!!… The car absolutely stank’ of smoke… Video the car condition for my own record of scraps and dents… highly recommend this, though unhelpful staff never pointed this out!
Upon returning the car, the staff member went out of his way to look for faults… this is where U-save make their money!!… it’s a scam, even though I had video evidence it was there before!… this was ignored.. hit with £170 bill for the tiniest scratch on wheel hub cap!
I had paid £2000 holding deposit in case of a crash- they took nearly a month to take this off my card!… Please think very carefully before hiring a car from U-save… awful experience!
Resposta da U-Save Car & Truck Rental - U-Save London Luton Airport
Thank you for explaining your experience at Luton. We understand your concerns about receiving a different car, its condition and smell, the disputed wheel charge and the time taken to release the deposit. We cannot determine the vehicle condition or basis for the charge from this review. Please email ics@cs.usave.com so our customer services team can compare the handover and return records with the video you mention and review the deposit timeline privately.